Michaels

I usually know exactly what I want when I come so I don’t spend too much time browsing. Line can get kind of long and the store is set up a little strange. Yarn selection is ok.

Visited on a Monday holiday afternoon, I would have expected there to be more people on staff. This was my first visit to this location and I needed help looking for some things on my list. I wasn’t able to find anyone on the floor and eventually found the things on my list. There was only 2 people for check out and it was a particularly long line. The only redeeming factor was that my purchase was 25% due to a coupon for President’s Day.

This was my first visit to this particular Michael’s. I came in to purchase the Rainbow Loom for my daughter. When I first came in the line was extremely long and there was only one cashier. I spotted at least 5 other employees on the floor and no one came for back up. Once I found my item I browsed the store in hopes that the long line would go down. Unfortunately it didn’t. I waited in line for at least 15 minutes!
Once I left the store I realized there was a 40% off coupon posted on their site. So I went back into the store with my receipt and the coupon on my mobile device and waited in line yet again for another 15 minutes. Once I reached the counter, I explained to the cashier that I wanted the 40% off on the Rainbow Loom I just purchased since it was a regular priced item. And the cashier looks at my receipt and then tell me I need to bring the item back into the store. And then he said I would have to get back in line. So at this point I’m highly pissed!
I go to my car to get the item and waited in line for ANOTHER 15 minutes. As soon as I reached the counter he then tells me that the Rainbow Loom is excluded from the offer. And once I read the very fine print it did state that the Rainbow Loom was excluded. I couldn’t argue with that.
But my issue was that when he first saw my receipt he KNEW I was inquiring about the Rainbow Loom. And the fact he made me go get the item and wait back in line just to tell me it was excluded was unbelievable!!! So now at this point I’m beyond pissed and ask to speak with a manger.
I waited 45 minutes to speak with a manger! Her name was Estella and she was the night shift manager. So at this point my blood is boiling!!! Once the manger approached me she said it took her so long because she was working with two customers in the framing department which takes time and she’s the only person that can do that task. She apologized repeatedly and that wasn’t enough for me. She explained that even if she tried to give me 40% of the Rainbow Loom it wouldn’t go through which I believe she was lying! So she asked if I wanted to purchase anything else and receive 40% off. I immediately let her know that I would not spend another dime in that store and that on Monday morning I will be calling customer service to file a complaint.
I have never been through such a long and irritating battle like this before. I could understand the cashier being an ass but not the manager as well. This team sucks and I will make sure I file a complaint!

Had a hard time finding what I needed, also couldn’t find anyone to help me find what I came in for. After wandering for 15 minutes I did find the items. Only to wait in line for a long time because they had only one cashier.
I guess it would be fine if they hired some people.