T-Mobile

I signed up with T-​mobile last month because I heard good things. For a while, I recommended T-​mobile and my sister, two brothers and mother are all using T-​mobile. However, this may soon change.
My third trip to this location was enough. Cameron is a sales representative there and signed me up for my contract. I was billed in my first bill for $ 10 that I did not agree to. He was unhelpful and even rude. The other two employees (on Sunday August 9, 2015 about 5:30pm) were encouraging him.
About the same time another customer stormed out angry about wasting his time. My second trip was even worse. They were helping people who came after me in line and ignoring me. My questions do not get answered and more often than not it seems better not to even go in this store. I get more help fiddling around on the T-​mobile website. Sorry to say, but computers replacing human workers is not always a bad thing.
Sorry T-​mobile, your staff are under-​trained to the point of incompetence and unwilling to help. With so many more options, there is no reason to stay and be treated this way.

I went in to get my wife a new phone. in the end I walked out with a new tablet an iPhone 6 for my wife and a nexus 6 for me. In the end I only added 6 dollars to my monthly bill. The associates were not only helpful but fun. I do not usually give shout outs by name but Neal Brittany, Neal, and Antonia were delightful and I highly recommend them.

I would recommend all current and new customers to avoid this store. Agents at this store seem to be non-​responsive and at best unhelpful. I lost approximately $ 200 because of the salesperson there and after that I was not able to reach him.
I wanted to trade-​in my Iphone 5s with 6 plus. I called this store and asked for a specific color. They lied initially and told me that they had the color. When I went to the store, they convinced me to place the order through web and told me that I would receive $ 375 for my old phone.
In reality I received only $ 172 dollars for my old phone, as the agent did not check my phone properly and shared the incomplete/​wrong information. Had I not trusted the salesperson there and traded-​in my device at some other store or sold at ebay, I would have not lost $ 200 on phone.
Avoid this store at all cost.