Big B Tire Stores

This is the one tire store I have felt comfortable going to because I know they are upfront and honest with me about what my car needs. The staff are very knowledgable and are genuinely interested in getting you the best bang for your buck. Friendly and knowledgable staff makes for happy customers who will continue to go back, myself included.

I’ll say here what I said on Google, mind=blown. These guys had an exact match used tire with the same wear and everything. They were fast, friendly, and cheap. Les Schwab tried to sell us a full set for $ 350. All we needed was a $ 65 tire from Big B and we’re back on the road again. Thanks guys!

I did business with these guys two weekends in a row and had fantastic service from two different managers. Both took extra time (while very busy) to answer my questions and address my concerns. I didn’t feel pressure to buy a new set of brand new tires all around. They were very informative, honest and had several options and scenarios that I could invest in for my situation. I tipped both days, as I was pleased with the interaction.
Evidently they’ve been in business for several years, so that tells me that they’ve got a loyal customer base, being a local business. There were a lot of customers in their lobby both times I went in recently. Managers were friendly and professional.

My story is that I was looking for all terrain tires for my 2014 Jeep Patriot. I happened to call them looking for a particular tire that was sold at Sears but they were out of stock. I basically use Sears for appliances and tools but for nothing else. I had a bad experience with them in the past with tires.
When I called Big B I spoke with a person who was exceptionally knowledgable about tires. He didn’t have the one I was looking for but he said he did have the one that I really wanted. I was intrigued and did a search on the internet while we were on the phone on the tire he recommended. The General Grabber AT 2 that had fantastic stats, and the price of the tires, installation, and warranty were very reasonable. He said he would have them by the next day and could have them installed by 8:30 so I could get to work by 9:00. So I purchased them over the phone.
I came in at 8:00 when they opened and was out by 8:30 as promised. They bagged up my old All weather tires that had only 14k miles on them that I wanted to keep. I wanted to sell on them on Craigslist which I did.
The tires are fantastic and used them in the snow recently and was thrilled with the performance. All around the Grabber AT 2s are my go-​tos from here on out for my 4X4s.
They didn’t try and sell me anything stupid, and delivered exactly what they promised. They have a huge selection of used tires if you’re looking for a bargain. Like with anything used I would give them a good inspection before you put them on.
I had a good experience.

Hard to believe I was comparing prices online and these guys still beat the prices with quality new tires and prompt service. I called at the end of the day, pulled in and had my tires mounted (included in the price) within the hour! I’m coming back for all my tire needs in the future!

Big B Tires
Let’s start in the beginning. I bought 4 tires at Big B Tires for my SUV at the beginning of January 2015. I then went back and bought 4 tires for my Mazda in February. In March a couple of weeks later there was a weird clicking in the back passenger side of my mazda. I looked to see if it was a stick or something caught under the car. Nothing. It was a sunday so no tire places were open to see if something was stuck I couldn’t see. So called my mechanic sunday to ask him what he thought and I took it to my mechanic first thing Monday morning. He looked at the tire and there were 2 of the 5 lug nuts left on the back tire and the 2 left were loose. It was my wheel that was wobbling that was making the noise. He didn’t have any correct lug nuts so he put one from each of the remaining tires on to get me to the mazda store. I get to mazda they fix my lug nut problem for free and tell me I’m ridiculously lucky. I then call Big B Tire and speak to a manager. Stating I am not looking for anything for free. But that this is what happened. And that I have children in that car on a regular basis. The gentleman I spoke to at Big B Tire was very nice. And apologized profusely. Stating they wanted to keep my business and what could they do. I told him there really wasn’t anything he could do. And I didn’t want anything. I just felt it was very important that they were aware that one of their guys didn’t tighten my lug nuts on my car. And that I and others could have been seriously hurt if not killed. He appoligized again stating he’d have a meeting and make sure everyone knew. And I hung up. Intending to never do business with this company again. As time went by I decided to give them a 2^nd chance. (I can’t stand Les Schwab or the older lady receptionist @ Schmunks) Everyone makes mistakes and no one was actually hurt. So today I went in to Big B Tires to get the tires they installed on my SUV rotated. I went into their shop and encountered the «manager» Mike. He’s an unpleasant younger man with not so much of attitude as arrogance. Like why exactly was I there bothering him. So as I start telling him my story. Mainly to make sure my lug nuts were all fastener tightly. His expression turns from wtf who cares, to yeah right lady tell me another one. I tell him that I’m not expecting anything for free, as most people are expecting when you complain about their service. But that I was going to give them another chance. That I needed the tires on the SUV rotated before a big trip out of town. And was willing to pay for it. He says he has no knowledge of this incident (not that he doesn’t believe me. But you could tell in his body language and tone of voice he absolutely did not believe they would not tighten down lug nuts) And looks at me like I’m crazy and trying to get one over on him. I found his attitude towards me is ridiculous. Especially as a «manager». If you aren’t good at customer service or with other human beings. You should most definitely not be in the service industry let alone a manager. So instead of saying. Oh! Wow! I’m sorry that happened! We appreciate that you gave us a chance to fix things! I got a shitty attitude from a rude 20 something, that really REALLY shouldn’t be in public. I spent quite a bit of my VERY hard earned money there in those 2 months. And as far as I’m concerned they will never get another cent. I’ll pay more for better customer service. ALL Businesses need to remember it takes hard work to earn the money people spend with them and the LEAST they should offer is good customer service. In today’s online climate of shopping and easy comparing, bad employees can really hurt a business. From all of my experiences with Big B Tires put together I’d give them less then 1 star. But this site won’t let me.
Don’t go to Big B Tire if you can help it. Spare yourself the issues.

