Unfortunately, the roof starting leaking at my residence in December 2011. After the roofer thought he repaired the leak; Douglas from Servpro came to my house in January and accessed the damage. At that point, the damage was minimal. The next hard rain, I discovered the roof was still leaking. Servpro came back to my house, reaccessed the damage and called the Roofer on my behalf. The roofer came back to my house and replaced what seemed like half of the tiles on the roof. The next hard rain — you got it — roof was still leaking. Servpro re-contacted the roofer, my HOA and another contractor associated with his company. The roofer came back out — water tested the roof and we also had another hard rain. Roof good this time. The contractor from Southwest Restoration was at my home on Monday, replaced drywall and insulation in a portion of the ceiling. On Wednesday, walls were painted and everything back in place. No one can tell there was a hole in the ceiling before. Great response, Servpro and Southwest Restoration provided excellent service!!!