Atlas Van Lines

Atlas Van Lines was my company’s selected moving services provider, and they did a great job of relocating me across the country. Larry, the truck driver, kept me updated on his whereabouts and ETA so that I could plan accordingly, and he did a great job of getting all of my things delivered safely.

Truly dismal experience. Picking up was fine, but when the deliver you have to be there and they give you no notice at all. Additionally we found that a $ 300 appliance was broken and submitted a claim. After more than two weeks of waiting they replied with a citation to their liability clause and informed us that we would receive no compensation. Horrible customer service and highly unprofessional. Needless to say we will never use them again, and I deeply regret ever doing business with them.

I really wanted to like Atlas and their Canadian agent, AMJ Campbell. They were in the middle of the quotes given to me, not too high, not too low. They were recommended by a friend who did a similar International move a year ago. But they have failed miserably on a number of accounts.
1. They arrived ONE DAY EARLY for our move. When I told them that I was not prepared, they suggested that they just take a few things now. I «worked» with them and stayed up through the night packing so that they can leave the following day by 9 am (the actual day of our move) so that Rocky (our mover) can get to the coach clinic he had to attend for his son the following day.
2. They did not have any packing materials or anything to wrap our furniture in. I called our Toronto moving booker and was told «Not to Worry, everything will be wrapped prior to their trip from Greenwich, CT to Toronto, ON».
3. They arrived 2 hours late with our furniture, even though they were told that the elevator in our condo can only be booked for 4 pm! Most of the move took place in the dark as a condo had few lights and our lamps we packed up in boxes. The two standing lamps that we did not pack, the movers broke, which brings up the following point
4. We incurred A LOT OF DAMAGES. Over $ 10K, according to an antique furniture restorer whose services we used in the past. The only good thing about this move and the reason for 1 star was that AMJ Campbell and their long distance partner, Atlas van lines recommended Peter Johnson Restorers, who did a fantastic job repairing the damages.
5. My credit card was billed, but I had difficulty getting an invoice. I requested an invoice 3 times by phone and 4 times by email before contacting my credit company and filing a dispute for the charges. That produced an invoice. It appeared that the charges prorated were approximately $ 500 higher than what mathematically they should have been. I have asked a number of times for the explanation of the charges, only to get the same invoice sent to me with no explanation.
I understand that many things can go wrong and there may be perfectly valid reasons why all of these mishaps happened. Yet, when a dissatisfied customer reaches out to a company over 10 times asking to speak to the manager and requesting an explanation of the bill and is ignored, since the company got paid, then this is a badly managed company. This is the kind of company that will have these types of problems occurring over and over again. They don’t care about customer service and their movers know this. This is why I strongly urge anyone considering this company to look elsewhere

I moved from Ohio to Minnesota using Atlas which was a terrible decision. They picked up and delivered in time but our TV and X-​Box were conveniently «lost». I looked up their reviews. Most of the negative reviews say that Atlas «loses» items SPECIFICALLY like TVs and gaming consoles. And unless you buy additional insurance, you will be paid 60 cents per pound for your lost items. Now I paid then $ 4100 for my move already. For the insurance, I needed to pay $ 200 more! Even then, the copay was going to be $ 500. I’m sure that if I did pay for the insurance, then only the XBox would have gone «missing» since the copay price would cover it and Atlas wont have to shed money.
Unfortunately, I didn’t buy insurance. So I am getting re-​reimbursed a whooping $ 30.00 for my expensive TV going as per the 60 cents per pound policy.
Worst part was that when their claims department called to inform that they would be paying me so less for the losses, they were not apologetic at all! This is what bothered me most. The lady said: «Sir, I am calling to inform you that since you did not buy insurance, you are going to be re-​reimbursed only $ 30 for your TV».
She did not say «sorry we lost your items» even once, no polite language at all and was ready to fight with me on the phone even before I could start saying anything! Her strategy was basically blaming me for not buying insurance.
I mean seriously, you already pay them so much for the move and now they want more money or else they are going to «lose» your stuff…
In the end, my 2 cents are: Don’t go for Atlas. If you do, then buy their insurance or else YOU are the one losing stuff. Another option is to go for cheaper movers who will do it half the price and then get good insurance.

Atlas movers are the best moving company ever. I’ve had plenty of experience with other movers for the past few years, and despaired to find a good one. Then someone from my Neighborhood Site online recommended Atlas, and then I remembered that they were the first movers who moved me out of state several years ago, and back then, 9 years ago, they left a great impression. This time, they were just as good as ever before — reliable, professional, accommodating, and within the acceptable price ranges for an out-​of-​state move. Both their pickup and delivery teams were quality people. I highly recommend them.

Used this company for my move from Tampa FL to Grayson GA. The staff was very, very good, and I had used them for some of my military moves, so I knew they were a quality company. The estimator I worked with was GREAT! the packers were GREAT! OVERALL 6 STAR COMPANY!!!

Usually wouldn’t spend the time to do this. But I HAVE to give review for Atlas Van Line. This company is the best mover I have ever worked with. I have moved quite a few times. We were recommended to you by our friends who had moved 12 times and nothing was ever broken or missing. That was good enough for me. But then I got to experience my own with them and it is true to word «an educated move». Packing service is impeccable. Customer service is professional friendly and courteous. Price is not at all expensive. They are not cheap but they are not overly expensive. I would say that they maybe undercharge just slightly for what you get. All in all, if I move again Atlas Van Lines will be who I call.

