Blue Rose Auto Detail

Do not trust this owner, when it comes to customer service skills this guy (Tim) has none. I took my car here about a month ago and it was filthy inside out and the young Hispanic man that actually worked on the vehicle did a great job. No complaint regarding the work, the problem was when I showed up to pick it up after they finished was the price. The quoted price and the price they charged me was 33% higher. Had this jackass called me and told me the job was going to be more extensive than originally quoted I would have considered some negotiation but no call, nothing, here’s your bill pay it or your vehicle is not leaving here And all of this while he made his employee do the dirty work and give me the news while giving instruction over the telephone. DO NOT TAKE YOUR VEHICLE HERE! GO ANYWHERE ELSE, TIM WILL F%€k you first chance he gets!!!

My car looks brand new! I was amazed when I picked it up, and still am in awe when I get in it. Everything looks so new and clean!

Just picked up our van from being cleaned and it looks amazing as always! If you want your vehicle to shine like new, go to Blue Rose Auto Detail and you won’t be disappointed!!!

If I had read most of the previous reviews of Blue Rose I’m not sure I would have taken my car in there for detailing — even if I did have a gift certificate.
But I’m happy to report that my experience with the staff was fine and the detail work was OUTSTANDING. I’m not sure anyone ever introduced themselves — when I made the appointment, when I dropped the car off, or when I picked it up. I worked in the public sector for 30 years and that was Rule #1 — tell the customer who they are dealing with. But all three contacts went smoothly and transactions were completed with no issues.
I have a black car and it hasn’t looked this good since it left the dealer’s 4 years ago. If you’re familiar with black paint it shows everything including the swirls the grit on your wash mitt leaves behind. The surface was as clear as could be… to the point that now I’m afraid to wash it because I know I’ll ruin that gorgeous finish.
The interior was also superbly done. I don’t think I saw a speck of dust anywhere. The carpets were clean and best of all there wasn’t any artificial smell to make it smell good… it was just clean and smelled that way.
I think if Blue Rose could do just a little better job on the front end of their customer service they would be unbeatable by anyone in town. What am I saying… their detail work IS better than anyone’s in town. I have every intention of going back… I can get that «new car» look for a lot less than a new car.
Thanks, Blue Rose!

I used Blue Rose in 2010 to detail my VW Jetta.
Customer service was mediocre, but really I was more interested in getting my car well cleaned, so that was what it was. The thing is, I used to be a carpet/​upholstery cleaner, so I know steam extraction equipment — which is what they told me they had. In fact, I inquired to make sure that it was the real deal and not something comparable to what I could rent for $ 25/​day at the grocery store. Also, I know that these guys don’t clean until it’s actually clean, they clean it as much as they can in a set amount of time/​effort — therefore, I always pre-​clean my car before getting it detailed so they can put that effort into really making it shine.
The other thing is, I had just gotten my windows tinted at Trifer. I literally picked it up from the tint shop and drove it straight to Blue Rose. The tint guys walked me through a very thorough inspection of the job so that I’d see with my own eyes the quality and lack of errors, etc.
So, I brought my car in, but had to pick it up after their closing, since I worked later than 5pm. They said that was pretty standard and would leave the keys under the mat — everything was pre-​paid, so it was good.
I picked up my car (it was poring rain and dark) and hurried home. The next day, in the light, I looked the thing over to see how they had done. The interior looked like a typical express detail (not what I had paid for) — armorall, vacuum and minor upholstery shampoo. Several minor dirt marks were still very visible and a few had faded. They didn’t even touch the roof liner, which they had promised they would spot clean. Within a week any of the faded spots were back in full affect. Incidentally, ALL of the aforementioned upholstery «stains» were easily cleaned with one of the cheap rental units about a week later.
Anyway, they suck at their job BUT that wasn’t the real problem, the real problem is that there was an inch long gash in my tint that even gouged into the window glass. (Which I noticed immediately that next morning in the light). I called them and they said that it couldn’t be their fault, and I should have noticed it before driving off. (I don’t know what I would have done since there was nobody there at that hour.) I brought it in and the owner gave me some long story about how none of his guys are allowed to wear rings or belts or anything metal inside of the car and it was impossible that he did it — ie there was nothing he was willing to do about it. BS — the ONLY person, thing, etc. in that car between my inspection at the tinter and noticing the gouge in the morning was Blue Rose and me. I only ever sat in the drivers seat and the gouge was in one of the back side windows (it is a station wagon). Thankfully, when I called Trifer to get a price on re-​doing that window they were quick to offer to replace it free of charge — I absolutely recommend those guys for quality work, great customer service and real integrity. I will never go to Blue Rose again though.

