North Creek Dental Care – Don Koontz DDS

I was looking for a dentist in my area and Dr. Koontz received extremely good reviews so I thought I would try North Creek Dental Care. I made an appointment for a cleaning and gave them my insurance information. Several days later on Friday I received a phone call from their billing department saying that based on the group number I gave them, their system showed I had a $ 10,000 deductible on my dental insurance. I told them I have Regence top insurance plan and paid over $ 1,000 a month for medical/​dental insurance and was sure that could not be correct. She assured me she would check back with Regence on Wednesday when she was back in the office. On Wednesday the billing office called and this time I was told based on the group number they had in their computer, my dental insurance was like an HSA insurance where the money I paid Regence was put in an account and used to pay my medical/​dental work. Again, I told her that I was certain that wasn’t correct. She told me she would check directly with Regence and get back with me. When she called back later that day she was very put out that she had to wait 35 minutes to reach Regence but finally agreed that I only had a $ 50 deducible, my cleaning would be 100% paid but there was a 6 month waiting period for any work that needed to be done other than the cleaning. She made an excuse that they had two group numbers in their system but no apologies for all the stress they caused me with the misinformation on my dental insurance. I decided to call Regence directly and was informed the billing department still had not given me the correct information. Yes, I have a $ 50 deductible and my cleaning is 100% paid but there was no waiting period for any work needed. That 6 month waiting period had been met when I signed up with Regence back in 2014. At this point I decided to cancel my appointment. Dr. Koontz may be an excellent dentist but if the billing department is that confused I could not be certain my charges would be correct for any future work that needed to be preformed. I decided to try someone else.

I just moved to the area bad found this place through my insurance and through Unilocal.I had my first visit today and I was very pleased with my experience. The place looks great. The equipment is state-​of-​the-​art. The staff was very pleasant and helpful. I had my cleaning done and feel great! The doctor, Dr. Yoon and the hygienist, Ann, were really nice and very attentive. They’re very thorough. I would definitely recommend this place!

I found this dentist through my insurance company, and I was pleased at the nice reviews and I saw that they were offering a new patient discount. So I gave them a call to set up an appointment and the receptionist seemed very frustrated through the whole process. She informed me that they do not take my insurance even though I found the office through my insurance. and that she would check for me and give me a call back. It has been a few days since then and I havnt received a call back. At this point I wouldn’t even want to see them as a potential dentist based off her attitude and lack of urgency to help me get an appointment. Being a manager of a front desk receptionist atmosphere in my own experience, I understand that the job takes a lot of patience but this was not the experience I had. Very unimpressed.

I’ve been going to North Creek for 15 years, even driving well out of my way as I’ve moved in and out of Everett. Friendly, efficient, genuine interaction and — what I value most — clear, concise communication. What a great office!

I broke a tooth on a Friday evening and After we called and left a message at 8 pm, Dr. Koontz called us personally to tell us what to do and even offered to come in on Saturday morning to fix it. I waited it out over the weekend and his office called me first thing Monday morning to check on me and get me an appointment ASAP.
When I walked in, they greeted me with the friendliest smiles and made me feel at ease (which is extremely hard for me to feel that way when it comes to dentist visits). From their beautiful, well maintained, modern facility, to the headphones/​music, to every single employee that I came into contact with, this place is by far the best care I have ever received. Dr. Koontz as well as his hygienist have the best bedside manner and did everything possible to make sure I was feeling comfortable during my visit.
They send out email and text reminders of upcoming appointments and are open some Saturdays for appointments.
Look no further!

If you Need a Dentist. your searching is over! I am a partially disabled lady in severe pain most of the time. I used to dread seeing the dentist for a week in advance of the appointment. At North Creek Dental I have absolutely no anxiety! Dr. Koontz and his staff are so gentle and caring! You are never a number there, but a patient/​friend! They always make me feel my needs and comfort are their priority! His friendly staff is always upbeat and it’s like going to see a friend rather than a miserable procedure with people that are unhappy with their work. Dr. Koontz was just meant to be a Dentist! It sounds corny, but is truly an answered prayer finding this Dentist, and I have seen my share! I highly recommend them! They have all the modern conveniences and gas for those who feel they are more comfortable with it. Thank you for your precious time in reading this! They have done so much for me that I couldn’t resist the opportunity to write them my most grateful review! Thank you!!!
Most Grateful Patient,
K. Thomson

The best dental clinic I have been to by far.
I used to come here for years but when I switched jobs, my insurance company made me switch to a different dentist. Oh the things I took for granted…
Knowledgeable, friendly, helpful staff (from the receptionist to Dr. Koontz himself).
Clean clinic (especially after they remodeled).
If I setup an appointment, they will remind me and will be ready for me when I get there. When they tell me what I need in the future, I can completely trust them. If I have additional question about the future treatment, price, or even about my insurance, they are always helpful. My visits are always fast and efficient.
After dealing with two different dental clinics, I am seriously thinking about just paying out of my pocket to come to Dr. Koontz. My wife misses their service more than I do.
I can’t say enough great things about the staff. If you want to hear about a terrible dental experience, read my reviews on Peak Dental…

Definitely one of the better general dentists I’ve visited. Easygoing and relaxed, willing to answer questions and explain when you ask. Able to get appointments quickly when needed, little wait time in lobby. No issues with hygienists not knowing what they are doing, like some places I’ve been. Lori is super organized at the front desk too, couldn’t be easier.

