Dunkin’ Donuts

Horrendous. 3 strikes, never coming back. First attempt-​attempted to order 2 shots of espresso mixed with hot water but was told that they don’t sell espresso.
Second attempt-​waited in empty drive through for 3 minutes when finally someone calls out through the voice box, «I’ll be with you in a sec.» 5 mins later, drive through still empty and no answer I drove off after attempting to call for the attendant.
Final attempt– ordered a black iced coffee and when I pulled up to the window the guy looks at me with the drink in his hand, turns away from me and starts a convo with a coworker while I wait for a few minutes, finally I pay and he shuts the door in my face after handing back card.
Extremely unprofessional, rude workers with little job knowledge. I’ll never be coming back here or Dunkin as far as I’m concerned.

This has to be the one of the worst DD i have every been to. I ordered something from the menu board the price on the board was wrong so when I got to the window the girl at the window quoted me a higher price then what was priced on the board she started to get upset and then one of the boys that worked in the back came to the window asking her what was the problem she told him then another boy came to the window asking the same thing both with their heads out the window like they were going to jump out the window and beat me down. Then finally the manager came to the window so i felt a little relief until she responded in the same manner as the rest of the group so I just canceled my order and pulled off frighten for my life. I have not been to that DD since and we not going to talk about the condition of the place that another story the worst every always dirty inside and out i would never go in there to get I only get drinks and have to pray twice over that!

I went early one morning to get a couple of boxes of coffee for a company event. The cashier was agitated by my order. She exclaimed to her coworkers that, «it’s going to be one of those days». She proceeded to slam things around, clearly irritated that I had the nerve to place an order like that. I will get my Joe elsewhere next time.

By far, the worst Dunkin I’ve ever been to. I’ve been there multiple times — and having to walk out without service as I waited over five minutes and the line didn’t move. At one time, there was only one person in front of me.
I’ve never, ever, in my 10-​ish visits there, had an accurate order. Either things were missing and needing (multiple) reminders and 10 more minutes of waiting, or the beverage isn’t brewed correctly/​in the right cup/​to temperature.
Not one person in this place knows what they are doing, how to run the store, or how to talk and take care of customers. This location is literally across the road from my house, and I will not go to this location.

This is a tough Dunkin to review, because it has some pretty bad qualities but pretty great workers that make up for those qualities.
Most of the workers are nicer than they look– which is great when they constantly mess up orders. Every other time I go here, something is messed up whether it be an entire sandwich or the wrong sized coffee.
The one memorable experience I had was ordering my regular — veggie egg white flat with cheese on a croissant– and opened my sandwich in the car to find it had bacon. I was pretty mad and went to go storm back in, when someone on their BREAK noticed me and immediately offered to go remake it. Everyone was apologetic when I went back inside for my new sandwich, and they all seemed pretty genuine.
Not happy with their ONE cash register up front. It makes taking orders difficult for them and that’s when things start to go wrong. There always seems to be one too many workers back there. Decrease by one worker increase by one cash register and they’ll get much better.
Normal Dunkin food, friendly workers, fresh coffee, but constant mess ups. If you’re going through drive thru, make sure to check your order in the parking lot before you leave!

This particular DD has a tendency to get your orders wrong. The food is good the service is ok. I don’t think I’ve ever gotten home and opened a bag from Starbucks to find everything was incorrect. Here you have a ⁵⁰⁄₅₀ chance. Check everything BEFORE you leave the location.

I went to the place expecting to get a coffee, and I walked out feeling totally disgusted! The coffee was stale, the cronut had the texture of cardboard, and the staff was outright rude. I’ll be glad when this establishment closes its doors for good! The rumor mill has this place turning into a Chipotle. That day can’t come quick enough. I recommend all patrons to stay away from this place! Everyone will be better off going to Biagios down the street, because they have way better coffee and donuts! This Dunkin Donuts is the worst ever!!!

Have to agree. Poor service. Not very professional. However, got the order right and the food was consistent.

Bad place!
Employee doesn’t listen properly and are always in rush to make coffee.
Never get the coffee you like (it is not like that my taste is weird, I get the coffee that I like in other dunkin donts)
This place is not recommended!
Try to go to another dunkin!

Never been to this one before, thought I’d give it a chance but it never fails… anywhere businesses are predominately black the service is not professional or the same high standard of a more white area. The girl behind the counter was black, short stature and heavy set. She had no smile and a lot of attitude. It Cost 3.17 gave her 5.20 totally gave wrong change back… she said she couldnt give receipt because printer not working… got irritated when I asked about receipt. (Hint. hint) We need to stop settling for second rate service, from now on if I get sucky service im going to tell the world cause thats the only way things will change. UNTIL THEN STAY AWAY!

If I could give ZERO, I would! Here twice in 2 days. The staff needs complete training in all areas. Today, I came in w/​my wife & daughter and the store was empty. The girl behind the counter kept repeating my order as something else. Hers ears didnt work. A mgr came over and did the same thing. I walked out with something I didnt order & they over charged me. To top it off, my daughters sandwich had a hair in it! And of course it was crowded now when I left cause all they can do is make coffee. Pathetic! Save ur self aggravation and go somewhere else!

I really do not care for this Dunkin Donuts at all. I couldn’t tell you how many times employees didn’t know how to count change, obnoxiously swore at one another in front of my face, or took way too long to get my order if it was even right. Most of the time the tables are dirty and the bathroom is gross.

If there wasn’t one gentleman there that actually engaged his customers with a smile and small talk, I’d give the place negative four stars. The rest I’ve encountered are perfect examples of bad stereotypes of urban living. Bad grammar, don’t give a damn attitude, and basically put an otherwise even-​tempered man in a bad mood. Methinks not indeed.

Fast, friendly service, perfectly hot coffee, and a comfortable atmosphere. Thanks!

This DD makes the world’s best coffee! The workers were extremely friendly and helpful. I liked that they named the donuts after the Euclid High School athletes. For example, there was a powdered donut named «David.» The restaurant was always clean.