Judd & Black Appliance

Nobody wants to shop for a new washer its usually because you have to. Taylor Long at the Everett Judd and Black made the experience EZ and enjoyable. His product knowledge was impressive and no pressure attitude was a pleasures to work with. We took advantage of the home delivery and we were not disappointed. We received a confirmation call on time and the delivery was right on time. The delivery drivers were very polite and removed old washer and installed new washer very quickly and professionally. Overall great working with Everett Judd and Black.

We bought a Jenn-​Aire stove from Judd and Black. The stove came with a $ 200 rebate, and we got the rebate form. We have just moved to Whidbey Island from L.A. We have been busy with our relocation details. And we missed the deadline. The rebate form had a 30-​day deadline on it. We don’t recall anyone from Judng d and Black pointing out the deadline, We missed it by 16 days. This is not all Judd and Black’s fault. It is obvious that Jenn-​Aire sets the deadline for such a short time so that many customers miss the deadline and their rebate. I would like to know the ratio of people who get the rebate in on time and the those who do not. They could just as easily set the time frame for 60 days, but then that would cost them rebate money. Some companies allow the retailer to submit the form for the customer. Not Jenn-​Aire. They make sure a certain percentage of their customers miss out on the rebate. Bad business policy to leave such a updatebad taste with their customers. But they save themuppdateselves a few bucks. I am complaining to the state attorney general about the Jenn-​Aire policy
UPDATE UPDATE UPDATE Since I wrote that review above yesterday, a Judd and Black sales lady called me and told me she haad arranged to make sure I got the rebate. As I had written, the rebate policy is designed bby Jenn-​Aire to limit their costs as much as possible on rebates, and is not the fault of Judd and Black. However, Judd and Black came through for me and made me a happy customer. Thank you, Judd and Black.
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Owner, Rachel, emailed me to resolve the issue. That is very much appreciated. I’m so sorry that the review went to the Everett store as it was in Marysville. It was over a warranty on 2 of the 3 items. I had no idea the microwave was not under the extended warranty as my receipt did not indicate that but the person I spoke with said the J & B copy did and that was the only one that mattered. He said that’s just how their bookkeeping works. Case closed. Alas, it was under factory warranty so it didn’t cost me anything. As usual, it was the principle and, water under the bridge. Really, nothing at this point to correct it. I appreciate that Rachel was willing to have a discussion about it

I ‘m done purchasing anything from Judd & Black ever again. Purchased a fridge and it made a ton of noise, their repair team came out over and over, the repair guys said it was not repairable, the «customer service» people said it was, this went on for months and months. Finally I demanded that the fridge be replace, the delivery guys said that this was a model that Judd and Black KNEW for years was defective from the start, kept selling and people were constantly having to fight to get a replacement or their money back!!! I will NEVER AGAIN purchase anything from Judd and Black.
Prior to this I know of two people to had a ton of water damage one from a dish washer and a fridge with an ice maker both installed wrongly by the Judd and Black team which cost them both thousands in repairs. WHY I went back for another fridge is on me, now I am just warning others to STAY AWAY they have terrible products and staff that don’t provide customer service or proper installations.

The sales staff was amazing in helping us find just the right appliances that worked for our family. The delivery gentlemen, Josh and Manuel, were so professional and efficient! I really was impressed how well they worked together to make the delivery seem effortless, almost easy. We highly recommend Judd and Black for their friendliness, professional manner and great customer service.

Purchased a dishwasher with an extended 5 year warranty from Judd & Black specifically because they had service techs who worked Saturdays. This was extremely important for me as my wife and I both work full time on weekdays, and I was assured that I would be able to get service on Saturdays if needed. When something went wrong with my dishwasher though and I called in I was told they no longer offer Saturday service, and also do not offer service appointments in the evenings, so my wife or I will have to take time off work so that there can be someone home to have our dishwasher serviced. Apparently they do not appreciate that some people who can afford their appliances actually work during the week.

