American Vintage Home

I have had great experiences with American Vintage. Great workmanship and straightforward prices. They really helped us recently when our furnace broke at night in the middle of winter they were out and had it fixed and running before 8am the next morning.

Bob M was great, professional good sense of humor and went the extra mile.

Anthony did a great job! Just needed a cleaning and he took his time and was very thorough. Another job well done.

No showed (and didn’t bother to call) for our scheduled appointment. Promised to send someone over the next morning between 8 – 10 and no showed again. When my husband called to see where they were, Tony (who I guess is in charge? the call service always transferred us to him) asked if he wanted to make an appointment. I had an appointment scheduled two weeks in advance and I took an unpaid day off of work to be there for it. A huge waste of my time and, of course, I still have the problem with my boiler. What a huge disappointment.

I’ve only owned my home for 4 years, and my experience with my OLD Space Pak and furnace has been complicated. I’m very thankful to the staff at American Vintage Home for having a helpful and knowledgable staff, that understands that not everyone on the north shore is capable of dropping big bucks whenever something goes slightly wrong. Their team typically tells us to replace something, and when I tell them that «now is not the time» they sigh, smile, and work their magic to get my units working again. No pressure.
We have a regular maintenance contract with AVH — which I highly recommend. Everyone that has come to our home has been great. Today, Bob was super helpful and friendly, and conducted a thorough maintenance of our furnace and humidifier. He also took the time to bleed my radiator pipes, and provide counsel on things we might have to consider in the next 2 – 3 years.
He also reviewed a $ 10k estimate from another vendor on our chimney and furnace flue. He was very clear on what he could and could not advise on — given his expertise, but politely advised on what items were actually safety items, versus inflated «needs» from the other technician. Without trying to sell us on anything, he encouraged us to set up an appointment with AVH plumbing technicians for other questions and concerns we had about our home.
I highly recommend this team overall.
The scheduling «windows» aren’t always followed, but given the quality of service, I can be flexible on this.

Steve came out because my Furnace wasn’t turning on. He diagnosed the problem and came up with a fix, and also had very helpful suggestions, and gave me a few different options.
Scheduling my appointment was easy, they came quickly, and didn’t charge any extra fees. I am a happy customer.

My friend installed AC by American Vintage Home years ago and was happy with the result. So I was pleased to see that they are still in business. Marek came out for an estimate to install central AC in a relatively large but older house. One thing that stood out is the detail he gave upon his first visit and he treated me with respect. The work started some time later. We ran into some issues with sizing of the boxes, and also at times, we asked to redo some small parts of the work differently. I admit that it wasn’t as easy as I thought, but every time we called Marek, he was always very reassuring and always came up with better alternatives. Most importantly, in this process, he is always clear that we are the customers and it is their job to help us find solutions. The system took longer to finish but AVH treated it just the same, and made every effort to finish the job well. Perhaps at the end of the day, another company can install the same system in some fashion and will work just fine. But finding a company that is willing to work with customer to resolve all the concerns and did so in such reassuring manner, probably not. I hope to keep using AVH for more heating and cooling needs in the future.

We called them to come out to look at or radiant heat in the basement. We were quoted $ 59 to diagnose and get an estimate. The guy came and literally spent 10 minutes looking at the system called someone to consult regarding the problem and then went to prepare an estimate. He came back with the estimate and wanted to charge me $ 160 for the service call. I was shocked. When I asked about the $ 59 he told me that it requires additional diagnostics??? Seriously! I’m not sure what the deal was. He knocked the price down to $ 110 for the «10 min» of his time. After he left I looked up the price of the part and it was $ 65. The estimate was for $ 425 + the service call. We will not be using them mostly due to what I feel was a bait and switch or possibly taking advantage of female homeowners with jacking up the service call fee. Very disappointing.

Walter L. was courteous and accommodating. I have used AVH for several years to maintain the boiler and water heater. I would recommend them to a anyone. Great company!

We purchased a 1927 vintage home in Evanston and we hired American Vintage Home to install a Space Pak air conditioning system in June 2015. We also hired AVH to install a new boiler in October 2015. For both efforts we were very pleased with their work and professionalism. They may not be the cheapest vendor but their quality and dependability are first rate and well worth the price.

Bob M came today to do the annual boiler check up before winter. He is terrific.
After spending much time examining the boiler (10 years old), he had written up a sheet containing 3 options for what needed doing… all, some, mandatory now. It was very helpful as he explained what and why things needed to be done, showed me the parts, etc.
As always, a great experience… and the 15% discount on parts as club members helped too.

Bob M was great-​very professional, he came the same day we had issues, and he quickly resolved our problem. At time of payment, he recommended signing up for the loyalty visit, which was a savings compared to the service appointment charge we would have had.

Sean has been terrific, knowledgeable, patient… as always. A pleasure to work with.

Extremely pleased with American Vintage Home. Walter was very professional, knowledgeable and thorough. I am sorry I haven’t been using this company for years. Fantastic in every way-​skilled, prompt, affordable.

We love our new SpacePak air conditioner. At first I felt like I was being passed around as the intake person passed me along to the sales engineer who passed me to the installation engineer, but when the installation engineer got there I was immediately put at ease — he knew what he was doing and knew how to explain it. We are very pleased with the function and appearance of the work. Only downsides: a bit of chipped tile and poorly patched plaster from the installation.

Great professionalism and service. The quote I got for a space pack install on our 2.5 story victorian was on par with other bids, but we went with AVH because of their clear breadth of knowledge and professionalism.
Scheduling was prompt and communication was excellent throughout the process. Execution went smoothly, despite running into some headaches once we started poking through walls, and they worked to accommodate all of our requests related to the installation (alternate placement of lines, etc). They cleaned up daily and finished a day early– minimal disruption of our normal lives, given the scope of work.
Highly recommended.

Our hot water heater decided to stop working over the weekend. American Vintage Home was the first place to respond to our requests for help. They gave us a 4 hour window and arrived in the first half. Our technician, Ronnie, was polite and pleasant, tried to save us dollars, and completed the repair (turned out we needed a new pilot assembly) faster than expected. I’d highly recommend them and intend to use them again in the future, both for home and my business.

Had a great experience with Scott Toomey when I called AVH to come evaluate the air conditioning in my home and propose how to move more air to 2^nd floor of 100+ yo home. While doing the evaluation he discovered my hot water heater was leaking. Quite good to figure that out before it spills 40 gallons of water! He was very helpful in arranging a solution for the poorly located old water heater was located (too close to furnace and not safe). The plumber that came to install the new hot water heater was professional and very knowledgeable. Great experience in dealing with everyone at AVH.

We have had American Vintage Home out to consult/​repair on our a/​c unit as well as our water heater.
They have been prompt, knowledgeable, and friendly. What most impressed me with their service is their commitment to the work they have already done. After a repair on our water heater, it worked for 24 hours and then had a slight glitch.
With one call a service guy named Walter came out in March and fixed our water heater within minutes. We were not charged for his time because it was covered under the prior visit. We were only charged for the part.
Walter was super friendly and knowledgeable. I now refer American Vintage Home to all of my friends and family.

We’ve been very pleased with the work that American Vintage Home has done for us both plumbing and heating/​cooling. Specifically, Sean our plumber has been great to work with in replacing our sump pumps and water heater. He’s explained issues appropriately and kept us informed on the status of our jobs.
I recommend you use them for your heating and plumbing needs