North Creek Medicine

Went here for laser hair removal, I didn’t get very good results, my second appointment the tech only zapped me twice. I was kinda surprised but figured she knew what she was doing when I receive my other cessions was a bit more detailed however they wouldn’t compensate for when I didn’t get full treatment. Will never go here again they just wanted more money!!!

I went to this office and received botox from a groupon offer. The woman that did the botox was nice and I liked her. She told me next time I don’t have to buy the groupon because they give groupon a cut of the profit so they’ll offer me that same price. Since I didn’t totally trust that I’d get the same price I bought the groupon again (this is 7 months later by the way). It says NO WHERE on the groupon — new customers only. I called to set up the appointment and the woman I spoke to was super rude to me. She said I can’t use the groupon but they will credit that amount off of what my bill will be. I asked to speak to the manager, Candace and she was just as rude. I went sentence by sentence and read to her the restrictions on the groupon — nothing is stated about new or first time customers. Candace said she has had many conversations with groupon about this issue. That really isn’t my problem but obviously at that point I’m done with this place. If she would have been courteous about the situation she probably could have got a long time customer but they were just rude. Their office is definitely not fancy, it is a little trailer-​ish (maybe that actually is a trailer, I’m not sure) but the lady that did the botox was so nice I didn’t care. Fancy offices usually just mean higher prices but the services doesn’t have to be so bad. Don’t bother. You can already see all of the negative reviews.

I received an offer of $ 10 Starbucks e-​giftcard for writing a review on Google from North Creek Medicine. I responded within a few hours of receiving it. When I went to write the review I got the message that they are out of e-​giftcards. Why am I NOT surprised?
I purchased 2 Groupon packages of laser hair removal from the Everett location. I was told by the aesthetician on my second treatment that I probably didn’t get a good treatment on the first treatment because the laser needed to be serviced. I have had a few treatments now, but was unable to get in last year because when I call, I was told that the laser was down for repair. I’m supposed to be on the list for them to call when it gets back, but I’m still waiting to hear from them. The first time it was down I waited 2 months for a call, 2^nd time it was a month. Third time… well you get the point.
Another beef I have was that I asked where the treatment area for the upper leg was and was told one inch above the groin and one inch below the knee. I was only treated once below the knee. The other times it was 1 inch above the knee. So are knees separate???
I was treated by 3 different aestheticians. The 1^st on seemed unfriendly. The 2^nd one was a bit tacky and the 3^rd was wonderful. Michelle was experienced and professional.
The customer service is lacking. If you are able to get them on the phone they are very professional and helpful. If you get the answering service and leave a message, they don’t call you back. If you email them on Facebook they don’t reply either.

I purchased Groupon package for laser hair removal and chose Kirkland office. Went to my first appointment and was unable to find the office. I called the office 10 times in a span of 40 min but no answer.
came home and cancelled my Groupon coupon. I read the poor reviews on Unilocal (should have read before buying the product). Never going back.
Nita B

No results despite 6 hair removal treatments, poor staff retention, dirty facility, rude staff members. Never again!!!
This place was horrible, every time I went I was seen by a new hire. The treatments seemed rushed, people were rude and condescending, in a hurry to «process» me and on top of that I saw no results, none! Obviously the equipment is faulty because I am the ideal candidate. Pale skin and dark hair. So complete waste of money. Avoid this place like the plague!

