Apria Healthcare

I spent a long time on the phone caught up in their voicemail system trying to set up an initial appointment. At the last «layer» of voicemail hell, the message said they were busy and couldn’t take the call. What incredibly crappy service!!! Guess what? I went to another provider (there are lots!) and got a HUMAN to talk to.

Well I have been calling Apria for 2 months to get a cpap mask and finally got an appt. My Appt was June 2 @ 3pm… so I get to my appt and the lady said I had an appt @ 1pm but I know it was for 3pm, so I left and called the 1800 number and they confirmed that my appt was @ 3pm!!! I talked to the manager and she said that they do the scheduling at her Apria store, they have done one out of Oregon make there appoints. I made another appointment and they was very nice! Thanks

The service and follow up have been the worst I think I’ve ever experienced in the medical field. It’s been over a month since my Doc sent them my prescription, I called after two weeks (a woman answered the phone,(hello) didn’t identify herself as Apria. Thought I had the wrong number! Since then every time I call I’m on hold for ten minutes, at least!!! I then called back two weeks later and she told me I wasn’t completely loaded in the system and they needed more info??? So the next afternoon I get a VM my supplies are in, great, finally! So I call to go pick things up and the woman tells me, (we didn’t call you, we still need the sleep study from the Doc) Are you kidding me!!! I’m sure the Doc has never done this before!!! What a complete joke this place is, if I could give a below zero rating I would. Thanks Group Health for having such a great vendor on board. These guys suck!!!

Wow, if I could give a zero I would. If you want really bad customer service, go here. Initially I was fitted for a CPAP mask. First fitting didn’t work, and they said just come back. Well, that was a 2 hr wait at their «walk-​in» clinic since they didn’t’ have any appts. The second mask STILL didn’t work, so I stopped using it. When I called again, they told me I’d have to wait until the next time I was due for replacement or pay full price. Full price because they apparently don’t know how to fit a mask?
The next call was when they told me it was time to convert to sale. I told them no, and lo and behold I got a call from the manager offering to send a person to the house to fit me. The mask that person gave me was one I had never been offered before, and it actually works for me. This visit was the only bright spot in an otherwise dark Apria experience.
They make you talk to MO to order CPAP supplies. It doesn’t seem possible to speak to a human — you wait on hold for massive amounts of time, then get pushed to leave a VM. It took 24 hrs to get an answer, then they sent the items in 2 shipments to the wrong address. No invoice in the box, when I asked I was told to wait 2 weeks and call the billing office. Really?
All their on-​hold messages say about every 10 seconds «we appreciate your patience» yet keep me on hold for almost 10 min. I have tried to called Everett, Redmond, and the National office in IL and have NEVER gotten someone without having to be on hold for at least 5 min.
I wish I had other options. I will be calling Group Health to register a complaint about their service as well. Oh, by the way, I tried calling their corporate number — same thing, I was put on hold! Wow.
One more thing. I sent my CPAP card in for reading in Jan, and never heard anything back. Group Health says they never got the info from Apria. Thanks a lot, Apria…