After going through hoops with another appliance company locally, and still being unsatisfied– Kirby’s was amazing to work with. The gal in the office was very helpful, gave me information about my warranty, and was very pleasant. The repairman called when he was on his way, was very efficient and also polite. Not to mention, my oven is now working perfectly– 10 minutes after he got here! I would call them for repairs again in a heartbeat!