Positive Connections

Don’t get me started… Occasionally you’ll get a gem of a bus driver but the management is utterly incompetent. The only thing they’re good at is making excuses for late buses. There, they excel. A dysfunctional organization.

Worst. Bus service. EVER. Would have given negative stars if possible. One star is the lowest and way too generous. Totally unreliable.

This school bus no. 434 was driving recklessly up Lake Shore Drive from I 55 and was also speeding and driving in and out of traffic-​fast lane slow lane. Finally only near Irving Pk Rd exit did the police finally pull this vehicle over. Read other reviews. The bus company has a bad reputation. Don’t let your child be a victim of this bus company.

Usually I use positive connections for school events, and they’re a pretty cheap service. The last time I used them the drivers showed up 20 minutes late to a social event, and on top of that cashed in the deposit fee when the buses didn’t require cleaning. Horrible customer service, they lied and refused to refund money

My kid dropped her phone on the bus. As the bus is pulling away she and her teacher realize. They call the bus company, who tells them they will contact the driver and locate the phone, but low and behold, bus driver «Lisa» — not sure if that is her real name — is dishonest and says no phone on the bus. This occurred 06÷03÷14. Who steals from kids? Crappy companies with crappy employees that is who! Don’t use them!

My Kindergartner was dropped off at the wrong stop (1 mile away from my house) with no adult at the stop on a snowy, freezing cold day. She was fortunately brought home safely by the police. Positive Connections did respond well to the incident by firing the bus driver, but I doubt I will put my child on the bus again.

Horrible service without apologies. They gave me the wrong drop off time for my daughter two days in a row and the bus driver had the nerve to ask me «why I can’t be on time.» I really hope King Lab does not hire this bus company next year or ever. Few things make me angrier than paying $ 422 for my daughter to be on the bus for an hour and a half and for the bus driver to tell me off when he can’t be at the bus stop at the time he says.

DO NOT, DO NOT, DO NOT USE THESE PEOPLE!!! I called for a quote 4 times no one returned my call all 4 times. I then called the 5^th time frustrated, the woman who answered the phone said she was sorry and she could handle everything for me, and she did she gave me a quote that I agreed to and she said she would email me my conformation number for the buses I needed. 10 days later still no conformation number in email, called to check on the conformation and the same woman who helped me in the beginning said she would put it in the computer tomorrow. Guess what no conformation the next day, called again and spoke to her she said she would put it in the computer tomorrow. I called and went through this routine with her 4 more times. My event has long gone passed and guess what I’m still waiting on a conformation number. I went to another place to rent buses they were a lot more expensive, but the were on the ball with everything. STAY AWAY FROM THIS PLACE!!! read other reviews with same issue and some reviews said they never showed up. cheap does not equal quality this place proves that theory.