Costless Furniture Store

CUSTOMER WARNING: AVOID THIS STORE AT ALL COST!
The management is shady and not capable of conducting their business in the ethical manner. I purchased a bedroom furniture, part of which was delivered with more than a month of delay and all items arrived physically damaged. I refused to take delivery, documented all damages and sent a proof to the store manager (see the Photo section). All furniture was returned to the store. The store manager has agreed to order the replacement.
After two months of wait and zero progress with getting the replacement and the rest of the items, I realized that my time is being wasted and attempted to cancel my order. The manager has failed to comply and never responded to my request for a refund. The complaint was turned over to BBB, and guess what? The manager now claims that the furniture that was delivered to me has been free from any defects. They refused to refund my money.
In summary, they never delivered the furniture but kept the money.
DO NOT REPEAT MY MISTAKE. DO NOT DO BUSINESS WITH THESE FOLKS.

I really do wish I could give a better rating but just can’t. About 6 weeks ago I went into the store after shopping around and purchased a couch and a bed set. Received the couch that was on the floor the next day so no problem there, the bed set is where the issue is. The one we picked out had a scratch on the bed frame of the floor set so we ordered a new one and was told it would be 4 weeks or less, kind of a bummer but did it anyway. 4 weeks later I call to check on it and am told it will be 7 or 8 days more, kind of disappointing. Another week I call again and say it will be a couple more days, again disappointing. Finally the set arrives so we pick it up from the store in boxes, upon opening it at home to set it up we discover first of all there are no instructions but seems pretty basic, but then all of the screws have been screwed in crooked and don’t line up with the holes on the brackets. Seeming like we have received a defective bed set I am of course very upset. I can’t get ahold of anyone at the store because it’s closed by now and of course the next day they are closed too. 2 day later someone comes to the house to put it together for us, screws everything in even though it’s crooked and tells us that is how it’s supposed to be. When calling the store to express my frustration and concern with the construction and assembly I’m given no apology, and treated like I’m in the wrong. If that is really how the set is supposed to come they could at least give instructions or offer set up assistance if it’s so difficult to put together. I guess we will see how long the bed lasts with how it was put together because I was given no other solution, but I definitely will not be purchasing anything here again and would warn others to avoid the headaches and frustrations that comes with this place.

My boyfriend and I were shopping around for a new couch. We had a small room with a small love seat and wanted to get something with more space for us to spread out and more space for our pets to get comfy on! We told the owner that we needed a couch that wasn’t too long and had an ottoman, we ended up getting exactly that at an absolutely great price! He did have to special order it (the store only had white and we wanted black) and it took less than 2 weeks for it to arrive at the store. We picked up the couch ourselves so I cant comment in the delivery but we were very pleased with our in store experience and the communication we received while awaiting our new couches arrival! We will definitely return in the future!

Hi there I really wanted to let you know that I have never been so happy with a furniture shopping experience as I just was on Sunday 2÷16÷14
I was greeted upon arrival asked what I was looking for and given a tour and some suggestions were made. I was asked my likes, and interest. Then I was let to be to look and feel and sit in and just absorb the beautiful showroom full of beautiful furniture.
I was not harasses to hurry and buy I was not redirected to other things that I was not looking for and most important I was listened to.
The people there were very professional yet very polite and have great customer service. I really hate shopping especially furniture shopping but I can’t say it enough time I truly enjoyed this experience and I will be doing more shopping here.
The best part was not only my whole experience but when I compared their furniture (brand, model, and exact stuff) I found I paid 50% less than at other stores (Ashley, Macys).
Now the delivery was phenomenal! Really I have had deliveries from «those others» and no way do they even come close to these guys!
I had such a great shopping experience and this is true! Very real I think that not only does Cost less Furniture needs to know but all of you as well. I am a review reader and so here is mine.
Thanks for reading I can’t tell you enough times but I am a very, extremely happy customer!
Cost Less furniture is my place to shop for furniture!
azucena

My girlfriend and I were looking for a new couch for weeks and this was one of the places we visited. I will say right away, we did not end up buying here, but its only because the wait time was 4 – 6 weeks. I wanted to post a review though because the customer service was great, the selection was great and the cost was amazing (we saw a couch here for $ 1,000 and later saw the same exact couch at J. R Furniture for $ 3,500). The man that owns the place (his name escapes me) was present and always willing to help when it was needed and he was not pushy, nor did he put the pressure of buying on us. We told him our budget and he was well aware of a couch we were interested in and dropped the price to something we could manage. Like I said, ultimately the wait time was a little too long for us at that time but everything else was outstanding and I certainly recommend checking this place out if you are in the market for furniture.

My wife and I had been looking for a decent living room sectional or sofa set. I did some extensive research at the local stores…“Macy’s, Wal-​Mart, Target and so on. I was not able to find anything of good quality at the price point I needed. I actually stumbled across Cost Less while driving along Hewitt one day and figured I’d take a look. From the outside the building looks kind of like a big warehouse (I was not quite sure what to expect). I was pleasantly surprised to see that the showroom was actually quite nice. I was even more surprised when I found higher quality furniture at much lower prices then anywhere else I’d looked. The sales guy was not pushy at all and ended up helping me pick out a nice fabric sofa set for my wife. My wife was so happy with the set she let me buy a nice leather chair for myself.
Overall, it was a good experience without the typical pushy sales guy. Ended up paying only $ 1300 for a living room set, and a nice leather chair. The same set was going to cost me at least twice that much at Macy’s