Unique Stone Construction

I hired this company to remodel my bathroom after I read the reviews in Home Advisors where they got a 4.85 star rating out of a 5. Their motto is «Quality You Won’t Regret.» I originally hired another contractor, electrician and plumber. I could tell right away that this project was too much for the first contractor. We were completely rearranging our bathroom. I interviewed 3 other companies and decided to hire this company as the contractor, Sergey, seemed ready to take on the project, guaranteed that the project would go according to the original timeline and he assured me that he had the experience. We live in a 106 year old home and have remodeled the whole house so we know what to expect. We had an in-​the-​wall toilet. I gave Sergey the specs, a picture of what it should look like and a YouTube video to show how to frame it out. He did it wrong twice and told me he never watched how to do it. He finally did it right. Then he leveled our floor and covered our heat vent. I had a vanity made for this room and they had put the vanity over the vent. I realized in the middle of the night that they covered the vent. Sergey said he would fix it. Later at the end of the project, I realized there was no heat coming out of the vent. Sergey just said it was this old house. I told him it was a new gas furnace and no, it worked fine and asked him to take a look. He didn’t but my husband did. The vent was completely off. This was at the end of the project. Sergey said he didn’t do it. Well I do hope someone took the vent off before Sergey chipped away the cement when he originally covered the vent with cement. Sergey finally had someone come out to connect it. Then the shower doors. I asked him when they would be putting the shower doors in. Keeping in mind that I gave him the list of everything that I bought a Kohler which included the shower doors. He said we never talked about that. I told Sergey that if he does a bathroom doesn’t he ask the homeowner about a shower curtain or shower door. He said he doesn’t. The timeline was very important. I had the fabricators scheduled to put the marble counter on, I had a family of 7 coming to stay a week and then another 2 people coming after that. We only have one other small bathroom. Sergey did finally put up the shower doors, but did it wrong ending with a deep gauge inside the top rail where the rubber slides run back and forth. I had to hire another company to fix that. I had a complete drawing of what I wanted the bathroom to look like and I told Sergey that I wanted a large mirror with the scones coming out of the mirror. When the time came to put the mirror up, Sergey didn’t have a company lined up but did give me a number to call. I called them and they said they couldn’t do it. Remember this old house is completely out of alignment, so the sconces from the top of the frame were set at a specific distance from the top but at the bottom it was two inches off. The mirror is so big that no one can tell. The eye goes to the top of the bottom of the mirror frame. It’s all an illusion so we had to find a company who would do that. Then there was the day that I was finally going to use my whirlpool tub. It didn’t work. I asked Sergey, he said it wasn’t his fault and not up to him. I told him that I hired him to oversee the remodel. I asked the plumber and electrician. The electrician came in to make sure that the electrical was working and it was. The plumber said it wasn’t his fault. I called Kohler and they told me that my contractor needs to call them. Sergey said he fixed it by blowing in the hose. Today, it’s still not working. The on button is stuck in and I’ll have to hire someone to fix it. The most frustrating issue with this company was the multiple times I would call, email, text to ask Sergey who was coming, when they were coming and even if Sergey said someone would come, no one would show up. Then I would ask «Where are you». I started documenting how often this happened and after 20 times, I stopped counting. All I heard was, «I’m so busy. There should be two of me». I even gave Sergey a timeline sheet to help him remember what he said. This only help a little. What I can say is that Sergey’s tile guy was amazing. He deserves a 5 star. The sheet rockers and the cabinet guy were also very good. I posted this review on Home Advisors over 2 weeks ago but it isn’t posted yet. I think maybe when Sergey just did one project at a time, he was probably a lot better. He a nice guy, very poor project manager and thank goodness for his subs. «The Quality You Won’t Regret» Well, I’m certainly regretting it.