Central Rug & Floors

Used them 5 years ago with great results. This time it was a disappointing disaster. We spent $ 22,000 on carpet. One carpet alone was $ 86 a SQFT. We talked to them about how the pattern should be placed in the room even had a picture. They put it in the wrong way and when we pointed that out they said «well you should have been watching the workers». Next they installed a stair runner out of the same carpet the installer broke a piece of artwork and decided instead of telling us to glue it back together. We only found out after it crashed to the floor that night and due to the glue used the piece is unfix able. Now the runner on the staircase is FALLING off. We had another company come out to look and they were taken back on how it was cut piece by piece and glued/​tacked on we were told by the installer it was because the staircase was curved and the pattern but our other house had a staircase the same and a pattern carpet. The carpet is less the 2 months old and falling off. Our salesman is gone and we have yet to hear back from someone as to when they will fix it. $ 22,000 is a lot to spend on carpet we got a $ 1500.00 discount but really now with this last mishap we just know this isn’t going to end well. No one at these prices should be having the issues were having.

The worst customer service ever!!! I was promised an order within two weeks, then it was postponed to 4 weeks and then it was postponed to 6 weeks!!! Are you kidding me? To top it off, they would not accommodate me or make it right by offering any type of discount what so ever! Get real!

I’m done trying…
I’ve tried for the past 2-​weeks to give Central Rug & Flooring a simple 30-​minute job (at their minimum price), but apparently I’m not worth their time.
Wanting to support a local business, I decided to give Central Rug & Flooring a call 2-​weeks ago regarding stretching and tacking down some carpeting around a new tile entryway we had put in. The guy I spoke on the phone informed me that they have a minimum charge of $ 195 to come out, which was fine with me, I just wanted it done. This was on a Thursday, we setup a time for the installer to come out and DO THE WORK on Monday.
Monday came around and the installer came out, but I was then informed that he was told to just look at the job and not to actually do it, which is different than what I discussed on the phone on Thursday. So after taking a day off of work to make sure this got done, the installer was here for 30 seconds before leaving, saying that someone would call me to setup an appointment to actually do the work…
Nobody called, I had to call them and find out what was going on, and again, they had no idea and said they would call back. When they finally called back they said they could have an installer come out the next day, but I couldn’t take another day off of work. The guy on the phone then asked if I worked every day, and what about Saturdays. I said I didn’t work Saturdays, but then he informed me «well, I’m not saying we’d be able to come on a Saturday, but let me figure this out and I’ll call you back». That was last Monday and I hadn’t heard anything from them since.
I finally called back today, at 9:30am, since I just want to get this over and done with and explained to the guy on the phone what the issue was. He took my name and number and said he’d look into what happened and call me back. It’s now 7PM and I’m just assuming they closed and aren’t going to be calling me, so I’m done.
I understand that this isn’t the full carpet installation job that they probably wanted, but you’d think they’d at least call me back. I even agreed to pay their minimum fee just to have it done, even though the installer told me it would only take 30 minutes to complete.
I’m taking my business elsewhere and will never recommend anyone to use this company, which is unfortunate because I like supporting local businesses. But the way this whole situation has been handled just doesn’t warrant any more effort on my part.

We have been using Central Rug for many years, and recently had a white area rug cleaned, and felt the service was very good. The guys came to our apartment and picked up the rug from under our heavy king size bed and it was delivered on time in very clean condition by Jose and Antonio who were very professional and knew how to maneuver the bed to get the rug under it. We appreciate the good service.

We’ve had several rugs cleaned here and they always cleaned them swiftly, and on time. I’ve never had to wait for more than a week to get a rug back, even during their annual rug cleaning sale… which is a good deal. Two of our rugs are valuable rugs, which they pointed out to us, and they took extra good care with those. One rug had been peed on by our cat, and they did their best to remove the smell and stain. They got the stain out, but warned us that once a cat pees on a rug, it is hard to stop it from happening agian. They were right, alas.

