My AC died the weekend before Independence Day. They were nice enough to give me a rough bid over the phone(most other places insisted I take off work and wait for them to come do an estimate), which was very close to what the cost ended up being. They got my new AC installed the day after I called — and on a Saturday, no less. Furthermore, when I called back because I was having trouble with all the serial numbers I needed to register the warranty, they offered to do the warranty paperwork for me. Highly recommend!