Pearle Vision

I did a lot of research and a lot of Price shopping and by far Pearle Vision was the kindest… Friendliest… And more professional than the others that I went to. Jennifer was the representative who I had the pleasure of being waited on by. She was wonderful, courteous and very professional. I will shop at Pearl Vision here on out and would by far recommend them to my friends and family.

Truly a great experience. My husband’s eye doctor didn’t have many decent frames and the ones she had were really pricey so we decided to give Pearle a try. They had a ton of frames and they were all very reasonably priced. Within 30 minutes we had the frames picked and ordered and we were out the door. I wish I remembered the name of the woman we worked with. She was just such a sweetheart and so personable. I actually hugged her when I left. We will be back next time we need glasses for sure.

Tami, the manager, was extremely helpful and effective. She made no attempt to dissuade me from repairing my frames, fixed them, and told me what my future options might be. Precisely what I was looking for – very professional with outstanding customer service – I’ll be back!

I have always gotten my glasses at Sears, but decided to give Pearle Vision a try.
I made an appointment for the afternoon on a Friday, no less. I was their last appointment of the day. When I arrived the saleswoman at the desk was very friendly and explained the paperwork needing to be filled out.
I am a very nervous person when it comes to eye exams. I explained that I cannot usually tolerate the «eye pressure» test when they puff air into your eye. She explained she would try once and if she couldn’t get it and I was too nervous she would try drops instead. Well, in 8 years, she’s the first person to set me at ease and get both eyes. She was very patient with me and it was greatly appreciated.
When I finished the Doctor was ready to see me, right on schedule. He too was extremely friendly and made me feel at ease. I was nervous that being the last appointment of the day might speed things up, but he took his time and made sure I was comfortable with my prescription.
I went to pick out glasses and another associate was explaining the differences in frames and was extremely helpful with my questions. Once I picked the frames I wanted, I was able to sit down and figure out what I owed them and when they would come in. I was surprised to have my glasses in my hands in less than a week. I was ecstatic. They are perfect and I couldn’t have asked for a better experience, I will be back!

Not a big fan. The first time we went here was for my husband to get contacts. They were not terribly helpful, and he had a really difficult time getting them in. I had a regular eye doctor back east, and she was great when it came to assisting me when I made the transition to contacts. She answered questions, coached with a mirror, and put them my eyes herself once or twice to show me. My husband got none of that. No one helped him put them in, and when he clearly had a rough time getting them in (his first time) he was told his eyes were retracting into his head and they had never seen that before? (We have since gone to an actual eye doctor for him and he was told he had strong eyelids, and given some helpful advice).
The second time we went for me. The appointment was in the late afternoon and it was clear the gentleman doctor was in a rush to leave. He changed my prescription to be the same in both eyes (I only have astigmatism in one eye, always have, still have as it turned out) and I had to return after a week because all text in computers and on posters was doubled! I was seen by another doctor, and not only did I not have the same prescription in both eyes, but I didn’t have that particular prescription in either eye! How does that happen?
The doctor who corrected it was very helpful, but I still don’t think they got it 100% right.
Save the money for an actual eye doctor with a private practice. Some things shouldn’t be a quick dash to the mall, as we learned. My husband just recently was seen by a doctor in Everett, and the experience was entirely different.

Time for the dreaded new glasses and don’t like paying opto markup prices, so we’ve been going here for about 12 years…
Bought some regulars and Oakleys and had nightmare problems with the regulars; left eye looked like someone stepped on Spiderman!
Had an interesting difference of opinion between two of the worker whether it was a defect or not… so I emailed corporate.
Got the manager, great person, on the line and setup a time to look at me spectucals… she apologized for the behavior of her staff and said the defect was on them… replaced my $ 315 glasses in five days, no charge.
If I blew, I was ready to pay, but I didn’t, so I didn’t want to pay… great job taking care of the customer, Pearle!

I give this establishment NO STARS but Unilocal’s lowest is one.
The manager in charge has no customer service skills. I actually took a course in customer etiquette when I worked for MCI Business Services and she is definitely lacking in this department.
I called a head of time to verify my VSP benefit so I would not waste my time driving out 30 mins for nothing. Usually, I would receive up to 150.00 for a new pair of glasses with my vision benefit plan but the Pearle Vision rep advised me VSP is an out-​of-​network coverage and I only get 45.00 for frames and 35.00 for the prescription lense plus they were willing to take of an additional 40% off. I really liked the buy one get one free deal and asked the rep if it applies as well. She got off the phone to verify and she came back and said yes the deal applies with the 40% off. I told her that sounded great and I would be there in a couple of hours.
To my surprise, the manager with a «apprentice optician» name tag helped me out directly. It started off pleasant whem she come up to me asking if I need any help and I told her about my earlier phone call and situation. She finally spoke to the rep who helped me out and came back to tell me the samething but with a little twist. The manager told me they would never give two discounts like that. I specifically told her I drove over 30 mins to get here because the rep told me about the deal. She didn’t want to hear it and walked away to help another customer. Any other reputable establishment would not treat their customer this way.
I was already upset I wasted my time driving up here so I was not about to leave without getting some answers. After a few mins, I walked over to talk with another rep but before I could continue, the manager strolled over and started telling me I apparently misunderstood and there is that’s that. I told her why would I want to pay glasses when I practically get them for free with my benefits?
I’m going to list the customer service rules she violated:
1. Walking away from a customer in a rude fashion.
2. Telling a customer he/​or she they are wrong.
3. Doing whatever it takes to make the customer happy again.
Pearle Vision’s corporate office will definitely hear from me on Monday.