Office Depot

Thank you to Oscar for a wonderful customer service experience on December 21, 2015. This review is long overdue.
I overbought shipping boxes and bubble wrap, and Oscar gave me a «no problem return.» Oscar patiently and graciously took the merchandise back, even though he’d just helped me pick it out the night before. (He closed the store the previous night, then opened the next morning. So he must have been tired.)
I would absolutely return to this Office Depot to buy office supplies or shipping materials because of the good customer service I received from Oscar. Thank you.

I have had nothing but good experience at the store on Green Bay in Evanston. They know their products, they are very helpful and friendly. If I have a question and the clerk does not know, they will quickly get someone to assist. They are definitely my go to store.

I had a problem with a product I bought and I was able to return it without any difficulty. The staff was helpful and courteous with the return process. I’m a frequent customer and this is the first time I’ve had a problem with a product from Office Depot.

Employees didn’t bother calling to tell me their machines were broken before my print order was promised to be ready. I showed up 90 minutes after the promised completion time to find two employees sitting around behind the copy desk with no customers in the store. One of them says, «Oh yea, our equipment is down for the day. We were going to call you.»
Maybe they were, after they finished their packs of chewing gum?

So I’m writing a 5 star review for two reasons — to combat the woman in line who was soooo pissed that Office Depot didn’t have bags for their customers BECAUSE of a CITY WIDE NO PLASTIC BAG BAN… ahhhh It is such commonplace (at least in Evanston) that i always travel with bags in my car. LOL
The group of folks working there are friendly, personable and helpful. I have never walked in feeling not attended to. Thanks team!

Remember that time I called for a widely available product that you cofirmed you had and I drove across town to find out you do not in fact carry it, yeah that is what I call call a terrible waste of my time.

The sales people are too lazy to check the physical inventory and solely rely on what their computer tells them. I drove all the way here just to find out the lap top i called about is actually not available, even though their system said otherwise. Very unprofessional. If you call in about something make sure they actually have the item in hand.

Awful service.
I walked past two employees to look for something and no one tried to help me. I asked a cashier for help and she didn’t know where the product I was looking for was located. She asked another employee and she pointed to the wrong side of the store.
There was one gentleman, I wish I would have gotten his name, that came up to me and helped me find exactly what I needed. I’m glad I don’t shop here often.

HOLY MOLY potential FRAUD ALERT!
PROLOGUE: (synopsis) THEY TOLD ME I HAD A SERIOUS VIRUS REQUIRING MAJOR OVERHALL; WHEN I CHECKED WITH MY PAL WHO WORKS FOR IBM-​he found «NO VIRUS AT ALL» (neither did McAfee)
— — — — — — — — — — — — — — — — — — –
I had a few very HAPPY tech help experiences here for many years until those very cool, knowledgeable people left this store.
Went in with potential virus on my laptop (based on a free scan service they provide)…RED FLAG NUMBER ONE
After asking 3 people for help, the slimeyest of slimey guys approached me. I asked if he was a tech person, he stood in front of me, starring at me, but not answering the question. I begin to walk away and he says «Yes I own the tech department». I said «okay great I think I have a virus» I showed him my laptop and the Office Depot scan they installed a few years ago, which said it had «uncovered malicious infection»
(he would NOT stop calling me M’am after every sentence «M’am we do not have you in our database, M’am. Never since I have been working here, M’am, have we had any kind of software for virus protection M’am»… WORD TO ALL SALES-​PEOPLE; WOMEN UNDER 70 DO NOT APPRECIATE BEING REFERRED TO AS M’AM! THANK YOU!)
I knew I had signed up for virus protection software through the store that last time I’d gotten a virus. It was something like 59 dollars a year and they’d fix any virus for free. I’d used it very happily, twice in the past 2 years.
His words to me were «M’am, we never had any kind of service like that, M’am. And I can’t find you in our database under any name or phone number that you gave me, M’am” — as if I’d invented a faux software purchased from them under an assumed name?
He proceeded to deliver a used-​car-​salesman-​style sales pitch (RED FLAG NUMBER TWO) about what my computer REQUIRED (175 $ here, another 199 $ there) before actually running any kind of security scan or looking for a virus. He then punched a few buttons, declared «OHHHHHHH YESSSS (devious snicker) YOU DO HAVE A VERRRRRRY SERIOUS VIRUS»
I asked why it didn’t come up on my McAfee. He said because your McAfee is outdated and you need a new one. RED FLAG NUMBER THREE.
With that I said, «Ok, I’ll take it to somebody I know who knows about these things». WIth that he slammed my laptop shut, walked away as if that would «show me»! Yes.
Yes it did show me. BECAUSE
MY FRIEND WHO WORKS FOR IBM CHECKED MY COMPUTER — –AND FOUND ZERO VIRUS’S. NONE! NADA! ZIP! I AM VIRUS FREE. THANK YOU.
ALLOW ME TO RECAP THE «LOGIC» HERE ;
So their own OFFICE DEPOT SECURITY software, which they installed on my laptop 2 years ago; a) does not exist b) told me I had malicious infection c) when i took it to the store itself they said this program does not exist d) but insisted i DO have a virus they can fix for an undetermined fee.
MORAL OF THE STORY IS; if someone gives you the creeps and acts like you are an ass, when in fact THEY are being an ass — –WALK AWAY and listen to your instinct.
The end.

