Ray’s Towing

The bolts on my drive line fell out and left me stranded outside of Eugene 3PM on Saturday. I was headed to see my sick dad and didn’t think I would make it after the AAA recommended shops were all closed. Vic (the most positive tow truck driver I’ve ever met) put in a call to his good friend. One of the best mechanics I’ve ever met. I was back on the road in 30 min. Here’s to wishing every business in America had someone like Vic working for them.

Quite a day we had on the river. We left one car at Marshall Island take out on the Willamette south of Junction City and drove the other car to the put in at Armitage. On route on the river we hit a snag about a mile from our destination. Luckily, no one drowned though it was close. After the boat dumped us out in front of the snag, (a large tree sitting in the water), I managed to get clear of the snag and swim down stream. Ruby though was swept under the log. I was freaked, not yet seeing her but then I looked again and saw her clinging to the down-​river side of the log and knew she was safe for the time being. When I was in the water I noticed that the current had dis-​robed me of my swim trunks, and the only key I had for
the other car. So here we were 25 yards apart and when I yelled to her that I had lost my shorts she exclaimed in spite of her precarious position, «That was our only key»!
So clothed only in a tee shirt and un-​shod I
scrambled up the bank and laboriously
made my way through the blackberry brambles to where Ruby was now safe on top of the downed tree. I was all for freeing the inflatable canoe and jumping in after it but Ruby demurred and so we waited for the sheriff. I know that this back story is a bit
long but I just wanted to clue you in to our state of mind which in spite of, or maybe because of our close call, we were well aware of our good luck and feeling almost euphoric. We called AAA and we were told it was about two hours before we could expect the tow truck. As it turned out the wait was just 30 minutes until Vic showed up. He was extremely friendly and jovial which suited our state of mind perfectly. I think his good mood could have been from the successful assistance that he was able to provide for the couple who were on their way to a funeral described in the review above. After unsuccessfully trying to find a locksmith that was open, he towed our car to our house and into our very narrow driveway in an impressive display of competence. Many thanks to Vic and also to AAA for making what could have been a difficult situation easy and downright agreeable.

Your flatbed driver almost took me out on my bicycle tonight. I was leaving work aroung 11:20pm biking on the right side of the road, with a headlight and a tail light on. This dude comes barreling down Madison towards me, on MY SIDE of the road; I almost ditched onto the sidewalk over the curb but at the last minute he gave me a tiny bit of space. I could have reached and touched the truck. Incredibly disrespectful and dangerous behavior. Thanks Ray’s, if i need a tow, I will be calling a competing business.

I love being stuck in snow for hours then to have the towman «Eddie» hang up on me and not listen to me trying to tell him where my location is so that they knew I tried to move it after all, then got stuck indefinitely across the street. I tried not to be a bother to the guys, therefore tried to do it my little ol self. :(well…that didn’t work.
Anyways, Eddie is the boss. Here’s how I feel… if you are a business owner, you treat your customer, each and every last one of them with respect. It is not always fun, sometimes you want to shoot yourself and then throw your phone at a brick wall and then scream in a pillow for ten minutes… but…you chose to have a company that requires customer service. Deal with it. Your business will only grow from it.
So…If you hang up on a customer, let alone a pissed off stressed out lady who has been stuck in knee high slush dirty snow in a city she doesn’t know, with sopping wet shoes and socks, a car full of luggage, tires that cost a freakin arm and a leg that did NOTHING to get me out of this stupid situation… well least you can do is hear her out and tow her car to the hotel caddy corner literally 50 feet across the street. Please?!? No… I guess not. I ended up leaving it in the parking lot overnight, in shady parts of town, hence why The tow, and then a lovely perfect stranger and his sweet wife drove me and all my luggage to the hotel. I love nice people!!! :D

I’ve been getting in trouble with my older car over the past 2 years. Thank fully i’ve had the good sense of keeping my AAA. For some reason everytime in got in trouble they sent Rays towing.
The first time i got in trouble, i left my keys in the car with it running as i returned a video to the machine outside the convinience store. They were there in 10 minutes and opened the car in less than a minute. Did i mention how it was only 35 degrees out side? I was saved.
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Months later i kept having a stalling issue with my car. I thought i could figure out this problem and like any non-​mechanically inclined person i failed. I must have spent about 300 dollars on my car because i was in denial about my lack of car understanding. I broke dow and called AAA, once again they sent a Rays truck. The driver took a few minutes to calm me down and listen to me vent. He never once made me feel incompetent. We got my car towed to a my mechanic and i was taxied back home. :-) I was saved again.…
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Almost a year after i got laid off by a greedy corporation i had the misfortune to stall in front of their office. I just wanted to die. Then i remembered to check the milage counter. You see im too poor to keep up with repairs and my gas tank gauge stopped working months before. I had run out of gas. This time i knew who to call and Rays Towing showed up to save me. They took my AAA information, checked my card and id. I could not get out of there quickly enough. Did i mention how clean those trucks look ???
Thanks Ray’s Towing, your the best i know.. ..

1 star for the time I called Ray’s for an emergency roadside battery replacement, and they sent a mechanic who spent two days attempting to replace my car battery before literally breaking my car.
Why 2 days, you ask? Shouldn’t a simple process like battery replacement take all of 20 minutes? Here’s the long & painful story: The accused «mechanic» refused to replace my battery the first evening he came by, for a whole litany of reasons– It was raining. It was dark. He didn’t bring any lights/​proper equipment to remove the battery (Wha?) He needed to run diagnostics on my car, which would require the car to be warmed up and running for 15 or so minutes beforehand. He didn’t want to wait for that to happen.
After he bluntly refused to service my car in any way, I went inside, grabbed my significant other, and asked him to come out & just generally make his presence known. And lo and behold! Suddenly, it might just be possible to get the battery replaced! Of course, warning signals should’ve gone off in my head by this point, but as I wanted to be at work first thing in the morning with a new car battery, I watched as he fumbled around my engine, broke a connector… and decided to call it a night.
The next day, (much to my dismay) the same mechanic shows up, and the first thing he says to me is: «I spent the morning reading up on how to replace car batteries so I think this should work.»
Oh, goodie!
30 minutes later, he’s put the battery in the wrong way (despite my protests «I’m positive you’re putting it in backwards.» «No no, I know this is right. Your battery was put in the wrong way before.») and blown a fuse, and my car will no longer start. At all.
So now I have to leave work early to get my car towed to an auto repair shop, and as the mechanic prepares to drive away, he says «It’s not my fault. Your car was already broken.»
…
Anyway. 5 stars for the next guy from Ray’s Towing who then came and towed my car away. He was really awesome & empathetic & efficient.

I had the misfortune to have my car break down over the weekend and AAA sent our Ron from Ray’s towing.
Ron couldn’t have been more professional and sympathetic to my problem… If I ever have a problem again Ray’s will be the first place I call!