I would not buy anything off these people anymore. The sale people are very nice, but when you need to get Service on your appliance. It take for ever. I called in on the 8÷8÷2015 and they have not yet seen the appliance or even know what is wrong with the machine yet. Just is what I am going to tell you. Don’t try to help them or save them time because it will not be beneficial for you. I have appointment on September 1 for them to come over and look at it and they would need to order the parts and come back again so who knows when that will happen

We have purchased appliances from Judd and Black for over 20 years. No more.
Three years ago we purchased a refrigerator for over $ 3,500. A used unit with a major ding was delivered. After speaking with them it was removed and a new one was delivered.
After a few months it started sounding like a 747 taking off. A repairman was sent out and he soldered a leak in the copper refrigerant re-​circulation tubing.
A few months later we had an ice build-​up problem in the freezer. The lower unit had to be removed, squared, gaskets realigned, and then replaced.
Today technician came out to diagnose loud noise. Suspected fan needing replacement. Had no idea what was causing water in fridge.
We asked to have unit replaced. It is still under warranty. Judd and Black threw up their hands and said there was nothing they could do. They are basically letting us deal with the warranty company and manufacturer.
Thanks Judd and Black!

Judd & Black used to be our go-​to store for major appliances. We specifically purchased our last washer and dryer there because of the ease and availability of their service department. When our dryer quit working two weeks ago, we scheduled a service call. This was on July 22^nd. The first available day that worked for us was Friday the 31^st. On the morning of the 31^st, we got a call asking for the model number of the dryer only to find out that they didn’t have the part in stock.
From the time we first called, they had 8 days in which to get this information and get the part ordered. Now we need to wait another unspecified period of time until they can get the part and schedule another appointment. My wife used a vacation day. Now one of us will need to use another vacation day sometime in the coming weeks.
We’ve always been proud to support local businesses like Judd & Black in the past. The quality of their service has declined so significantly, however, in the past couple of years that I no longer have any confidence in them. If they have any hope of competing with the big box stores, J&B is really going to need to step up their game.
Update: I called and talked to the the service manager on the following Saturday and he basically said that it was pretty much their standard operating procedure to wait until the day of the service call to troubleshoot the problem over the phone and decide if it was worth their time to come out – regardless of whether the customer is using a vacation day.
When the repairman finally came out, he diagnosed the problem as a bad fuse – not a belt – something they could have done the previous Friday if they had bothered to send someone out. When the tech was finished, the dryer was running. However, after one load of laundry, the dryer once again stopped working.
At this point we are done with Judd and Black. They will not see another penny from us.
They have wasted enough of our time and money.
I would advise that anyone in the market or a major appliance just go to one of the big box stores. You’ll get the same poor service as Judd and Black, but at least you’ll have a wide selection and lower prices. RIP Judd and Black.

This review may be a little biased, so reader beware.
I spent approximately 5 ½ years working for Judd and Black in their delivery department, first in the warehouse then going on the actual deliveries to customers’ homes. In that time, I have learned to both loath this company, yet remain oddly loyal to it.
From my perspective, Judd and Black is a good place to come to for a customer. If you are in need of a household appliance, whether it be a new refrigerator, washer, dryer or stove, or if you need one repaired. They have competitive pricing, and even price match with pretty much any one in the area. And, if you have your heart set on a product they don’t carry, like a GE for instance, they can special order it.
The sales staff is knowledgeable and friendly. Well, most of them. There’s a few in each store that act and think like a used car salesman, and thusly should be avoided. But, by and far they’re good, and will spend the time with you to find the right fit for your budget and home.
I can’t say much for the Service Center, as I didn’t spend much time with the folks that work there. Of the ones I did interact with, they know their appliances. There’s a lot of years of knowledge and experience in that building, and they’re super polite.
The delivery department is something different. It’s mostly teenagers and 20-​somethings making minimum wage, spending all day moving heavy objects around. Under paid and over worked. They work hard, and a lot of them are really polite and willing to help. If any of them seem to have a short fuse, they’re probably having a tough day with lots of deliveries, so try not to be too judgemental. And for the love of god, tip these guys; they just brought a 300 pound washing machine up two flights of stairs, took your old one out of your house, connected your new machine, tested it to make sure it worked, showed you how it operates and didn’t damage anything in the process. All the pizza guy does is stand at your door holding a one pound box.
*ahem*
Yes. Judd and Black. Good to buy from, not to work for.