Let’s talk about today.
I was rescheduled for my final appointment 3 times.
Because they had been so flakey, I decided to call before I drove one hour north.
They confirmed my appointment.
I drove one hour north. On my only day off. While it’s 70 and beautiful out. I sat in traffic.
I arrived for my final appointment, early, as always.
At 11:05, I am informed that I have ALREADY received my final appointment.
**This is not true.** This is a scam to get me to purchase 6-​more sessions.
This means my previous purchase of 6-​sessions has suddenly now become only 5. FRAUD.
I have been the dream client for North Creek Medicine for **over two years.**
I am meticulous in my record keeping, and I know for a fact that today was my final appointment; and Michelle, my previous aesthetician, also confirmed this back in January.
**I have spent over $ 1500 on laser hair removal.** Not a groupon, like actual cash.
I have never miss an appointment.
I tip $ 20 a fucking session — because… respect.
I wrote them a 5-​star review on Unilocal…
So I stand there and wait, while they pretend to «sort out» things on their computer — they have no computer system. They have scribbles on what they call a medical chart.
I’m a nurse. This is laughable.
For a moment I pretend to accept that I’m wrong and they’re right: I’m out of appointments. But then the question becomes:
1.) If I am out of appointments, why did they continue to schedule me for appointments? Why did they confirm I had an appointment in March, and then again now in April if I did not have one last session?
2.) Why did they confirm I had an appointment only an hour before I arrived… if I didn’t have any more sessions?
3.) And why — ONLY upon arrival — did they decide otherwise?
You should see how little they care. It’s FUCKED up.
This is the WORST CUSTOMER SERVICE I’VE HAD SINCE BEING AT A USED CAR DEALERSHIP.
TWO HOURS OF MY DAY GONE.
My entire day was scheduled around this appointment.
Also: full disclosure:
Nancy is a condescending cunt who’s apology goes like this:
«Sorry you don’t like this.»
Nancy, I don’t *like* your pants. No one looks good in black denim, especially when your ass looks like pancake batter dripping down a wall.
I don’t *like* your frizzy hair.
I *hate* your apathy.
Nancy, you should have said: I’m sorry you hate laziness and ignorance.

Dr Swyer is a very good doctor. He saved my life 11 years ago, and I literally drive 2 hrs in traffic to see him, because unlike most doctors, he actually cares and doesn’t see me as revenue but he treats me like a person. He listens and treats the cause not just putting a band-​aid on the symptoms.

Today was my 1^st appointment for Laser Hair Removal at North Creek Medicine.
As soon as I approached the facility, I ran right away~it was a trailer!
Called the office and cancelled appointment.
There is no way I will have somebody treat me in that kind of unprofessional facility. Their sanitary condition is questionable. It is not a traditional medical building that I am used to or any spa like atmosphere. Even at risk of losing the money paid, my instinct told me not to go in.
When I got home, I called Living Social right away to negotiate a possible refund.
I paid $ 199.00 for 6 laser hair removal sessions. Per guidelines, refund is not available after 7 days of the purchase.
Unfortunately, North Creek Medicine did not book me in 7 days after the purchase. They offered me my 1^st appointment 1 month from the purchase date.
I also searched for reviews about the business and practices after seeing the facility — trailer. They were all negative. The more reviews I read the more confident I became with my decision to ask for a refund.
Bobby at Living Social took my complaint seriously. He went the extra mile to accommodate my request for a possible full refund.
After few minutes waiting, he was able to offer me $ 174.00 refund to my credit card plus $ 25.00 credit (no expiration) toward future purchase with Living Social.
I was pleased with out come, given 7 days were way passed from the purchase date.
Good on Living Social.
Bad on Laser Hair Removal at North Creek Medicine.

If you are purchasing a Groupon or Living Social deal for Laser Hair Removal, buyer beware! The treatments are inconsistent, meaning that one time they hurt and you have red marks for days, and the next time you feel nothing. From the beginning, they over-​promised and under-​delivered on their results. They told me 6 treatments would absolutely work right up until the 6^th treatment, and then they said that most people need to do double treatments for it to work and tried to get me to spend double the amount I paid for the Groupon in the office to extend treatment. After 6 treatments, I saw no difference in hair growth, it seemed to be a scam!

Went there on a living social deal place is literally a ghetto portable and the service matched the look. On too of all that the laser treatments did nothing. Waste of $ and time

This review is for the Bellevue location for North Creek Medicine. It’s located in an office building near where I work. I purchased a Groupon for 6 laser hair removal sessions. They are spread out 2 months apart so the entire process takes a year. The building is located in nondescript office building in an office park off of 112^th. You definitely don’t get the «spa» feeling, but it was clean.
Annette has been responsible for my laser treatments. She is friendly and answered all of my questions. Laser treatments HURT but let’s be realistic it would hurt anywhere you go. It’s only painful during the 10 minute session and I’m good to go. I’ve also noticed results after 3 treatments, so I definitely feel like I got my money’s worth for the price.

