The Joint ...the Chiropractic Place

Dr. Smith is amazing. He takes his time and explains ways I can help myself with different techniques and stretches during the week. He is on vacation and he is sorely missed!

The current Dr. and front staff as of June 20, 2016 are great. The receptionist remembers my name, I love that. I drive out of my way to come here. There is often a 20 minute wait, but the bathrooms are always clean. I overheard the front desk staff training new staff and discussing the importance of making sure everything is clean and perfect for the customers!

I walked in at 1:52pm…since being a member at The Joint have never been longer than 5 minutes. So I walk in & the girl says «Oh I’m sorry the doctor won’t be taking any more patients till after our lunch at 2:30» okay so if 1:52 plus 5 minutes is 1:57 he could have taken me. The girl said let me check with the Doctor walks away and less than ten seconds says «yeah he’s not taking anymore patients.» Lunch must be a really big deal there. maybe they starve them, that’s why they look forward to 2pm. Will never go back to this location.

I called today for information and was met with rude answers. She claimed that she did not write the email offer that contained misinformation. End of conversation.

Under new management… They need to update thier pictures because the doctors pictured are no longer there. That is good and bad. A few of them were excellent, but the one that was bad brought the whole place down. So time to move on…
It is now managed by corporate which means better consistency and less wait times. I have been impressed by the new doctors, even though I miss one of the old ones. Overall, I am a happier patient.
If you are a first timer at the Joint, let me give you a few tips:
1. If you have a brand new injury and need therapy, x-​rays, etc. then don’t go here. Go see Dr. Joe Hernandez in San Marcos. He is excellent, and when I was first injured I saw him solely for years.
2. If you have been seeing a chiropractor for years, or only go in to get your maintenance quickies, than this is the place!
3. The joint is a corporate owned franchise and they have locations everywhere. I pay $ 59/​month and receive 4 visits free. If I need an extra, it is only $ 16.
4. They always have first time specials and different membership options.
5. Be specific about your needs. They put it in the computer and no matter who you see, they all do the same routine. In and out in 5 minutes. Perfect for professionals or mom’s on the go.
6. There are no appointments. Walk-​ins only and first come first serve. Some locations get busy at lunchtime, so always ask how long they expect the wait to be.
7. This is the drive thru of chiropractic care. If you want massage, therapy tables, and special balms, look for someone like Dr. Joe Hernandez in San Marcos.

I have been going to the joint for a while. I am pleased with the service overall. I like all but one of the chiropractors there. They try to sell you on coming 3 times a week every time you go. If you buy a package of 5 it’s $ 23 per adjustment. You can’t beat the price. I went recently and the chiropractor yelled at me for coming 12 minutes before they closed saying how rude I was for coming that close to closing time. The adjustments literally take 5 minutes. I was out of there by 655. This particular male chiropractor was just rude. I like the ladies there and the front desk girls.

I was having the worst neck ache for a couple months. Every morning, I woke up with the neck ache that I could hardly move out of the bed. I was having my adjustments regularly at a local Joint, but the pain didn’t go away. One day, I was passing by Escondido and saw The joint in a nice mall (love that mall!), and my neck was killing me. I walked in (waited about 10−15min.) and had a full adjustment by Dr. White. You know when you have a great adjustment. It was amazing! The next morning, I woke up and got out of the bed, no problem. Actually, I forgot that I had the neck ache until much later. The pain reminded me to go back to Dr. White. She told me to come back the next day and I did. After that, my neck ache was gone. Thank you so much, Dr. White!

I wasn’t a fan of «franchised» chiropractic however one day I found myself in some serious pain and had no choice. Sure glad I found The Joint because within this specific location, I met the most wonderful Chiropractor– Dr. Mather. Now, I’ve been going to chiropractors pretty much all of my life but Dr. Mather is the first that has truly made a difference In my wellbeing. Should she leave this location, I will follow. But, in terms of The Joint, this facility makes it very easy to get chiropractic care. I am a FAN, now.

Worst experience. My husband was in serious pain and instead of treating him the male chiropractor was extremely rude. We came in today and was greeted by the receptionist who was nice and gave us the paper work to begin the appointment. My husband filled information that he felt comfortable and the receptionist accepted. However once the chiropractor got the paper work, he chastised the receptionist in front of us and other patients about how the paperwork was worded. And the receptionist even sided with us and explained to him he was in the wrong. Extremely unprofessional and embarassing for him. Then the chiropractor came to tell us to refill out the paper work, my husband only wanted to speak with him to explain the problem verbally since it was extremely complicated. He refused to talk to us, it seemed like it was difficult for him not to be a jerk and we didn’t feel comfortable at that point with him assisting in such a sensitive area that we left. Someone that is supposed to come off as holistic came off as a complete as*hole. I didn’t grab his name but his picture is in the photos on this Unilocal.He’s got his hand on his face giving you a little smile. I would avoid him.

