DO not believe ANYTHING they tell you!!! They make appointments that they do not keep. They would not remove a dishwasher in order for the part to be installed it was not part of their service contract. They put in a new part and did not wait long enough to test it. They were still in the driveway when the dishwasher stopped again and they would not come back in to fix it. We were told we needed to wait 10 days for their next appointment. I cannot say enough about how AWFUL this company is. STAY away from them! If you have a home warranty make sure that this company is not the service company for it. LIARS, LAZY, just awful.