Jerry’s Home Improvement Center

We’ve been doing several home improvement projects over the last few months and Jerry’s has been our go to store. We’ve always gone to Jerry’s anyways but as many times as I’ve been in this store as of late I am just blown away at their service, selection and prices. I really like that it’s not a chain (sure, there’s one in Springfield too but you know what i mean). Whenever I find myself in any other ‘big box’ chain home improvement store I regret not going to Jerry’s instead.

I’ve been shopping at Jerry’s since they opened the doors about 20 years ago and shopped the previous store/​location and my father in law shopped the original store in the 60’s.
Most of the time it’s one stop shopping for me but occasionally out of stock but nothing like other home improvement stores. I feel sorry for all people in other towns that only have home depot as a choice. this place often sets the standard for customer service for all retail stores in our area. Thumbs up most of the time.
Tip, if you want something installed like cabinets, sink, faucets, toilets… do not go through the store. The best contractors are independent .Hire a local contractor like rapid repair & remodel. Great reviews on Unilocal

They have a lot of good deals, but when it comes to price matching, it’s a pain. They could use some work on customer service

They have everything you could ever want for home improvement and some things I never heard of. The staff are super nice, knowledgeable and helpful. No other hardware store comes close to their professionalism.

This store rivals any home improvement store anywhere… Period. The customer
service is top notch, the store is impeccably clean, and the selection is over the top.

We just had Jerry’s install some cabinets in a downstairs bar and they were pretty great. The sales coordinators were not the most organized, therefore left a few details out. This was a bit annoying, because you are paying them to do the detail work. But we got all those loose ends tidied up rather quickly. (3 stars)
The actual install guy was fantastic! He was detail oriented, provided quality work and customer service. In fact our electrician commended him on such a job well done, they now are pursuing work together on other jobs! (5 stars)
However, BEWARE of Precision Countertops. They are an affiliate of Jerry’s and they are THE WORST! They totally effed up our job and I cannot stress enough that YOU DEFINITELY WANT TO GO SOMEWHERE ELSE FOR YOUR COUNTERTOP!!! (0 stars!!!)

A recent (and minor) mix-​up in the paint department surprised me because Jerry’s service is usually quite excellent and the staff invariably knowledgable and happy to help. I guess they have me spoiled… Good prices and unusually wide selection. They are the standard that the other places are measured by. I’ve come to consider Home Depot just a delay before I give up there and go back to Jerry’s. Great burritos out front, and helpful strong backs in the yard.

I used to love Jerry’s, until today. I’m disappointed that the management at Jerry’s allows the practice of jacking up prices on items to outrageous amounts and then puts them on a sale table, basically getting more than the item was worth in the first place. Today, Christmas items were on «sale» at Jerry’s for 75% off! Sounds good, right? I picked up a set of three simple tin nested baskets, the largest one about 9″, painted red. Cute. I would have thought $ 15 for the set at the MOST. Jerry’s price? $ 56.99! Seriously. So, you end up paying $ 14. Why not mark it at a fair price (that and all the other junk on that table) and put it on sale at 10%. It seems like Jerry’s is playing the customer for a fool.
Three stars because in a pinch, it’s nice to have Jerry’s on the block. But please, quit with the games.

THE worse website ever!

Great service, knowledgable employees, good prices plus price matching, veterans discount even on sale items. Easy, convenient lumber yard. Plus local, employee owned business. They will help you through any step of your project from beginning to end. Plus it’s outside of Eugene city limits so you can get a free bag to carry your stuff out in.