I give the service department all the stars as they went the extra mile to solve my appliance issues. They stand behind their appliances even if they are just the middlemen. They tried to remedy the situation at hand but couldn’t do to manufactures mistakes. They took my lemon and made lemonade. Thanks to Shaun in the service department and his technicians. I will continue to be a patron on Judd and Black.

Over the years we’ve purchased a washer/​dryer, range, microwave, refrigerator and TV from Judd & Black. They’ve always been super professional and very competitive on pricing. On the appliances, we purchased a warranty to cover any unexpected repairs (which we’ve used many times). They are always quick and responsive to our needs and I find that their warranty is truly a no hassle warranty. We just call them, make the service appointment and they are at our house at the appointed time. Overall they are highly recommended.

The repair department deserves 10 stars. They fixed my 20 year old SubZero refrigerator that had stopped cooling, which saved me over $ 15-​$ 18k in replacement costs. The company listened to my concerns that my husband and I had just relocated to WA and I had not found work yet so the budget to replace my SubZero at $ 15-​$ 18k was not possible. We were desperate for it to be repaired. Judd and Black drove over an hour each way to my home and came 9 times determined to fix it.
I will forever be a loyal Judd and Black customer after my experience. In fact, my Dacor wall oven just died and I argued with my home warranty to give me money in lieu of the offered Sears replacement just so I could purchase my new wall oven from Judd and Black.
The Sales staff is KNOWLEDGABLE. The kind of insight detailed product understanding you hope for when purchasing luxury goods. Chris was able to tell me about the behind the scenes manufacture process of Dacor appliances from his experience on a plant tour many years back. He has been in sales for over 10 years with the company. He was so informative I assumed he must have been the owner.

I have purchased a lot of appliances from this store in the last two years and have not had any issues that were not addressed professionally and promptly. They are a local business that has been around for a lot of years and it shows. They’re proud of that and they should be! You don’t often find stores like this anymore and that is why I keep giving them my business. I own a Triplex and they have delivered, installed and hauled away a washer/​dryer and a complete kitchen replacement of all appliances. I’ve been NOTHING but happy about my experience AND the price with them! If you talk with the sales person they find your best deal in your budget and offer you options. The last time I bought from them I was not even local– they emailed back and fourth with me until I found what I wanted and I feel like I got a good deal after they worked with me on the price (which is what is great about working with a small business, they have that ability). I checked around and with the other *charges and fees* other companies charge for haul away/​delivery… I walked away getting a great deal and feeling good about supporting this local business. I recommend this place over and over again.

Nice people, very disappointing service.
I bought 2 appliances from them. First was a refrigerator. While debating between the white or stainless the salesman assured me the stainless (which they didn’t have on the floor at the time) has a ‘streak free’ finish. My bad for bot researching further — it is the smeariest stainless appliance I have run across ever. I was going to buy one, was just deciding on the finish so I don’t think he was lying — he just didn’t know.
I purchased a dishwasher from them and paid for the service contract. My BIG mistake. The dishwasher is a lemon. If I hadn’t bought the service contract I would have returned it immediately. Instead, I chose to go the route of having it repaired. To date, every single thing that can be replaced in the machine has been. Judd & Black’s repair department was never able to figure out how to fix it. It doesn’t clean the dishes and it makes horrible sounds while it (sort of) runs. The best judd & black offered was to let us buy a new machine from them at their cost — meaning, they wouldn’t take a loss for us. Neither J & B or frigidaire would stand behind this appliance.
The people at Judd & Black were very nice while basically telling me ‘sucks to be you’. I need to purchase from someone who does better by their customers. I feel fully ripped off and I’m very angry.