When I first visited «The Joint» in Escondido, I thought the concept of popping in for a quick adjustment once a week was a great idea. Initially it was great, my neck and back pain went away because of the skilled chiropractors they staff. The young lady at the front desk was so polite and welcoming, and very rarely did I have to wait longer than ten minutes.
Then things went completely down hill after a month or two. Apparently they switched ownership and hired a extremely rude person named Chelsea to work the front desk. I have tried to see a chiropractor at least five times last month through today only to be turned away by Chelsea and asked to come back later or to be told that I have to wait 45 minutes to get my back cracked (which only takes 3 minutes usually). Leaving me angry and in pain; debating weather or not to cancel my membership.
Today was the last draw, I went in 35 minutes after they had opened and there was one person sitting on the couch and one being worked on. I cringed when I saw it was her at the front desk, knowing she would only give me the bad news that I would have to wait 45 minutes or come back another time. And she did tell me that there were two patients and a new patient ahead, so I cancelled my membership because it is easier and more efficient to make an appointment with my old chiropractor who valued my time, minus the attitude too. While I would wait there sometimes for 40 minutes just to get adjusted I noticed more and more customers coming in with the same anger and frustration and just turning around and leaving. Like we have all the time in the world to wait for your employees to ready for us… this is completely backwards in my opinion.
Too boot, they want to charge me $ 60 for a month’s cancellation notice for them, even though I have only received one or two adjustments in the last 30 days because of their inability to schedule their clientele, what a rip off!!! I called a manager at another store to make a formal complaint about Chelsea and the poor customer service at Escondido. She apologized for my bad experience and told me they have had several previous complaints about Chelsea specifically. She will be following up with me on the status of my cancellation because Chelsea had been known to delay cancelling other memberships in the past resulting in more unauthorized charges to the customers. I have never been more angry and dissatisfied with any employee or service in my life; that is why I was angry enough to write this review which is something I never do…
DO NOT GO TO THE ESCONDIDO «THE JOINT» LOCATION UNLESS YOU ENJOY WAISTING YOUR TIME AND MONEY OR DEALING WITH VERY UNPLEASENT PEOPLE THAT NEED TO BE FIRED. GO TO ANOTHER LOCATION IF YOU ARE ALREADY LOCKED INTO THEIR SCAM OF A CONTRACT…

Do not use this place!
Was sitting in the waiting room for ten minutes with 3 other people in front of me, did not hear anything coming out of the treatment area, so got up to see what was the hold up? The Doctor was laying down on one of the tables taking a nap! The doctor noted that I had not been in for some time and critically said, «hasn’t anyone told you these adjustments do not last more than 3 weeks?».
He was so rough with his adjustments that he injured my hip so that I am in constant extreme pain. My complaint going in was my neck.
My take is this place is a racket that insists everyone needs to use their services Weekly or take their caustic comments and rough treatment.

I like the fast service. I have 3 kids and no time for added appointments but with the joint I can run in and out. I appreciate the great price! Right now I got a great deal and I’m happy I tried them! I’ve already referred friends and family.

Let me start by saying that I am a fan of this concept: a membership fee that allows you one adjustment per week as needed, based on your situation. I have pain from having a poor ergonomic setting in the workplace, something that I have limited ability to change at this time.
I originally visited a San Diego Joint location and loved the staff in the front and the team of doctors. I never had a poor experience there. Even if a doctor had to take time off due to an injury — the client didn’t really feel the difference — business went on as usual and it was professional and I felt confident in the team.
Due to a change in my location and availability, I decided to try Escondido — since it is closer to me. At first, it was not a pleasant experience! One morning I arrived ten minutes after opening, the front desk staff was just turning on the lights and the doctor was not even there yet (he is the only one scheduled and he arrived 15 minutes after opening?) I was not surprised as I had one adjustment with the chiropractor prior to this morning and he was very green and lacked awareness of others — seemed to be in his own world. This is the primary reason why I still cannot give the highest rating (and had I reviewed the location at that time, it would be a 2). I did have the pleasure of talking with the owner in Arizona who assured me he was putting together a good team and that I would not be disappointed. HE WAS CORRECT and am I ever relieved and happy that I don’t have to travel to another location or not use this service at all!
The Escondido office is now is comprised of a great team of chiropractors and a newer front desk staff that is attentive. I have been to each of the chiropractors at this site a couple times each. They are experienced and not too invasive with info or techniques. I feel their focus is to treat your pain or symptoms that you are experiencing at the time of treatment. Dr. Maxwell, Dr. Mather, and Dr. White have slightly different styles… however have the continuity that I experienced in San Diego.
I look forward to updating this review in the future.