Strike One:
Ordered a safe back in August and paid in full. Jerry’s told me they would place the order from the manufacturer and call me in 3 weeks or so once it arrived. Fast forward to the middle of October. I called to check on the status of the safe and was told: «Oh yeah, we’ve had the safe in for a while now».
Slightly annoyed, I borrowed a pickup truck and made my way to their store. They brought me the dusty, damaged, floor model safe with duct tape residue and missing internal shelving. I refused delivery and asked to speak to a manager. She told me that she was sorry for the mix-​up, would investigate, and get back to me in a day.
I received a call back and was told that the safe was no longer available from the manufacturer so I could either get a refund, or wait «Until the holidays» when they «might» get some more safes in stock. Considering they had held on to my $ 600 for a month, I opted for the refund.
Strike Two:
Around the same time, we ordered a piece of cabinetry from a different department. I paid in full and was told the piece would be in around the first of October. After radio silence, I called on October 10^th and was informed that they «Forgot to order it», but would place the order as soon as possible and call me the second it arrived.
Strike Three:
After being promised a call back when the piece of cabinetry arrived, I thought it would be wise to give them a ring considering it was the first week of November with no word.
It turns out the piece of cabinetry has been in «For a few days» and low and behold, I never received a call. I’m headed to Jerry’s right now to pick up my order. I’m REALLY hoping I’m not going to be receiving the right item.
You’re out:
I used to be a huge fan of Jerry’s. Who wants to shop at a big box home improvement store when you have a local alternative? Unfortunately they’ve lost a long time customer with these experiences. Horrible communication, conflicting information, incorrect products, and a sloppy ordering process. I’d recommend staying FAR away from Jerry’s if you’re ordering cabinetry, granite, a safe, or anything else that Jerry’s doesn’t have in stock at the moment. If you DO shop with them, be sure to get delivery dates in writing and call frequently to ensure that they’ve indeed placed the order, it’s the right product, and it hasn’t been delivered and is sitting in a corner somewhere.

I have been shopping at Jerry’s for 15 years and am a female in my 40’s. I am constantly impressed with the almost immediate help I am offered, and yet am never talked down to. Always offered a smart review of products available, alternative ways to handle something, and where other similar products to do my job might be found in the store. Plus they’re local! Far superior to the corporate home building DIY stores. Incredible return policy — pretty much anytime, no matter what, bring it back if you need to.

Jerry’s is a locally owned Home Improvement Center in Eugene worth supporting. Several food carts out in front of the store greet you. The place is pretty vast so should be able to find what you are looking for.
This place earns it’s five starts w/​it’s spot on customer service. I had no less than 4 employees help me find what I was looking for. My home project was a bit complex, but eventually w/​the help of their employees found exactly what I was looking for.
The only caveat is that Jerry’s is located a bit out of town, but still worth the extra effort to get here for the selection, customer service, and unique shopping experience found at this local gem!

Local, but crappy. There’s no one around to help. Prices are eh. Treat their employees like crap and when I applied there they treated me like crap. Never shopping there again!

Jerry’s.. .wow. I rarely go here because I am able to fulfill the majority of my home-​ownerly needs at my beloved neighborhood True Value. But, damn, this place is great.
I went early on a weekend morning with my little daughter. I had a list of 4 very different (as in, located in disparate sections of this enormous-​ass store) items to get.
Without particularly asking, I was helped by no fewer than 5 employees, starting with the woman who gave me a special shopping cart for my little girl to ride in. Every single section had someone who was seemingly jumping to help me.
I was in and out of Jerry’s in 15 minutes. Left to my own devices, it easily could have taken me an hour to find the things I was looking for. Bottom line: Jerry’s is a seriously-​well run business.

Whenever it comes to home improvement, I go to Jerry’s whenever possible. They have excellent customer service and it’s great that they are a local company.

Best customer service and locally owned. They have everything you need for home improvement and garden projects. If you cant’d find something just ask!

Even if the staff wasn’t as helpful and knowledgable, I’d support Jerry’s as it’s a local business. Other Home Stores™ come with such low expectations from me, including assuring me they have the part I need over the phone, and when I get there, nada.
As stated in other reviews, the knowledge of the staff can be hit-​or-​miss. They have many bona-​fide experts in their department, but I also think they have some people that don’t know what they’re talking about to fill in the gaps.
Bottom line, awesome prices, awesome selection, awesome help if you get a bona-​fied expert in their field.

Some of the staff at Jerry’s are great and most are friendly– except for the woman who answers the phone for the lumber yard– what a pill… they are so inconsistent !!
— it depends who you talk to– some of them are not very knowledgeable .
AND they don’t even deliver — first time I ever went to an improvement center that doesn’t deliver… unbelievable!
I try to support local businesses but it really isn’t worth the drive to the boonies for this place.

There isn’t another Home Improvement business that can compare to the amazing service at Jerry’s. This place is awesome! They also provide a 10% discount to veterans when you show them your DD214.