O’Neill’s Wheels

My boyfriend and I bought an suv from Oniells last year. We absolutely love it, have not had any problems with it. I went there today with my daughter and she got thee cutest car ever!!! We will definitely be getting another car from them soon! The staff at oniells are all awesome! Love them!!!

I’m not going to beat around the bush. I called with questions, and couldn’t get answers. Not once did I ask for specific numbers, at all. My wife and I moved in from out of state, and I was simply trying to get a grasp on what we were looking at, since I have not been in the area for almost ten years.
It was one battle to hear my one-​year old daughter making the highly expected one-​year old baby noises in the background while making this feeble attempt at having a professional, informational conversation over the phone. But, the lady on the phone eating her lunch, which sounded like 14 potato chips being eaten at the same time, didn’t help me a damn bit at all. If I could have recorded our conversation, it would have sounded like a 1993 Ice Cube album … everything on repeat, every 15 seconds … «I don’t know, you would have to come in here». Even Sir-​Mix-​A-​Lot didn’t scratch this much.
Believe or not, I digress. 2 WEEKS LATER, is when I received a follow-​up email from the owner, Tim. It went like this:
«I was clearing out some older e-​mails, came across yours, and wanted to make
sure any questions you may have had about the Chrysler, or the In-​House
financing were answered promptly, fully, and politely by one of our team
members.
Did you get a chance to drive it? Was the financing approved for In-​House?
If you are still in the hunt for a good car, have any unanswered questions,
Or if you’d be kind enough to share comments and suggestions… please don’t
hesitate to contact me directly at anytime.
Thank you for your original inquiry, and for considering our dealership for
your next vehicle. Enjoy our little bit of Summer we have left, and I hope
to hear from you soon.
Sincerely,
Tim O’Neill»
I did as I was suggested that I could do. I contacted him, directly. No need for my response to be copied here, you just got the story, above. I would have been OK with something like «Hey, I have to head out of town, and will get back to you later this afternoon». Something along those lines, at least.
Instead, I have been completely ignored. Here I am with money, a down payment, and a trade-​in all in one, been treated like I don’t exist, and have no response. As a business owner, I don’t get it. However, as a business owner, I would wonder if there is staff behind the curtains driving this machine, which Tim does not know about.
Nevertheless, it has taken over 2 weeks for any kind of question to be answered, and I fail to see how my concern was not only completely ignored, but more so by the business owner in over 24 hours. I would have jumped on this right away, reprimanded my staff (those who are responsible) and called the customer ASAP.
I wondered if it would have helped that I mentioned I was a repeat customer from years ago, and all the friends I directed there. However, the phone call as stated above will answer that. They may have had these customers before, but never again. I am now one of them.
BEWARE.

I have purchased two vehicles here. The first did have mechanical issues. However, Tim, Mike, Denny & Holly were great during a very high stress time. Tim took care of the bill completely. Ultimately, that vehicle did stop working. I had to pay a very small amount of what the remaining bill was & Tim wrote the rest off. Most buy here, pay here lots would have told me I was s.o.l. The car I have now is wonderful. No issues. There was one small oil plug issue. They took care of it & even gave me an oil change free. :) I never miss a payment. If I’m going to be a couple days late, I call Holly before the due date. She is great. Tell her what’s going on & no worries or stress.
To those with a bad experience: If you treat someone with respect, they will treat you with respect. You can’t have bad credit & a bad attitude and think the world or Tim O’Neill owes you something. Personally, I have wrecked credit. I am grateful Tim took a chance on me. I have a nice, reliable vehicle. I can get to work. I can put clients in my car & not be afraid it will break down. I am eternally grateful to O’Neill’s.
Buyers looking for recommendations: I referred my son here & he has good credit. I know they will treat him right & give him a fair price. I recommend checking the not recommended reviews. There are a couple that are very complimentary. I am not sure why they are in not recommended. Last year, there were more fans of O’Neill’s. Somehow, they are not on here anymore. Someone needs to find out why Unilocal seems to block good reviews.

If I could give less than 1 star I would. We had been without a car for months using public transit and were really tired of it. Our first stop was O’Neill’s. When we walked in the salesperson seems bored and not very enthusiastic about dealing with us. He tossed us a form to fill out then randomly chatted on the phone and walked around talking to other workers. We sat waiting for him to remember we existed to actually discuss what they could do for us. He says «let me take this to the boss» and disappears into the back. After a short time he comes back and just tells us there is no way. That was that and he was through with us. Fortunately for us the next place we went too was much more amiable and excited to help us get into a car. Excellent Choice Auto Sales sold us a car that day. Then the next day told us they got us an even better financing option that knocked off a year and dropped our rate. Whatever you do, if you value being respected and actually treated as if you aren’t wasting someones time by existing don’t go to O’Neill’s. The only time you will be wasting is your own.

Its a good place if you like getting treated like you are less then human by the ladies behind the counter, they also will lie to you and cheat you!
Basicly I have gotten 2 cars from these people, never once was I late or unable to pay, the 1^st car I did the last payment over the phone and was told yeah we will send you the spare keys, never got them of course. Now on the 2^nd car I whent in to make my final payment the lady behind the counter REFUSED to take my payment and to give me the spare keys basicly told me if I dont like it I need to speak to tim I guess hes the owner who conveniently was not there… this place really took a dump in the last year are so

Had some issues with our jeep but tim got us hooked up through the warranty company!