The joint is great. I love Dr Maxwell, I feel like i always am getting my money’s worth when he adjusts me. I have seen a lot of chiropractors in my life and this is where I continue to go back!
The girls at the front desk are very warm and polite.
The wellness plan is a great idea for myself and my family, which keeps me going every week. AND! I am feeling better than ever since I have been going to The Joint and seeing Dr Maxwell for the last few months!

I am giving a 5 because of Dr. White. She is professional and accurate. She does not judge or blame the patient for the adjustment not being easy to do. Front desk seems happier lately and she even went beyond for me and made me an article copy. This is an improvement from the former admin who I almost cancelled my membership because she was so rude at 2 sites. I am very happy with the professional services and I feel that they care about me.

I started going to this location the last week of October in 2014. The past Friday was my latest adjustment. I first went in to start a plan for relieving issues with scoliosis and to fix a publication in my c5 and c6. Which was causing digestive distress mimicking IBS. My first adjustment was with the male chiropractor. He did an excellent job and I felt great. He seemed nervous around women and suggested that I came in on another day. So I started to get adjustments from the female chiropractor. No one massages tight muscles or warms them up before adjustments.
She gives me the exact same adjustment every week. She digs the activator gun into my lower back above my hips and repeatedly clicks it, knowing how painful it is. In all my years of dealing with chiropractic, I have NEVER had someone do that to me. The hip area is always hand manipulated in a certain way. She then pushes down on the center of my back to get everything to pop into place. A simple move anyone can do. She then jabs the activator into my neck and pops things around in there.
Since getting these adjustments from her my menstruation has stopped completely from the repeated jabs in the hips. I discussed this with her and she insisted that I had to be pregnant or I have something seriously medically wrong with me now. I am most certainly not pregnant. She told me she wouldn’t adjust me without me bringing in paperwork from a doctor. I went in Friday hoping to avoid her and receive a more gently done adjustment from the man, but had forgotten she works then too. She asked me if I had seen the doctor yet and I told her no and not to worry about it. I explained my health was getting worse and now with the adjustments I had pain in my neck ²⁴⁄₇ and could not even lay my head on a pillow without crying. I told her for the last week I was drinking smoothies with a straw because my TMJ that hadn’t been bad since I was a teen had become a serious issue and I could barely open my mouth.
We went through with the adjustments and she told me that all the massages I have been taught and doing yoga is all wrong and to only do the exercises she emailed to me.
I left with my whole body feeling tight and sore. Within 30 minutes I had a migraine headache. It was hard to concentrate for the rest of the day. Saturday I was quite busy but was sitting most of the day and took the time to do neck and shoulder exercise because the pain and headaches had not gone away and I was starting to get blurry vision and nausea. It wasn’t until last night that they went away after laying on an ice block for 3 hours under my neck and the inflammation subsided enough to where my neck adjusted itself in the c1 at the base of my skull just by lifting my head off the pillow.
So, now I don’t want to go in ever again. I have 2 weeks left of this month but I signed for a 6 month package. I will have to see what their cancellation policy is for that as I also prefer to pay them in cash but they insisted upon direct debit from my account.

Not the same since Dr. Moore left. With Dr. Moore, the experience was excellent. He truly cared about your well being and offered helpful suggestions. You could tell that he was passionate about work. Now the experience it’s just seems like your just another customer, get them in and out. Due to this, I have moved to another location.

I had to see a Chiropractor because I hurt myself and was in so much pain. I needed to great treatment right away since my regular Chirporator’s office is closed on the weekends. I decided to try this place as a temporary solution. The front desk service is ok. The treatment from the Dr. was also ok. The Dr. was nice and was considerate of my situation. She did the best during our 15 minutes session. I didn’t like the open layout. There is no room for privacy, and everyone in the office can hear the conversation between the Dr. and their patients. I think the model is a great model for people who want inexpensive Chiropractic treatment. Will I return? I am not the right fit customer for the treatment I received today or their model. I prefer to continue to work with my existing Dr, and pay a higher premium for privacy, and higher level of quality of treatment.

