Vivint Smart Home

UPDATE: 03/​06/​2014 — If anyone reads these reviews, and you really should, I’m making this final update to finish the review. — I sent a registered letter with my demands. Several months later I received a notice that I was free and clear I didn’t owe anything. Oh really? So all the calls, and by the way were up to every day calls (whatever you do don’t give them your cell number) in the final week before receiving the letter.
So fight these pri_​ks or better still, don’t go with Vivint, Inc. in the first place.
Vivint Inc
And so it continues with Vivint and I’m sure everyone wants to know what
comes next… a Joyce Black called saying we had a problem with our
account and to call (again). When I returned the call Joyce Black could not
be found and another agent said we owed 98 dollars on our account. I was
then transfered to billing and cancellation. I re explained that we had
given them no less than 3 phone calls within a 3 month period before our 5
yr contract was to be completed (starting to feel like a jail sentence) and
several months before end date a REQUIRED confirmation letter. I was told
they didn’t receive the letter till a month later! So, many minutes later of
details, the agent said all was good, no problem on account but now asked
that my wife also contact them (again) on cancellation. Agent then went on
to try and sell me a wi-​fi alarm system ! Flash forward 2 days and get
another call from Joyce Black and to call back. I had my wife field this
return call. When she did, and asked for Joyce Black, she was told Joyce
wasn’t there or some excuse (it had been only 5 minutes since their call —
beginning to think this person doesn’t exist) — and then the agent on phone,
Cory, started in on the 98 bucks over due on our account. My wife explained
that this was already handled on the first phone call to agent Rose. Back to
the 98 dollar account… — and my wife said for agent Cory to note that
she was calling to once again confirm cancellation. Agent said my wife would
have to call back during the hours that Joyce Black worked, mountain time.
We verified the date on our letter sent and looked over our phone calls to
verify the calls made previously to cancel our account on the anniversary of
our 5 year contract.
So today I contacted my lawyer. He indicated that records of calls made from
us and the confirmation letter, even if they didn’t get it till later, was
sufficient enough notice on our part for the cancellation. Lawyer also
questioned why a confirmation letter was even necessary since when we called
we had to tell then our personal information and the secret pass to our
alarm account.
Just to catch everyone up here — Vivint continued their attempt to collect
after the 5 yr contract was completed, final payment made, and multiple
heads-​up phone cancellation calls and a submitted confirmation cancellation
letter. They then load up with processing fees and late fees on top of a
monthly charge.
This is actually what they do to other customers — see my other Unilocal blog.
And just remember, if they keep charging after your contract final date and
you have contacted them to cancel, you will most likely spend months trying
to get your money back if ever.