«Dustless» sanding, floor refinishing, small project, about $ 600, estimated time 1.5 days
The store took 6 days to return my call.
They sent the rep to the wrong address.
The rep emailed the estimate to me but did not acknowledge my emailed response accepting his bid. I called when I did not hear from them and he said he doesn’t read his email, mostly deletes it. But he emailed the estimate!
The workers rushed the job, in and out in 5 hours, including time for lunch, not even a full day. It was easy to see why they were so quick: they did not do a thorough job.
They sanded but did not finish the area under the refrigerator. They left stains and drips under it and had to be called back to finish it and to move some furniture back into place. I ended up moving the refrig back by myself.
The workers took the cover off the fuse box and did not put it back.
The store was nice when I called to say that the area under the refrig had not been done, even embarrassed, and they got the workers back.
Sure, everybody was friendly, but it was frustrating and disappointing. I would not recommend them. Maybe because this was a small job they didn’t give me the 5-​star service treatment. I will not go back to them for anything else or recommend them. I am reminded that when they cleaned an area rug for me a few years ago I had to take it back to have it recleaned. I should have remembered that experience.
Nice, friendly, but inefficient, and the subcontractor they used for my job was not reliable.

I had a 4′ x 6′ synthetic rug cleaned at Central Rug & Carpet for $ 36. Normally they charge ~$ 45 for this service (based on the quotes I received from several rug companies, this price is about average), but they just happened to have a sale for 20% off at the time.
The carpet came back much cleaner, although some of the stains remained in a fainter form. The carpet also acquired 1 minor snag during the cleaning process, but I fixed that problem by cutting off the lose thread. Overall, I’m pleased with how it turned out.
I was told I would receive my rug in 7 – 10 business days, and they took exactly 10 business days to finish the job. However, I suspect that if I hadn’t given them a hard deadline, they might have taken more time. If you decide to bring your rug here, I recommend giving them 2 – 3 weeks to do their job.
This business seems to do a large portion of their bookkeeping on paper. When I arrived at their store to pick up my rug, it took them 15 minutes to find where they had filed my paperwork.
In addition to cleaning services, this place sells area rugs, carpet, and hardwood floors.

Central Rug did a great job with our carpet order and installation. We had new carpeting in the basement, and stairs. George worked with me on price and helped me pick out the smartest choice for my family without looking cheap — we have 2 young boys. Don’t be fooled by the dark retail space. They carry very high quality products. I stopped by Apelian too, which has nicer lighting, which makes everything seem cleaner and newer. But they weren’t as helpful. Installment was a breeze and I was left with some remnants that I’m having bound there as small area rugs — very good prices. I also went back to get another area rug pad and they cut it on the spot and gave it to me free of charge. It’s definitely more convenient to shop local and they make it worth it. Thanks Central Rug!

I had a white shag rug cleaned at this place. I had it for three years and never washed it, so it was a bit gray on the ends. Anyway, it looks the way it looked when I got it and I didn’t pay much for the service. The only reason why I give it 4 stars instead of 5 was because they said it would be cleaned in two weeks and they were a couple of days late.

**Beware** of Central Rug & Carpet, 3006 Central Rd., Evanston, Illinois!!!
I was a faithful employee of CENTRAL RUG & CARPET, 3006 CENTRAL ROAD, EVANSTON, ILLINOIS, since 2003. Late last year it was sold to Tom Iskalis. The name was changed to Bodala — DBA as Central Rug. The new owner met with the employees and promised great things for the future, but that’s about as far as the honeymoon went.
Things changed very quickly. Most of the employees either quit or were discharged soon after Iskallis took over.
I was discharged on Feb. 28, 2008, because I was looking for another place of employment.
Here is where the beware part comes in. I was sent a letter offering COBRA continuation health insurance. I immediately accepted and returned the signed acceptance with my check for $ 1084 which they immediately cashed. They also accepted and cashed my checks for April and May of 2008, but they never put me on COBRA. They carried me on their group health plan as if I were still an employee until May 1, 2008, when they cancelled the policy, (or maybe were cancelled by BLue Cross for non payment of premium).
So they took my $ 1084 for May of 2008, and never gave me the insurance coverage. Blue Cross advised that I had no coverage for the month of May 2008, and that all of my doctor visits, hospital proceedures and drug perscriptions that were initially paid could now be reversed and ulitmately I’ll be responsible for payment; even though I paid my premiums on time everytime.
I turned the matter over to the US Dept. of Labor. Their phone calls to Mr Iskallis were ignored and he actually hung up on them on the last call. They turned the matter over for investigation to their criminal division.
This is only the tip of the iceburg in a long list of things these new owners are doing to people. As time goes on I’ll post some of their other deeds. In the mean time if you are planning to purchase any flooring in the near future I’d highly recommend you find another company to deal with. You never know what could happen with your deposit $$ if you give it to Central Rug!!!