Cliff Cottage Inn

We had a fantastic experience staying here for our anniversary! It is owned by a wonderful and fascinating couple who will go above and beyond to insure you have a pleasant stay. We booked last minute, only a couple of hours before our arrival and I asked if it was too late to order an anniversary cake and somehow they made it happen! The breakfast was very tasty. We enjoy staying in B&B’s when we can and this one was very comfortable, clean, and it was in the absolute perfect location if you want to enjoy the downtown area! Sandra is also very knowledgeable about the local scene and loves to make suggestions on places to go and things to see. We stayed in the Collette room and I read another review about the thermostat is shared with another room, which it is, but the temperature was very comfortable for us our entire stay.

Great hospitality. Quaint and private with the outdoor shower being a great hit. Easy access to town and great recommendations on local events and activities from host. Will return.

The Cliff Cottage Inn is the reason so many people are reluctant to stay at a B&B. What was supposed to be a relaxing weekend in one of our favorite small towns has turned into a complete nightmare that has unfortunately made me not want to return to the city at all.
We typically stay at another B&B during our trips to ES, but we made an exception when that one closed down. Right away, when entering our room, we were both underwhelmed and couldn’t understand what warranted the higher-​than-​average cost. The carpet was very worn, with a lot of stains on it. There was a rather large stain on the quilt, indicating it hadn’t been washed. There were also dirty glasses for the coffee, and cracked tiles near the Jacuzzi. Another thing: if you stay in the Collette room, you will share temperature control with the suite across the hall. Probably not a big deal in the fall or spring, but when the temperature is hovering around 90 degrees, it would be nice not to have to deal with a temperature war with the people across the hall. They kept turning the A/​C off so it was 81 in the room. Gross.
We had luckily brought some red wine with us for the weekend, but the owner had rules posted all around the room, one being that red wine was not permitted in the suite. Fine, we said, we’ll drink it on the porch.
We enjoyed the rest of our weekend in ES despite the below-​average accommodations, and went on our way home. That’s when the drama started.
Sandra (the owner) sent us a horribly rude and severely unprofessional email, indicating that she was charging our credit card for a ridiculous amount of money due to stained linens. The rudeness and complete vagueness on the stains made us feel very weird about the whole thing, so we emailed back asking for more details. She sent an even more rude email back saying that her housekeeping team spent nearly 4 hours cleaning the stains that covered two bathrobes. The only thing we could think was that my pink swimming suit left some mild dye stains on the bathrobe that could easily be washed out. But no, she says the stains are red, not pink. She said she investigated the room and discovered a red wine bottle, and she accused us of spilling wine all over the robes. She said she was appalled at us, and has never had such damage done to her room in 33 years. She also said the bit of sand left in the bathtub was «not appreciated.» We did not realize we would be performing as our own housekeepers when paying nearly $ 500 for a 2-​night stay. We are not really sure how to respond to, quite frankly, crazy accusations. We asked for proof to supplement the credit card charge she put through, and never heard back from her. We are going through our credit card to get the charge removed.
She verbally harassed us through email, even after we explained to her that the linens were completely fine when we left, and we think we would have noticed if they were both 100% covered in a red stain. Sandra is obviously not cut out for working in hospitality, as demonstrated by her complete lack of decorum. She continues to write (rather unprofessionally) about the «terrible guests» she had stay with her this weekend on the inn’s social media pages. We’re still shocked at the utter tackiness and lack of customer service skills.

Just returned back to home from a 5 night stay at the Cliff Cottage B&B. We needed some downtime and made an excellent choice in picking this location. Upon arrival to our room, we discovered some yummy cookies and for later, a chilled bottle of wine. Our room was very cozy and quaintly decorated. The bed was extremely comfortable, the whirlpool tub was a hit and the location was within walking distance to restaurants & shopping. Our room came equipped with a full size coffee maker, custom blend coffee and REAL half and half in the refrigerator. We had our breakfast served each morning on the front porch and enjoyed the morning. The innkeeper is a wonderful hostess and an excellent chef.