I drive a 2014 Dodge Ram 1500.
I’m not the type to write reviews, but Big B Tires has helped me SO much. Here’s why:
I came in looking for 35×12.50×20 tires, specifically the Mastercraft tires, since I was comparing to prices all over Eugene and Springfield. I first met with Will, who helped me get these tires for a GREAT price, even better than what Les Schwabs had offered me. I then told Will that was looking into eventually getting Fuel Hostage wheels, but he told me about Eagle Alloy wheels that are similar in looks and quality, but way better in price. I then started to look into those wheels he recommended and he was right! He had them on his own Tacoma and they looked pretty good. I decided to wait and see if that’s what I really wanted, and just come back when I was ready.
I then decided to order these tires and pay in advance, but this time Dave helped me. Dave was also really great with his customer service, and even checked out my current tires and stock wheels to buy them off me for a trade in. However, he was upfront and honest and gave me a better offer than Schwabs did (again) in buying my tires, but he told me I would make far more money if I sold it on Ebay or Craigslist.
Dave also helped me understand my vehicle better, and didn’t look down upon me for not completely understanding everything about it.
I would definitely recommend this place to anyone looking for quality customer service and quality auto services. Though everyone that I have met working at Big B Tires has been super friendly to me, Dave and Will were the ones that helped me get everything settled.
Honest employees, very helpful and down to Earth.

**Please Read Before Choosing to purchase from this company**I purchased a full set of used tires for my car in May (5 months ago). After problems with a previous full set of tires that I purchased a few days before, they gave me a full set of «upgraded» tires. I found out just recently after having a flat tire, that these «upgraded» tires, 5 months later, were «Unsafe», and have been since I purchased them. The tires they put on my car were ‘cracked’ (they were made in 2006 and old tires crack and are not safe). Also, all the tires had ²⁄₃₂ of an inch of tread on them. Which makes them not safe and not legal on Oregon roads.
***While speaking with the OWNER about this, he says he will sell me at a different set of tires at a slight discount. I told him, «you have got to be kidding me», and he stuck to that, and before I was going to leave, he was all puffed up (outside the store), I told him he was a piece of shit, and he was threatening to HIT ME. I moved to be in front of the ‘open door’ to the store so the employees inside could hear his threats to me (words I will not use here), but of course at that time, he stopped his threats but he had his fists clinched as if to hit me. I told him I was going to let people know how horrible the service is there. I threatened to call the police for his threats to my well being and he at that time went back into the store, after telling me to leave. This was the OWNER of the store. This was Very much not an okay way to deal with a unhappy customer.
I did not go into this business angry. I wanted to get something taken care of. He literally said, «I don’t need your business». Really? After HIS company sold me Unsafe tires? Don’t you just do what you can to fix the issue and make the customer happy? I suggest that you do Not Trust this company to give you Safe used tires. I am sure I am not the only person that they have sold ‘unsafe’ tires to.
Beware of this companies used tires. And I suggest that you don’t go there for ‘new’ tires either, because of how the Owner treats there customers.
Thank you for reading.

We shopped and shopped for new tires, such a racket with high installation and balance cost. Then we found Big B and got 4 top of the line Toyo’s, for half the price of what is charged in our current home town. (rhymes with foos fay). This place is no-​frills and that is fine with me if it keeps their prices so fair.
Satisfied customers and will recommend them to all who are interested…
This place has a coffee machine but you will be in and out so fast you won’t even visit it. Also recommend going to the bathroom next door at Bring’s Recycling Store. Be well…

After being continually overcharged at Les Schwab for tires that literally imploded within themselves one after another (5 in less than 2 years), I decided to look elsewhere. Someone recommended this place, and when I called to replace yet another Les Schwab tire (they were asking $ 225), Big Bs had the same tire with 90% tread life for SIXTY DOLLARS. I was overjoyed. They installed, balanced the tire and I was in and out in 15 minutes. I will be coming here for all of my tire needs for our 3 vehicles from here on out.

I purchased 4 tires from here for my car. Upon driving away my front left tire startled to wobble really bad. I went back and they said everything was fine.
Got home and had my mechanic friend look at it and they DID NOT SECURE MY LUG NUTS. I literally could take them off by hand. My tire could have fallen off in the middle of the road. Very unhappy with the attention they paid while putting my tires on.

I needed tires for my daughter’s car. I met Dave at Big B who provided great service. They have a huge inventory of new and used tires. I chose used tires because they had GREAT TREAD and will probably outlive the car. I cost me $ 120 for 3 tires (215,70,R15) which included balancing and mounting. They only provide a 2-​week warranty on used tires. After selecting the tires they changed them out in about 20 minutes. Big B Tire Store does not look like one of those fancy chains. It’s a company that provides a good value — not frills. Thanks again Dave!

I was a little intimidated by this place, like you need to know tires to go here, but the staff were great. Friendly service, fabulous prices, and open Sunday.

Im a fan of Big B baby!
I had some moron on a bike blow through an intersection right in front of me the other night. The results were 2 blown out tires from hitting the curb to avoid hitting them.
Big B charged me $ 30 for a used tire that was in EXCELLENT condition with enough tread it looked like it was never even used. It comes with a 2 week warranty too.
It’s nothing fancy at all… simply a tire shop with a few canopy parking spots and manual car jacks. Waiting area is hardly anything.
If you can over come the location and shop, you’ll see they work fast and do great work at a price that’s much cheaper than the schwabs.