The Cleanery

I have to say good job Cleanery!!! I really appreciate the personal care and attention toward my recent call on my comforter.
It’s the season to bring out my thick and fluffy comforter. Well for some reason my comforter fluffy was pushed to one side. I called the Cleanery spoke to the manager who said just bring it down and we’ll take care of it.
Brought it down and found out the sewing that held the fluffy in place had all came apart. Manager mentioned the sewing will come apart after couple of washes but don’t worry we’ll take care of this and she apologized for the issue.
Pretty happy again with The Cleanery! Thank you for caring!!!

Terrible service, Terrible. Their prices are not competitive. Returned my dress shirts with no collar stays in it. They were rude about it when I asked so I just left. Maybe I just got spoiled living in a city that had a lot of dry cleaning options. I won’t be back.

DONT DO IT !!!
Took one of my silk Tommy Bahama Camp shirts here with a couple small spots, it came back with what looked like many large grease stains. Sent it back and it came back looking the same way. I took it to another professional dry cleaner down the street and was told that the cleanery had either used the wrong product or too much of what they were using. At any rate I was told By two different employees who were both very nice I might add that a manager or owner would call me, never happened. The owner of this place is a coward and knows nothing about customer service and hangs his employees out to dry rather than actually speaking to unhappy customers. This was a new shirt worn 3 times after having purchased for $ 120.00. The solution was to comp me approx. $ 20 of service which fell well short of my purchase price. Never, Never, Never again will I spend one more dollar here and strongly recommend nobody else do so either!

Oh. My. God. This was the WORST experience I’ve ever had with a dry-​cleaner. Not only did it take 2 weeks for my simple jacket and blazer to be cleaned, but it was a terrible job.
Short version:
–4 visits, and 2 weeks to get my things back
–Never called when they promised 3 times
–Blazer came back with stains and holes
–Snarky teenage girl who wanders around behind the desk
If you value your items, wallet and time, do not go here.
Long version:
Honestly, the blazer doesn’t even look like it’s been cleaned, and they charged me $ 30 for the two items. After dropping the two items off, I was told that they’d be done the next day.
So I arrived the next evening, thinking the extra few hours would ensure that they could keep their promise. Nope. After 15 minutes of the girl looking around for my items, she came back and said they weren’t ready yet. They promised to call as soon as it’s in. Ok. Fair enough, 1 day seemed optimistic.
So I came back 2 days later. Once again, she couldn’t locate my items, and after watching her search through racks, I pointed to the one in front of her (she’d check it 3 times already) and there was one of my items. She brought that to the front, and told me it’d be $ 30. I informed her that I had a second blazer. After searching for another 5 minutes, she made a call to someone else, and searched for 10 minutes while on the phone.
Here I am, standing around for 20 minutes. Wen she finally returns and hang up, she tells me it’s not done yet. Seriously? Seriously. Then she has the nerve to tell me I need to pay upfront because I can’t leave with one item without paying the full amount for both. Even though days have gone by and I’ve yet to see it. So fine, I pay half, and she promises they will call me as soon as my blazer is in. (At this point it’s been 1 week, and let me tell you– it was not it bad shape when I gave it to them.)
So I leave with the promise that they’ll call. 5 days later… nothing. So I stop by again, for the 4^th time.
Finally my blazer is there. There girl takes the blazer and places it on a rack in the darkest part of the store front and pulls me over to the cash register. She tells me it’ll be $ 30.
Are you kidding? I tell her I already had to pay half upfront for it, and it should be $ 15. So I pay $ 15. At this point, I just want out of there. I get the blazer home and it is covered in stains. Stains that were NOT there before. Not to mention the needle holes all over the arm. They ruined the blazer.
WHAT A NIGHTMARE. If you value your items, wallet and time, do not go here.

Absolutely unacceptable. Picked up my tuxedo jacket on Monday after dropping it off Friday. Fresh from the cleaners, it was covered in hair and fuzz. I honestly cannot tell if it was cleaned at all. It seems like I paid $ 9 to have my jacket hang on a rack over the weekend. I will not be returning to this cleaner at all.

I took my Dress Blues here for the first time last week. I was nervous as this was my first time dropping clothes off with a dry cleaner. I was surprised to hear that my order would be ready the next day by 5, and it was a whole lot cheaper than I anticipated!
My uniform looked great! I will definitely be back next time I need anything dry cleaned!
Thank you!

We take laundry and dry cleaning here all the time. I’ve had a couple of instances where they haven’t gotten the entire stain/​the dirt out… but they warned me first that it might happen. I have had one time where something came back with a minor amount of damage. They fixed it cheerfully and immediately.
They have FABULOUS turn-​around time as a rule, but today I called them at 2pm to ask for a special favor — without mentioning that I’m a regular customer. We had forgotten to take some things in that we =need= before tomorrow at 5pm (they would normally have had what we brought in at that time ready at/​after 5pm tomorrow). The woman I spoke with, Amanda, was great — she told me just to let them know when we brought our things in… they’d have it ready by 3pm no troubles!
These folks really are great… :)