I think the concept is good but I feel the business model is affecting the service. I didn’t at all care to watch the 5 min sales pitch video they force you to on your first visit. I was there because I injured my back and had a lot of pain. The video is a pitch about chiropractic medicine. If I’ve made it in the door, I already know. I also don’t think it’s appropriate to pitch to a person suffering.
The first time I saw a female doctor. She spent a lot of time emphasizing why it’s so important to get regular adjustments and attributing every ailment I’ve ever had since birth on the fact that I don’t go regularly. I might be exaggerating, but she did say, without a fraction of a doubt, that my headaches were caused by not having an adjustment in 7 years. I mentioned that headaches can be caused by a lot of things, that I was working with my doctor and that I would consider her recommendations for more frequent adjustments. She made a comment about doctors pushing pain pills.
After that visit the pain worsened significantly to the point I couldn’t work, walk or hardly speak. It took a full day to psych myself up to driving over there. Sobbing and in pain I saw a male chiropractor that day. His adjustment seemed to help but one thing he said left me very uneasy. He seemed absolutely sure of his diagnosis but I was in extreme pain and needed relief. I asked him if I should call my Primary Care Physician. His response was (and I quote) «only if you want a longer recovery time and pain pills pushed on you.» It struck me as a very odd and possibly reckless thing to say. I wasn’t suggesting I see my doctor INSTEAD of him, but rather in addition. I didn’t take his advice and saw my doctor a couple of days later who confirmed the chiropractor’s diagnosis and put me on a pain management plan in addition to seeing a physical therapist and, what do you know, a chiropractor. It saved my sanity.
My overall impression is that these chiropractors are nice folks who seem to know what they are doing, but are not open to a team-​based approach to healthcare. They seem very distrusting of conventional medicine. I have not gotten this impression from other chiropractors. Perhaps it’s something being fed to them from corporate. I’m going to cancel my membership and shop around.

Normally I recommend this place, but today’s experience really peeved me. I walked in 50 minutes prior to closing and was told there’s too long of a wait to be seen today. I have been a customer for close to a year now and to be told I’d have to come back because THEIR customer service is SHIT is terrible! If your business hours on Sunday are until 4 pm and I get there 50 mins prior to closing you should NEVER turn away business. I understand showing up 15 – 20 min before closing but almost an hour before and you can’t accommodate a loyal customer is RUDE!!! Especially after I call the location at 4S Ranch to ask about company policy and they stated they cannot refuse customers prior to closing unless they are first time as they’d be unable to give them the appropriate time and attention. Escondido really needs to get their shit together! I’m canceling!!!

Ok. here is my experience.
Service was good… place is nice.
They talked me into a month to month plan, I made a few visits there after. all was fine. Two months into the «monthly plan». I knew I would not have time to return for a few weeks so I tell the front desk person… Pleas discontinue my service place, and I will pay per visit when I return. I get a nod for acknowledgment. and I finish up the visit and leave.
Four months pass by. Im back in town. going over my bills, and see The Joint is still charging my account… Four months of service. I did not use .nor approve of. at $ 60 per month… charged to my CC. a total of $ 240.
Thing is …
No one told me I must fill out a form to close the plan… and the manager will only refund one months payment -$ 59… I call that BS. and Im pissed and will never return. Thanks Joint

Dr. Moore totally took care of me and my pain. My primary Dr. diagnosed me w/​«plantar fasciitis» and wanted to treat me w/​steroid shots! I asked her about Chiropratic treatment since I had just became a member at The Joint for other aches.
My Dr. infomred me that chriopractic care wouldn’t work on what I had been diagnosed with. I have only been to Dr. Moore one time and I am able to walk w/​o that burning aching pain in my heel. I can wear my Converse again!
Dr.Moore God Bless You and Your Hands! Looking forward to my weekly adjustments with you! As we all know, adjustments are NOT a one time thing. So glad to be back in good hands.

This place is awesome.
It is convenient. It is priced right, and the Doctor is so gentle.

I’d been meaning to try a chiropractor for some issues I’d been having. I’d discussed with with friends and family who use chiropractic services and with my massage therapist and from my conversations, I felt this would be worth a try. Then I was walking by and saw the sign in the window at The Joint. It said $ 19 first time patient and that they took walk ins, so I decided to give it a shot on my next day off.
On Friday I went in, filled out some paperwork and met with the chiropractor. He seemed knowledgeable and he had me go through some simple exercises and discussed my areas of pain. He then did some adjustments with me lying on my back, on my stomach, my side and then sitting up. Being new to this, the whole fast sharp pressure and cracking sounds really freaked me out, especially the neck ones, but I thought that it was beneficial to me.
After my session I discussed with the person out front the packages they have available. This is one of those frnachises like a Massage Envy or something where people sign up for a membership. This one has a month to month option and then longer options. I could have just stuck with the one time deal or just come in randomly and pay $ 30 each time, but I thought I’d give the month to month option a try and see if it works with my schedule. It’s $ 60 for a month and you get 4 visits during that time. If you want more, each visit is $ 19. Seems reasonable.
I’m giving this a try and I’ll update how that goes. For this experience, obviously it was good since I decided to go with the package, but I thought everyone at the location was professional and helpful. I’ll keep you posted, and if you are looking for chiropractic services, this is definitely an affordable and convenient option.