Unity Taxi

Called two taxis companies in town and this one answered their phone late in the evening, the other company didn’t. This company picked me up on time and charged me the same rate if not slightly less than other companies in town have charged me for taxi service. I wasn’t going to even try them at first based on Unilocal previous reviews, but I was in need of a ride regardless of others past experiences. I will add that the most recent review was 10 months ago, so as with any company, customer service can quickly changer for the better or worse in a short amount of time especially in the high turn-​over rate that is with taxi service employees. I will be using them again this week and will see if they can be consistent with the good customer service.

Probably the worst taxi company I have ever had the displeasure of dealing with. The two «female dispatchers» aka bitxxs were the worst I have ever seen in customer service. I called at 9 for a cab at 9:30 and I was assured that they were not busy. But it is now 10:30 with me calling a bunch of times to try to get a pickup with the «dispatchers» being complete bitxxs. DO NOT EVER COUNT ON THIS OUTFIT. THEY ABSOLUTELY WILL NOT DELIVER. AND YOU WILL GET THEIR FORM OF CUSTOMER SERVICE, which is being a c u next Tuesday. We are still waiting for a text or some communication that we might be picked up… but for this outfit, I expect nothing. Think of this, call a cab, follow up, multiple times, and expect nothing. This should be the tag line for this company. DO NOT CALL LIST. AWFUL.

Ew. Taxi was filthy. Greasy bag of food on the floor, next to a can of snuff. Food crumbs in the seat. Bugs crawling on me. Dispatcher was rude and the driver was at best unfriendly. And it took half an hour to pick me up at the airport!

Unity cabs seems pretty clueless as to what is going on within their own company.
I have experienced two occasions when they have had one driver pick up guest’s from my place of employment, and soon afterwards a second cab has called (or arrived) stating that they were there to pick up the guest’s who have already departed in one of their company’s cabs.
Personally I have had a driver that was so lost in his own city that I had to stay on the phone to direct him to my location… and when he arrived, he had a GPS on the dashboard!!!

Worst possible service I have ever had. When I called originally they wouldn’t give me an eta and then after waiting 40 min I called to see if one was on the way. At that time they said one would be there in 5 min. After waiting 20 min called again and was told that taxi backed out and another one was on its way.

Waited over 10 minutes for a cab after Zoo Brew. Not even one came. We wee at least fourth in line. It was sorry for Unity to take the free advertising and then not provide adequate service.