SOP Appliance Repair

If you want to work with, incompent telephone reps, inexperienced technicians and more importantly a dishonest, deceitful, underhanded business owner, this would be the company! Just for fun I will share one of the several situations I experienced with dealing with SOP Appliance.
After waiting an entire morning and afternoon for a noon appointment to repair the icemaker and several other issues with my new Frigidaire refrigerator, I called to Inquire about the tardiness of the appt and was told in a uncaring manner, that the technician would not be coming after all and, they would have to schedule me for another day. I was not happy and eventually was able to speak with the owner, Steve. He apologized for the inconvenience and assured me that he would send someone out the next day who had «30 years of experience under his belt». The next day the technician arrived as promised, but he was a far cry from having «30 years of experience under his belt» since he was only 27 years old.

Took microwave to fix at their shop and never heard from them again. All lies they tell you what you want to hear. Will be done today, first thing in the morning. All lies.

Tech came out for an assessment. Told me that a part would be ordered for my fridge and that I would be called. No follow up after 2 weeks. Company is unreachable after several days of calling, Voicemail box is full and cannot leave a message. I was referred to them by Fridgidaire.

I did not know these guys before. I had a broken Microwave Oven and called the manufacturer to locate authorized service shops in my area and this was one of the repair places I was recommended. I called 2 – 3 places from the list recommended and of all, this service place was the only one that had a fixed service fee for an incident. Most other places had a per visit fee. Even though there were hardly any Unilocal reviews (just 1 review), I had a good call with the folks and opted to try these guys out.
The lady that took the call was courteous and explained to me the process i.e. I pay a 65 $ fee upfront for the service itself and then later on pay for the parts depending on what the problem was. Scheduled an appointment for the service guy to come over. As scheduled, Thomas from SOP came in and did some troubleshooting. Since the oven was over-​the-​top one and had to be dismantled, he took a guess as to what might have happened and thought it was a busted capacitor. He said, he’d come in with a replacement part another day. He came in as planned and replaced it and found it still didn’t work. With that, he decided that it was time to take it apart and troubleshoot. After a laborious take-​down of the oven, he figured it was a burnt relay that needed replacement. Said, he’d have to order a replacement part from the manufacturer and would drop in again when that arrived. The replacement part took a couple of weeks to arrive. Once that was done, he came in and then replaced the part and had it up and running again.
Overall, I found the customer service very responsive, courteous. The technician, Thomas, was a gentleman too. Silently doing his job, carefully noting what parts go where while dismantling etc. like a thorough professional. He was kind enough to ask me if it was okay to leave the oven dismantled in a corner while waiting for the replacement part, or he offered to put it back together if it was too much inconvenience.