Bought a Living Social deal for laser hair removal and I called to schedule an appt two weeks ago and had no luck catching them during their normal business hours– I only got their answering service which would tell me to try again the next day.
I tried again last week and THREE times in a row was hung up on by a guy that answered. The first call I made he answered politely and asked how he could help me. Once I explained I had purchased a Living Social deal and needed to schedule an appointment he said «Sorry I have to answer the other line» and hung up on me. I couldn’t believe it at first so I tried again. Second time, heard my voice and once again said something on the lines of «Sorry, can’t help you have to hang up now» and hung up AGAIN. I called a THIRD time and he answered with «Thanks for calling North Creek Medicine, my name is Juan how can I help you?» I told him I needed to schedule and appointment for hair removal and he just simply hung up on me a third time.
PRETTY SKETCHY IF YOU ASK ME. I contacted Living Social about this issue and they refunded my money back but in their «deal bucks». I’m not very happy that I now am stuck with $ 117 «deal bucks» I have to spend on Living Social due to this issue.

Drove around forever trying to find. Didn’t expect clinic to be in aging modular building. Smelled musty inside. Did not and would not receive services here. buyer beware.

Bought a Groupon for laser hair removal hair. I’ve done 3 out of my 6 treatments, and so far, so good. I had previously done a full course of 6 treatments at Aura in Bothell, and was dissatisfied that the 6 treatments there made almost no difference at all in reduction of hair. In just one treatment at North Creek, I saw better effects.
The place is a little shabby looking, but I don’t mind the appearance. I feel more comfortable going there as they have a doctor on staff, unlike most of the laser hair spas. The staff was very friendly and the technicians have done a good job for me.

They burnt my skin with laser, didn’t even apologize or try to fix things. Just said these things happen. I’ve gotten laser done before and these things DONT just happen. The female doing my treatment kept going on and on about her personal waxing business on the side, distracted as she burnt me. And I gave her feedback that this doesn’t typically hurt this much, and she ignored me completely. Resulting in some nasty burns. I recommend staying away from this place.

I bought this groupon when I loved closer to Everett. It was a great deal. I scheduled my first appointment and arrived at a trailer… random, but I gave it a shot.
1^st appointment: I left with blisters down my bone in the spot I received laser hair removal. I have had 2 other places treated an 2 other clinics and I have never had any blistering. It is right on the bone and it felt like she just did not have the laser pressed against my skin. My boyfriend told me to defiantly not go back, but I did.
2^nd appointment: They had VERY limited times available so I had to adjust my work schedule for anything to work. I arrived and once again received a nasty little blister int he SAME area. But this time she got to close to a tattoo and zapped the ink. (I guess there is metal in tattoo ink). It was one of the most painful things I have experienced. My tattoo was swollen a quarter centimeter off of my skin for two days. The swelling went down and the the blistering began… 3 weeks later colorful pieces of my tattoo skin (sorry its graphic) were falling off of my arm and now my tattoo is blurry… ugh
3^rd appointment: (I know, I’m not sure why I went back either) By now I have moved further south and with Seattle traffic this drive can easily be over an hour. They called me ½ before my appointment (I drive a motorcycle, cell in the backpack, cant answer) to tell me my appointment is canceled. SO I get there after a 1 hour 15 minute motorcycle ride in traffic to see that the motor home is closed. I check my messages… almost cry, and head home.
4^th appointment: *sigh* there is a new girl training. I’m optimistic about this. I ask her to please steer clear of the tattoo and maybe angle the laser when she is going down the bone of my forearm. (sad I have to tell them how to not scar me) She was nice, she didn’t scar me. My appointment went almost half as fast as usual. I was happy. Until 3 weeks later when my hair started to grow in and I now have tiger stripes on my arm. She spaces each zap too far apart and the parts she zapped have good results of no hair, the parts she did not zap have hair… Its weird but I figure in the next appointment I will just mention this and when all the treatments are done I wont have hair anywhere anyways so not big deal…
5^th appointment: I drive the long drive and hit traffic when there is an accident one exit away from the North Creek Medicine… I call and an answering service answers, who tells me they are all out to lunch till 1 (when my appointment starts). I tell him I might be a little late and he says he can just leave them a message. I show up 17 minutes late for my appointment. I am told they left already «they are allowed to when you are more than 15 minutes late» I ask why they did not call me to see if I was coming, I ask if they got my message that I was going to be late (no) I ask them to please call her, she can not be more that 2 minutes away (NO) I’m almost brought to tears… They say they can reschedule me… I say no thank you. I will take my tiger striped hairy arms, new scars and blurry tattoo, and 2 hour drive back home and chock it up as… I’m not sure yet… but something bad…
North Creek Medicine, I hope you can offer some sort of apology.

