Bright Horizons

I initially was very excited about sending our infant to the Boeing Bright Horizons in Everett. My niece goes to a different Bright Horizons and has had great childcare. At her center, they email daily pictures about what happened at daycare and our whole family loves those.
HOWEVER, the Everett Bright Horizons has awful communication. They informed me their center doesn’t send emails with pictures like other BH centers do. I was bummed about that, but I was blown away at how unresponsive BH Everett management was. When I called the assistant director with scheduling questions the first time I waited a week for her to return my call and then I decided to call her again. When I called again at 8am, I asked the secretary if the assistant director could return my call that day and I was told there were no guarantees. Finally, after I called 2 more times the following day I got ahold of her.
Before my daughter started in the infant I asked to observe in the room and meet the teachers. They had me observe in one room, however the first day I dropped my daughter off I was told the room where I observed and met the teachers was full. So, my daughter’s first day was in a room where I did not meet the teachers or have a chance to observe. I was told this doesn’t usually happen, but it didn’t make me feel any better.
Then I decided I wanted to meet with the director, whom I had never met, I sent her an email saying leaving my baby in daycare had been a difficult transition. I let her know that I was curious about how this center made an effort to communicate with families and I asked to set up a time to meet with her. I told her that I thought meeting her would help ease our transition to daycare. My sincere hope was she would meet with me and reassure me what a great place I was leaving my baby. However, it took her 7 days to reply to my email and the second email I sent she never replied to.
Ultimately, we decided this daycare wasn’t a good fit for us. We needed a center that would return our calls/​emails and communicate with us.
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