When I made appointments for myself and my husband it was on one of the worse dental day experiences, at another facility (to say it was a dental office would be an insult to those who have honest practices), I have encountered to date. It was so bad that I said to my husband, who had not made an appointment to see the other dentist, that we needed to make appointments with another dentist right away because if we didn’t, I might prefer to go out of the country for my next dental experience.
On the way home from that horrible experience I saw the sign, Dr. Koontz, DDS and remembered that I had heard good things about Dr. Koontz a while ago, but didn’t actually know anyone that was a patient. We have also been so busy with renovations that I kept putting a visit to a dentist off, which I now feel we will no longer need to do. The minute you walk into the welcoming office of Dr. Koontz you know you’re in good hands. The feel is highly professional yet relaxed. Today was my first visit, primarily with the hygienist, which went very well. She was great! I believe a sufficient amount of time was taken to assess my needs and consider my wants. The information given to me is much appreciated and will help me to make informed decisions going forward. Love it!
My experience at the other office is definitely NOT at the same level as this one was so it would be unfair to compare the two; however, I have been to other dental offices in years gone by, in another state, and I can definitely say that this practice is a cut above the rest.
My sense is that this is a practice built on community needs. Thank you all for adding sunshine to a rainy day.

My family has been going here for about two years now and I couldn’t be more pleased to have found North Creek Dental. It is a family run practice so you feel very welcomed and well taken care of. My daughter loves getting her teeth cleaned from here she always leaves with a goodie bag and a prize from their toy machine. My 18^th month old boy sat on my lap during my appointment and watched Netflix on their fancy new. tablets. I recommend this practice to everyone but specially for families with youngsters.

Everyone from the receptionist, to the hygienist, to the dentist were so friendly, helpful, and kind. My nerves were defiantly settled! The hygienist did wonderful work and was so informative. I have a couple appointments to go back for fillings and I’m not even dreading them. Truly a great place!

Great Great Service! I had cavities that needed to be filled and it was painless N’s quick!

On my husband’s first visit, Dr Don examined an infected tooth. (They were able to give him an appt the next day.) My husband was pleased with the visit and the staff. They treated his infection and gave him an estimate for needed dental work. We’ll update this post after the next visit.

Dr. Koontz and his staff are fabulous! They are kind, gentle, and thorough. I love that they are able to adapt to special patient situations… I’m at least twice as demanding with the suction tube thingy as the average patient (HATE that gritty cleaning paste! must rinse/​suction it out!)…plus I have a reaction to regular anesthetic (can’t tolerate epi), so I need a different kind that doesn’t last as long and requires more work for the dentist. I’ve had some other dentists give me attitude about it, like I should just buck up and deal with the reaction I have to epi. Not Dr. Koontz! He’s never been anything but cool and understanding!
My husband and I also appreciate that Dr. Koontz is very conservative in the amount of procedures he recommends for us. Our last dentist was always telling us we needed all sorts of procedures that we felt were dubious… we’re relatively young and our teeth really didn’t feel like they were on the edge of disaster. We really trust that what Dr. Koontz tells us is the truth.
Plus, his office feels like a spa, nice and relaxing for those whose favorite destination is not the dentist’s office. Thanks, Dr. Koontz, for making my dentist experiences the best they can be!

cash and insurance have no impact on their office policy of only offering appointments in a very narrow window if they don’t like your insurance. My offer to pay cash instead of using insurance was responded to rudely. I’ve moved my dental care to a place that is able to conduct themselves fairly and professionally.

Wow, almost fell asleep in the dental chair! That has never happened! Incredibly helpful, friendly and knowledgeable staff. A very relaxing environment. Dr. Koontz took his time with me to explain the procedure and answer any questions to make sure I felt comfortable before starting the procedure. I flew in from California and would do it again for this kind of dental care!

I have been a patient of Dr. Koontz for many years. He is an excellent dentist and painless! His new office is beautiful and makes the visit even more enjoyable. The office staff is welcoming and friendly. I recommend Dr. Don to all my friends!

I’ve known Don for many years and have been going to North Creek Dental for several years. The office staff is friendly, always with a smile and have been very accommodating. Nice hygenists that are friendly and efficient. Don is very kind and gentle in his approach.
I don’t like the dentist like most people, but I have always had a good experience at North Creek Dental. I would highly recommend Don Koontz!

During my time living in Mill Creek, I went to Dr. Koontz multiple times, first for my x-​rays and cleaning, and then to get some fillings. Even though I had to go multiple times in a short time span — he was always able to fit me in after work. Quality of care was always top knotch — took a detailed look at my teeth, explained what he saw, explained the options and their pros and cons thoroughly. Both he and his staff are top-​knotch.