I went in to purchase my very first office chair and asked for help since I had some questions. I waited for a good 30 mins while NO ONE came to help me. I even went up to the people who were working there and no one could help. Needless to say, I had to leave without purchasing a chair and went straight to another office depot that was close by (Lincoln Village). This office depot did such a great job, they even assembled my chair for free.
I would NEVER go to the Evanston office depot ever again! Corporate needs to explain to their employees what the meaning of «Customer Service» is.

Rob the Technical Support manager was awesome! He diagnosed my old laptop, helped me find a new laptop to fit my budget, and he never got impatient or frustrated when there was a problem with my card and we had to make several long, boring phone calls. He was great and very accommodating.

Poor service by Jose! Attention management: train him please! Tried to fax something which you would think is simple, oh but not for Jose, pages were stuck, attitude was given, and attention was given to others while I waited over 20 min just to fax 11 pages!!? This is NOT multi tasking, it’s plain bad service folks! I asked for the manager and others came to ask if they could help me— in other words, Jose’s coworkers tried to keep me from going to the manager! Nevertheless got a hold of Terry the GM who basically came up with an excuse that Jose was taking on more than he could chew with graduate school an all… Did I really wanna hear excuses??!
Anyway, looks like the GM needs training too!!! I’m going to Fedexkinkos instead!

This Office Depot has the Michael’s in Glenview licked on the receipt-​paper-​wasting front – 20.5 inches to 19. That’s one item (a padded envelope) costing $ 1.69, yielding a receipt of twenty and a half inches. It’s so ridiculous that even the clerk was cracking jokes about it – good ones, too. That took the sting out of waiting in line about ten minutes to check out.

Didn’t honor a purchase I made via their website (for in-​store pickup).
The manager and attendants were extremely rude and dismissive.

This may be a chain store but the people who work here are great. They are dedicated to answering your questions and if one of them doesn’t know the answer another one will. They have a great return policy — I told them I was having trouble with a 39.00 cartridge and they said «bring it back» — no questions asked like how long ago did I buy it… Prices for the services at the counter are good. They do all the same stuff as the Kinkos down the street — and do it better and smarter.

I’ve taken the pace bus to Office Depot by myself. When I’ve been to Office Depot by myself, it hasn’t been too hard to find what you’re looking for there. One time, when I was there by myself, I bought some school supplies and I bought some CDs.
When I’ve asked the employees to show me where something is that I can’t find, they always know where they are. Sometimes, they walk me over there, and sometimes, they say which section it’s in.
When I’ve checked out at the cash register, the cashiers have let me take my time to put my items on the counter and pay for them. It’s not too hard to check out at the cash register. The cashiers are also friendly there.
I enjoy getting blank CDs at Office Depot and it’s also the best place to get school supplies. I enjoy shopping at this Office Depot. The employees that work there are helpful and friendly. After I paid for my items, I took them with me, put my cart away, left Office Depot, and then took the pace bus home. This Office Depot is a fun store to go to.