I’ve been an appliance customer of Judd and Black for almost 30 years. Rental houses as well as the one I live in. I’ve spent lots and lots of money there. You give small business your dollars and yes, you’ll experience some trade offs as a result. You may spend a bit more on their items. Not always, but not uncommon. Big box stores like Home Depot and others like them have the larger inventory, some lower prices to choose from but customer service completing the whole experience is all but non existent. I’ve shopped them all and have never left satisfied, even a little. Product knowledge is minimal. More like an experience with a bad car dealer.
Judd is not perfect. Occasionally their is a newer young buck salesman who’s a bit over the top in trying too hard to cut a deal, but that seems infrequent.
The second and sometimes most important detail is the installation. Big box stores have contract installers that are a grab bag. Any slight modification to a counter or space for the appliance thats needed and they wont touch it. Judd and Black installers are employees or contract types depending on the install. First time right is what you want. Not an odd vibration or leak coming from the piece you just bought.
The Judd and Black service department is equally capable. They’ve always been out within a day or two notice to take care of the various problems that can arise from any number of appliances that I have.
If you are one of those DIY’rs then go ahead and buy cheap from Home Depot or Best Buy, install it yourself, see how it all turns out and then good luck with the warranty claims if you do it that way.
Outfitting your home with all the needed appliances that you hope will be with you for a long while is not something that you want to be clipping coupons for. Save that for the grocery store. Sales, support and service really is a total package and you cant toss anyone of them aside to save a few bucks.

We recently purchased a range and microwave from Judd & Black and our experience was excellent. Our salesman, Wellington, was knowledgeable about their products, patient with us and answered all our questions as we went through the process of deciding which ones we wanted, and there was never any pressure for us to buy. We had two problems which were quickly rectified. One was the microwave had a couple of issues and we decided to return it for a different model. The return was quick and easy… no questions asked, The other problem was the delivery man forgot to leave the grates for our new range, but we called as soon as we discovered this oversite (which wasn’t until 2 minutes before closing time) and the store manager had the delivery person work late in order to bring the grates to us that same night. We’ll definitely buy from Judd & Black again!

When i had them come and install the water line for my fridge, everything seemed to be going well. When they left, there was no hot water coming out of any of my water sources in the home. When i called to have the tech come back out, they told me they would call right back. They never called. I called back and they insured me i would get a call back and gave me a direct line. The direct line went straight to voicemail. When i called back, Judd and black was closed. Not to mention there is a steady dripping leak where they tapped into the main line.

My family just keeps on going back.
They don’t have the biggest variety but they staff is very informative and always tries to make things work. And the company seems to be actively involved in the community.

I was a little confused when I saw the low number of stars on Judd and Black’s Unilocal page… may be the sales person is responsible, but here’s my story…
I have been looking ALL OVER TOWN for this one Whirlpool fridge — a Consumer Report best buy. Everyone would sell it to me, Sear, Best Buy, Albert Lee, Conklin’s, but no one would bring one to the sales floor for me to see it (except Conklin, but they never called on the day it was suppose to show up — which is a whole ‘nother story).
Who the heck drops nearly $ 2000 without looking at what they’re buying???
So it just happens I was up in Everett, having lunch with the sis, and decided to stop in to the Judd and Black for the heck of it. We were not immediately accosted by a sales person… my sister and I quietly shopped and was surprised to see my fridge sitting on the floor. Then Mary, a saleswoman came by and explained all the features to my sister while I was in the bathroom (eventhough Sue said she wasn’t the person buying).
When I showed back up, Mary talked with me, and asked what the best price I’ve been quoted, and she matched it, threw in delivery for free and gave me a good deal on the 5 year extended service warranty.
The service department was also awesome (with one minor hiccup) after I bought the fridge… the water wasn’t dispensing (turns out the problem was with the house, not the fridge), and J&B sent a guy next day — eventhough it was the weekend.
Über awesome. Never thought I’d have anything good to say about an appliance store, but here we are. Highly recommended… and ask for Mary Adams.