John Webb Construction & Design

My partner and I had our kitchen remodeled and since I am the major cook in the family, want to write my own review. This kitchen works and is gorgeous. I finally have the kitchen I want, and for a reasonable price tag. John and his team delivered a fabulous product. Our previous kitchen was a design mess. It was dark, ergonomically crazy and not fun to cook in. I HATED it! We had some ideas about what we needed to fix, but John had the vision of what to do and was good explaining his ideas. They worked well with us to reduce costs too. We were able to assemble our own ikea cabinets saving a bit there. I would not recommend this unless you have done some Ikea assembly and are familiar with their methods.
We also did much of our own deconstruction of the old kitchen. We had previously put down hardwood floor, so we had to remove old cabinets, appliances and wall tiles. We did as much as we could, which was down to the wall. John and his crew came in and worked very efficiently. Ours was not a 5 day kitchen as they had to do more structural and more plumbing and move gas lines etc. We had a great new kitchen in 3 weeks. They were responsive quickly with a few little things we found to touch up after the construction. We are still very happy with our kitchen. What amazes me is that we had about 4 feet of counter space before and now have about 14 feet and the place does not look crowded. Our kitchen looks so much bigger than before. Design makes a difference. Creativity and innovation make a difference. I recommend working with these folks.

My partner and I are the «Very Happy Clients» who own the kitchen remodel in the picture. Our experience with John Webb Construction & Design was very positive, and we absolutely love-​love-​love our new kitchen. See their website for more — we’re the birch & yellow kitchen in the «before and after», last I looked. (the «before» was dark green & icky). We met them at the Lane County Home Show too, and liked their demo kitchen. Didn’t know exactly what we wanted to do, but knew we needed to fix the dated look and horrible layout (curli-​ques everywhere, 70’s country geese; about 2 square feet of counter space; tiny corner sink; etc) At the initial appointment, John came up with some great out-​of-​the-​box ideas on the spot for changing the layout — things that had never occurred to us or anybody else we’d talked to. A week or so later he had drawn up a prototype design on paper — not a true blueprint, but who expects a real blueprint w/​o signing a contract? — and we met with him for a couple hours to discuss details, materials, our budget, etc. He provided us plenty of information for a solid decision, before we finally signed the contract and paid our deposit. We were not disappointed in the bidding process, the remodel process, the final result, or the followup care. The workers always showed up promptly and were respectful of our time and space. The quality of their work was excellent; in fact they proactively fixed anything not to their own standards (or ours) as they went. Our new kitchen is far beyond our expectations, and since then they’ve continued to be responsive any time we’ve called with followup questions. John can be a bit gruff, but is really a nice guy and very down to earth. Regardless, we’re not paying him for his bedside manner. What we really care about is the design and quality of the work and they excelled at these. Leave «charming» to the marketing people, who will tell you whatever you want to hear, at the price you want, and then deliver something totally different and charge far more. Believe me, we’ve had that experience before. It did not happen with John Webb.
Re the previous reviewer’s comments, I don’t think it’s fair to review a company without having actually hired them to do the work. Some of her complaints about the bidding process sound like standard business practice, and overall our experience was totally different from hers. For one thing, we’d never have expected a real blueprint for free, before actually signing a contract. They did give us a graphic design prototype on paper though, long before signing any contract, so I’m not sure what happened in her case. And please note, the kitchens they currently specialize (and their home show model) are from IKEA — about as far from «fancy» as you can get. We went with John Webb because a) he had great, creative design ideas, and b) BECAUSE they used IKEA components, which we know to be very inexpensive yet good quality. I’ll say it a hundred times, we are extremely satisfied with the results.

I met John Webb at the Eugene Home Show in March and liked the designs they had set up, so I made an appointment for an estimate and design consultation for our upcoming kitchen remodel. I already have some basic ideas about what we will do to our kitchen, but I was really looking forward to getting input from a designer about the specifics.
After our appointment, John said he would email me a design blueprint of sorts along with a cost estimate by the following week. The following week came and went, along with three more weeks, and finally I received an email from John’s much-​more-​friendly associate, Scott, who apologized for taking so long and included a short, one-​paragraph explanation of what could be done with our kitchen. No blueprint was provided as promised, and the paragraph about our kitchen design was so vague and elementary that it looked as though John’s associate had taken it upon himself to write it since John simply did not have time for our project.
I was offended and embarrassed to think that John Webb would honestly believe this was appropriate. It took almost a month for us to receive a short paragraph about our kitchen design? I could have written that design (without the slew of spelling and grammatical errors) in about three minutes.
Also offensive is the thought that I would even CONSIDER working with John Webb after this laughable «design» was put forth for our review. If it takes him (i.e. his associate) that long to write a paragraph and email it to me, how can I be sure that he would ever actually complete our kitchen remodel? I felt like we were too lowly and uncool for John Webb, so much so that he didn’t even bother to take the time to think about our design at all. VERY disappointing and unprofessional.
I don’t like to jump to conclusions, but it seems very clear to me and my partner that John Webb simply didn’t want to work on our project. Maybe he thought we were too low-​brow for his fancy designs? Or maybe he just thinks we don’t have money to spend on a kitchen remodel. His loss.
Stay far away from John Webb and his company unless you really love the thrill of disappointment.
EDIT: Sanford T. is right — I never got to see the design. I was informed that I wouldn’t be able to even glance at the design without signing a $ 30,000 contract. Sorry, but that’s ridiculous. The «design» that was emailed to me did not provide ANY information or details that would give me a clear picture of what was intended. It was clear that Scott wrote up a paragraph and sent it to me because John was too busy to sit down and write a real proposal. No time to flesh out a $ 30,000 kitchen remodel for an eager client? Sorry, but I think it’s fair to say that that is unacceptable.
I didn’t cancel an appointment with John, as Sanford so adamantly states… John never bothered to make an appointment with me after I asked for more details about the design itself.
Luckily, I’ve found that not all designers are this pretentious or awful with customer service (the fact that John’s partner would refer to an unhappy customer as a «bad apple» should be evidence enough of their desire to promote their business positively). Look around, Eugene, there are plenty of choices!