I had my travel trailer washed and waxed as well as the roof cleaned. It has been suffering in the driveway for months and was really filthy. From the time I called to make an appointment, called again to confirm parking concerns and arrived, they were great.
When I got there and dropped the trailer I realized I hadn’t brought a wheel chock, the guys found me one. When I picked up, late, they helped again and filled a low tire (and found a leaky valve stem).
The owner was professional, friendly and didn’t try to sell services or products, just what I asked for and at the price he quoted me.
Oh, the trailer looks clean and shiny; I won’t be embarrassed to be seen camping in it this weekend in Sisters!
Thanks guys, Ill be back.

Really shoddy service on my Acura, and a hassle to get in and out. Never got a clear idea of what they did or charged me for. The actual detail was ok, not the kind of quality they are charging for– plus I wouldn’t pay for again. 1 star really for a place that boasts about customer service and happiness.

Horrible customer service!
TL;DR
I had to give them my name and number 4 times –Airbag light was on after I picked up the car. –Stereo was completely reset –Subwoofer was unplugged –Windshield crack noticed after service.
Let me start that they have done my car once before. They did a great job, I felt like I got a good value, and felt I was treated well as a client. I called on a Thursday, and made an appointment for Friday morning. I gave the person speaking my: name, number, and the make and model of my car. I get a call on Friday morning before my appointment asking if I was still coming in, and then they take my: name, number (which they had since they called me?!) — I say I will be there for my appt.
I show up to drop off my car, and waited till a tech noticed I was waiting. I was greeted into the office by the tech still scarfing down a chicken wing, and say I have an appt. for this time. He rummaged around for something which he never found, and said that he will take my name, number, and car so Tim (or Jim?) could call me back. So now they have asked my name and info 3 times I feel that is a little odd, but shit happens sometimes so I don’t worry about it.
I return Monday to pick my car up, and was greeted by the same tech from before, who clearly doesn’t usually handle customers. I get no receipt of what was done, or any reason why it would be more then quoted price. He yells at me «That will be 110 bucks. MAN» which is 10 over the quoted price of $ 100. I figure its only $ 10 so I go with it, and hand him my debit card. He explained that there debit/​credit machine is «acting funky» he tries to run my card as a debit, and then as a credit which both appeared to fail which he then said «I don’t know how to do any of this shit,» and gave me my card back. He then asks for my name and number AGAIN! In the interest of getting my keys back I gave him.
So pulling out, I immediately notice that my «Check Airbag» light is on, and thought that is odd since I have never seen that before. I then notice that my stereo deck is completely reset: eq’s, radio presets, and all the data on the hard drive is all gone. Which I can fix– just didn’t know why they did that. Once I got all my radio presets fix, I notice that my sub woofer is completely unplugged, and was just mindlessly put back in my trunk. Now that all this is done I start to look closer at my car, and notice a 4″ crack in my windshield on the passenger side right in front of the passengers face. I am trying to stay objective about this, but the fact is that this is the first time me or my girlfriend (who was in my car Friday before we dropped it off) have seen the crack.
The next day I call back to hopefully figure some of this out. Although the manager was somewhat kind, and understanding about my concerns the only thing he offered to help with is to get my sub plugged back in. He completely dismissed the idea that the airbag light, stereo reset, or the crack could happen in the 4 days they had they had my car. Not really the answers I wanted, still feel like I am getting jipped. He reminds me that I still haven’t paid, so I give him my card number over the phone, and he runs my card for $ 115– 15 over the quoted price with no explanation for the overage.
Few days go by and I am paying my card off for the month, and noticed that I was charged $ 110 TWICE on my debit card, and $ 115 a day later on my credit card. Great I have to call again… I call the number back, and got the manager who was driving at the time. I asked if there was another number I could call, and he yelled at me «NO, I AM PULLING OVER RIGHT NOW». I was told they couldn’t do anything over the phone, and I needed to bring in my statements; which is complete BS they should have receipts of the two visa transactions, and the receipt of the MasterCard one! Then he asked me «Can I get your name and number.» I tell him they have 4 copies of it somewhere floating around there shop, and he should have remembered me by now. I cool off, and print my statements off and go down there for the 3^rd time. I come in a voice all my frustrations with this experience which I don’t even get a sorry or anything to try to salvage this. I told him that if I was refunded all my money for the job, and errors I would leave a satisfied customer (which btw they guarantee «you will not leave unhappy»). He said that is not possible, but would refund the $ 220 for the mistakes. He gets it done, and I finally get some kind of receipt of what the hell happened here.
I have never been treated this way anywhere as a paying customer, and will NEVER GO BACK. If you value your car at all then do not go here. It was the worst experience I have ever had with trying to get a simple service done.

Great job on a full detail for an older model Acura — interior, exterior and engine steam. Meticulous attention to small points — the car looked brand-​new on completion. I’ll be back for sure. Price was very reasonable for the quality of work.