Enterprise Rent-A-Car

I’m soooo dissatisfied that I reserved my rental car 1 week ahead and today I show up and they said there was no car for me at all. I have an important appointment to get too tomorrow morning and now I have to reschedule cause I have NO car. My husband use to work for enterprise for 5 years and to think this is the kind of service we get. I’m soo angry and dissatisfied with everything. You guys need to get better management and better worker. this is just bullshit!

I always get stellar service from Enterprise Rent-​A-​Car, from their complimentary pick-​up service to drop-​off service, to rentals, and to really fun cars to drive. This week I rented from Aaron Maxwell at the eureka office, and he was especially helpful, kind, and accommodating. When I need a rental car, I always choose Enterprise!

Great service! I needed a rental last minute since mine broke down unexpectedly and enterprise really helped out; I tried to shop around but in the end enterprise had the best deal – service was top notch!

Great service! I’ve rented from enterprise multiple time. Yes, there have been hiccups here and there but you can expect everything to work out perfectly every time: accidents happen; people extend, or just keep rentals sometimes, but there service is always top notch!

Horrible. I returned my car. Had rented from a different city. And they said everything was taken care of. Get a phone call from the location I rented seeing where their car was. I stated that I already turned it in to eureka and she had me on hold for a good 10 min. She later got back on the phone saying that this branch never told them my car was already returned and they were going to be billing my card again for another day. Really do your job and let the other enterprise office know that my car has been returned that is YOUR JOB not mine!!!

I love renting from here. The prices are cheap cheap cheap! I rented from this office and will definitely be back! Great service and very friendly. I was in an accident and my insurance was suppose to se up a reservation but they forgot to do so. After making a call to Enterprise they took care of everything: set up the reservation with the insurance company and called me for a pick up awesome! Thanks Enterprise, I was in need!

Have rented from Enterprise at this location for years. I have always been pleased with the customer service and attitude of the employees. I rent fairly often, on the few occasion that there has been an issue it was resolved to my satisfaction.
I will recommend Enterprise in particularly the Eureka office to my friends.

Worst customer service ever!!! Last time we rented a car we were 30 minutes late and they still charged us for another day and was really rude about it, this time we made reservations only to be told when we got there that they had to give all the cars to walk ins!!! What’s the point of a reservation? Next time we are using hertz for sure…

Emergency situation where we needed quick responses from the Shop that AAA recommeded, and from a car rental agency that the shop recommended, which luckily was Enterprise… at 4 in the afternoon on a busy Friday, I made one phone call, and got a car
delivered to the shop where we were stuck and a promise that whatever we needed to do
regarding keeping the car, driving it 260 miles home and then coming back in a week, and
getting the car picked up back at the shop without us having to pack all of our stuff around was a blessing… Andy the manager was excellent in handling things as were the other employees who I came in contact with during a very trying week…
Got a great Toyota Camry, and a lot of genuine concern for our plight…
thanks again, Enterprise, Eureka !!!

I was pleased with our first experience. We needed a car for a relatively long trip as my truck had some issues. I was worried about the cost, though. We had to leave on Sunday and they were closed Sunday, plus, when we’d be returning on Monday it would be after they were closed. I figured that meant Tuesday which meant four days instead of the two days we actually needed.
The friendly girl on the other end of the phone told me it would only be three days if I picked it up around 2pm on Saturday and had it back before 2pm Tuesday. Saved us one day, anyway. They rent on a 24 hour schedule, rather than by days, it seems.
Don’t expect them to provide the car you may have asked for as they can only rent out what they have available. I expected that. When we went to pick up our car they gave us a slightly larger car than I’d asked for but charged us as if we rented the lower priced one. Fair enough.
We were out of their lot with the car in fifteen minutes or less. When we came back I’d topped off the gas beforehand. The gal came out, did a very brief inspection including checking the mileage and gas level, gave me a receipt and that was it.
They charged a $ 200 security deposit on my credit card before we left. Once the car was back and found to be in good enough shape, they removed that charge and only charged me the price for the rental and an insurance rider I elected to pay. I was satisfied and will use them again.
Just be sure and make a reservation if possible. There were a couple guys in their office when we went in to pick up our car that seemed to have just walked in. They could only stand there and wait to see what cars might be available. Those with reservations go to the front of the line.

I called them to ask if they would have any cars available that day since I had broken down about 185 miles from my destination. They said they were not sure and could they call me back. No return call. Pretty frustrating when you are trying to figure out what to do. Also, «We Pick You Up» has fine print… but I guess that shouldn’t be too surprising. (I understand completely needing to put a distance on it, but cutting it off at 4pm is less cool.)

Friendly service… they picked me up at the autobody shop and gave me a zippy little covertable mustang to drive while my car was in the shop. I did have quite a long wait for a ride back to the autobody shop after I dropped the car off… and that driver. while friendly. blasted the heat in the car the whole time… All in all. pleased with the experience and would use them again.

Friendly staff, pick you up, clean cars, good deal… what else could you ask for?

Not very nice. Instead of explaining anything they basically busted my reservation. So I walked across the street… Hertz was very nice.

I have rented from enterprise and always have a great experience. They may not always have the car I want but they are pretty good at working with me. The staff is friendly and the manager is hands on. My best experience was when I needed to take my car in to get fixed and they picked me up from the repair shop and got me set with a rental. They have a good selection of cars so you can feel cool and safe.

My boyfriend and I were going to go to a concert at Medford so I convinced him to rent a car from Enterprise. My family and I have always rented from them in So Cal so I thought why not? It was a company where I have always been satisfied and at a great price. I booked online about 3 weeks in advance and on the day we went to pick up a car they didn’t have it! Also they wanted us to take a pick up car and charge us full price! When I called to explain that we had reserve it 3 weeks beforehand and that we did not want a pick up, the worker was very rude and insulted me and treated me like I was an idiot and ignorant because I was female!!! He didn’t give me his name and when we went to the place, they just had a compact pull in. Fortunately we had a female worker and she treated up much better and for the worker, he was lucky the manager was not there! Worst treatment I have ever received and will never go back and not recommend it!!!