I went in for laser hair removal at North Creek Medicine on a groupon, and boy did it turn out to be an utter debacle.
The scheduling started out fine and I went in for my first treatment late last year. The place is a converted trailer that offered community medicine. Not one to judge stuff by its cover, I didn’t think much of it, and happily put myself at the hand of Cathy (?) the aesthetician.
I signed a waver, but neither it nor anyone on staff explained the process of how laser works. However, the aesthetician seemed relatively experienced (said she’s been doing it for 12 years) and we chit chatted about horses while she prepped me and spent about 25 minutes lasering the areas we discussed. She got a little sloppy towards the end (stopped using the air blower, which is suppose to keep your skin cool, because she got her hands full). The ENTIRE procedure was extremely PAINFUL despite the numbing cream, which shocked me. The pain from the lasering lasted the entire day… and when I talked to other friends who had gone through the same procedure, some said they experienced pain and others said they did not. What no one else experienced is that the next day, I got terrible bloody blisters around the areas that was lasered — particularly bad around the areas that did not get the air blown on. When I mentioned it to the aesthetician, she told me it was normal, but that she would lower the strength of the laser for next time.
There’s a long gap between each procedure (6 — 8 weeks), which I didn’t know… this means the whole process of 6 laser sessions takes just under a year… but now it makes sense given the hair growth cycle.
The second session the aesthetician spent around 10 minutes lasering (a significantly less amount of time than the first). It was just as painful as the first time, and I didn’t get bloody blisters, only regular ones.
The third time I got a different woman who was terrible! She had me apply the numbing cream myself in the waiting area while she handled another patient, and the entire laser session lasted about 5 minutes. She had spotty coverage, and each spot she did manage to laser got blood blisters. This time I wised up, and I went to a dermatologist who confirmed second degree burns. I called North Creek Medicine and asked to speak to a medical professional and explained my situation. They were quickly to accommodate by setting an appointment with the registered nurse on staff (I found out later this is due to the fact that someone in Illinois had sued and won a similar laser burn case). She confirmed that it was indeed burns, and she admit to improper settings on the laser… but offered no apologies only that «these types of burns don’t tend to scar.» Great, thanks. What about the fact that right now I am living with 2^nd degree burns and I want to cry every time I touch my skin to anything? She offered to prescribe pain medicine and perform all my future treatments for me, but didn’t give me any sense they would be reprimanding the aestheticians or that they would have additional training.
They got so lucky that I don’t like litigation. I had pictures, an independent dermatological confirmation, North Creek’s own admission of mistake, as well as a precedence case that was almost completely identical. North Creek Medicine did authorize a Groupon refund (but I had to ask), and they were not removed as a merchant from Groupon and continue to offer deals. SO BUYER BEWARE!!!
And a final note: nearly 6 months later — what do I have to show for any of this? Luckily, no scars, but I still have all the hair. Even after three «treatments» there was no appreciable difference between the amount of hair I had before and now, so would I do laser again somewhere else? May be, but I would DEFINITELY NOT go to North Creek Medicine for anything. EVER.

I purchased a Groupon for laser hair removal. When I drove up, I was stock to arrive at a mobile home; that had been renovated into an office building. When you first enter, there’s an over powering smell of mold. The staff wasn’t very friendly. And the rooms are out dated, and SUPER tiny. I hope the laser machines aren’t as out dated and old! I must learn to Unilocal before I buy.

If your looking for personalized, quality healthcare in Everett then this is your clinic. Many of the other clinics in the surrounding area make you feel like a fast food restaurant, they push you in and out as fast as they can. Not here at Northcreek. Both docs take healthcare serious and will take whatever time necessary to make you feel confident with your care. We need to bring back small mom and pop healthcare clinics like Northcreek.

I was offered a laser hair removal treatment through this facility. I was shocked at the state of the building, the bathroom was old, rusty, and molding. The carpet in treatment rooms had stains on them. Lets just say that this looked nothing like a doctors office. I was very uncomfortable, and ended up leaving without treatment. I’ve done laser hair treatments through 4 other facilities, and all were wonderful experiences. This… I’m still a loss for words.