Used Atlas to move Mom from NY to AZ. Agent in NY was Bayshore moving and storage. If the move wasn’t so bad it would be funny. It took over 30 days for Mom’s goods to arrive. The team that delivered it we’re not in physical shape to move anything. One fella was 72 years old and the other was very very overweight. I called Bayshore and Atlas easy 40 times to track Mom’s goods. Items were tied on to the back of the trailer rather than being inside. Many items were soaking wet form the rain. Several items they broke on the way and several right before my eyes. I called and complained as well as filled out their after the move survey. I spoke to Sheri Bland in Operations at 800 638‑9797, Nicole at X2310, Jose Martinez, John Scott. All spoke decent on the phone yet did nothing to fix, communicate proactively or compensate. I have a nice collection of pictures I will try and post here. Twitter is next. Favorite line of everyone I talked to «it wasn’t me»
C Aliberti

I moved from upstate New York to Portland Maine. The driver and his team were excellent in every way. They always showed up early and acted very professional. All of my belongings were packed with Care. All items showed up at our final destination in perfect condition. They worked quickly, efficiently, and were very cooperative. I would definitely use them again!

Best moving company BY FAR! No hidden fees, no damaged items and they called me several times to give me status updates with the schedule.

This review is for the claims department for Atlas & its family of companies. They use International Claims Services. Atlas was the TSP for our military move from Hawai’i to Texas. The packers in Hawai’i were OK. Not the best, but by far, not the worst. We would definitely use them again if we were fortunate enough to find ourselves heading back to Hawai’i. The unpack crew contracted by Atlas in Texas was horrible. They first tried to tell us that they didn’t need to unpack, broke things right in front of us, and removed boxes before fully unpacking them. After 16 moves, the claims process is what usually makes or breaks a move for us because, let’s face it, things are going to be broken & damaged during a long-​distance move. There was some minor damage to furniture coming from Hawai’i and the items broken on the unpack end. The claims agent made the whole process a breeze. , Because of her, we count this as one of our best moves. She provided us a list of repair shops that we could choose from, she didn’t just send a random person to our house as the final authority. We appreciated having a say in who fixed our furniture because we were able to see their work and credentials before handing over some of our valuable items. She did the same with some porcelain figures that were broken. While we did not agree with everything, she was open to discussion and, overall we were very satisfied with the outcome. We understand that the purpose of the claims process is to make the consumer whole, not create a windfall. We would gladly accept Atlas again as the TSP for any future moves.

I couldn’t be happier with the services Atlas Van Lines provided during my move to Houston. Even with awful weather, my furniture made it on time. The entire staff was in constant communication with me and was able to answer any of my questions. I don’t have a single complaint :)

We were very pleased with the level of service and professionalism from every employee from Atlantic Relocation — the Chiacgo area Atlas reps. Their estimator had been a driver for many years and understood everything about the move. The folks in the office were efficent and timely in all my contacts with them and the driver — Ben — was friendly and very compentent. Hard working is an under statement. Ben and his crew of three others worked from the time they arrived at the house in the morning for the entire 11 hours it took to load. While there was no rain of snow it was very cold but they never complained nor took any less care of our belongings.
We were in constant communication with Ben prior to delivering in Calif at our new house. He was just as efficent and careful at the unload. Moving is never fun but Ben and his crew made it easy as possible

It has been about a month and I still have 2 missing items and no resolution from the agent who is supposed to be helping me. The movers who moved me were nice guys but not the most delicate in terms of moving things in my apt or in my building. They left marks in my apartment and in the hallways. Luckily I never have to move cross country again.

We had a complex move from Albuquerque to multiple stops in Illinois. I also had a number of priceless family heirloom antiques. American Transportation Systems handled the packing and pickup flawlessly. Atlas delivered my entire household on time and without a scratch. So impressed with the caring professionalism and performance.

Very professional. I used for two moves and was never disappointed. Their sales person stayed involved throughout the entire move and assisted with anything needed. I can’t say enough good about them.

We had a great experience moving across state lines with Atlas Van Lines. Our two-​men crew, Joe and Bobby, worked extremely hard to load all of our belongs, and then unload them without anything breaking. They took great care in handling our items, and in not damaging the walls in our new home. Our items arrived on-​time, it was very affordable, and they did not charge us extra for moving on a weekend. Highly recommend!

My husband and I moved from Maine to San Diego. For both the day of packing and the day of delivery, the time slots were wide open. Said they’d be here between 8am-​5pm. Made it very annoying to plan anything those days. Upon delivery we had a missing box which contained our computer and the hardware for our tv, table, and bose. My dresser was in pieces. It was only a year old, and it looked like someone took a sledge hammer to it. Really disappointed because sense we moved across the country, I cannot replace it to match the bedroom set.
It has been two months sense our arrival, and we still haven’t gotten reimbursed for our missing/​damaged items. A representative finally arrived yesterday. He fixed our table and tv, but couldn’t do anything further. We’ve talked to multiple people and they are still figuring out our claim. Do not recommend these people at all.
Will update once payment is received…

Atlas did an amazing job from planning to communication to execution. The packers/​unpackers/​movers were all very nice and professional, very hard working and honest gentlemen. Everything went smoothly and nothing was missing or damaged. Thank you for your excellent service!

Unbelievable. I do NOT recommend this company. They are awful. Before our move, our furniture was like-​new, now it’s scratched and dented. One of our dressers has a hole the size of a baseball.
Their claims department is a joke.
Please do yourself a favor and avoid this company. I’d give them zero stars if I could.