AVIS

Despite the AVIS title for this Unilocal page, I’ve used the Budget car rental services at this location. I don’t think it actually makes a difference.
There’s 3 regular staff members at this location, and though they vary in friendliness, they’re all professional, courteous, and get you on your way promptly. The cars I’ve booked have always been available, and they were clean and worked without any problems. This location also allows car returns outside of their business hours (there’s a dropbox for the keys).

If I could give zero stars, I would. My partners and I have made two reservations there and BOTH times they have been out of cars. As in, the reservation meant nothing to them. Once they sent us to Skokie and the other time they sent my boyfriend to O’hare. Not cool, Avis. Not cool at all.

My Mom has rented several cars from here, but we have decided it’s time to explore other car rental options.
On several occasions, we have received a dirty car, and was not given the car we had reserved several weeks in advance. Last month, I requested a seven passenger van 2 weeks in advance in order to guarantee availability. The day of our trip, not only was a seven passenger vehicle unavailable, but we had to drive 30 miles to another Avis to receive the car we needed to accommodate our group.
The representative we dealt with was not helpful and not very concerned.

I’ve rented and/​or dropped off a car here a few times now, and when there aren’t any other customers already being helped or in line ahead of you, they’re fine. Friendly enough, get their stuff done. But if there’s anyone ahead of you, expect to wait 15 minutes for them to finish up, especially on days where it’s just one person working… they have to leave the building, go to the parking garage around the corner, get the car and pull it around. It’s just too much for one person to do, but of course I’m sure they’re completely dead for the whole middle of the day so additional staffing wouldn’t make sense.
Unless you have a lot of time on your hands, go with the Enterprise on Maple or the Hertz on Green Bay — at least their cars are on-​site.