Mark Y Shimao, DDS

The front desk lady was super nice and helpful. That was the only good thing about this place. And that they have a kiddie corner. The teeth cleaning I had took about 10 minutes max, and I didn’t even feel like they did a good job at CLEANING IT. Then when the dentist came in, he didn’t even greet or Introduce himself. Said nothing and didn’t even have an expression on his face. If yoi want to be well informed about youe teeth oe general mouth health, he is not going to do that for you. That would be the first and last time I go there.

This dentist worked on the WRONG tooth!
The filling on my tooth fell out so I called this dentist office to make an appointment and Lori was very helpful and was able to squeeze me in their very busy schedule. The day I went in, I filled out all the forms and informd them my filling came out and pointed out the specific tooth and also I told them I have TMJ and I wore a jaw splint. Afterwards they took me in hurriedly and took xrays of my teeth. The dentist came in and looked over the xrays and inside of my mouth. Within seconds he was done and told me to make an appointment to fix the tooth where the fillings fell off. It felt so rushed & it was so quick I couldn’t even tell you what he looks like as he never took off his mask.
The day I came back, they promptly took me in the back and sat me in the dentist chair while the dentist assistant made the necessary preparations and pulled up my xrays. Again, I pointed out specifically which tooth I wanted to get done and reminded them again about my jaw splint, a mouth piece that corrects TMJ. The dentist came in soon after that and started working on my tooth. Again, I felt rushed as he darted to his next patient. Afterwards, I went in my car and looked in the mirror to check out my tooth. To my surprise, he did not fix the tooth that I came in for and instead he fixed the one right next to it. I walked back in and told them they had worked on the wrong tooth. The dentist said that he felt the tooth (I didn’t even know or felt that there was something wrong with it) that he worked on, needed more attention than the tooth I specifically came in for. Who is he to make that call and work on it without informing me first? I believe he was too rushed and was not paying attention! And then, he told me to call back and make an appointment so he can fix the original tooth that I came in for. I felt as if he worked on the wrong tooth purposely so that I will need to come back again to fix the tooth that I came in for originally. Because he worked on the wrong tooth, my jaw splint, which cost me $ 4000, no longer fit in my mouth and now I have to pay to have it redone. I did call back, but not to make another appointment but instead to voice my dissatisfaction and insisted to make a notation of it on my Dental record. I would ABSOLUTELY NOT recommend this dentist at all.

I don’t know what these reviewers are talking about but this was the worst dentist I have ever experienced! It is a small practice which I don’t mind but the dentist does not take the time to talk or listen to you he rushes thru the exam and when you ask questions he acted as if it was a bother as he rolled his eyes to the top of his head. I had to ask Lori the front desk what my treatment plan was because he was in such a rush and was obviously irritated by my questions. He told Lori my treatment plan and she told me my options and costs (forget Hippa privacy) in front of all the patients at the front desk, I was so embarrassed and angry I left out to my car and cried:(I will never go back this is a horrible dentist!!!

1. We called at least 4 dentists offices. This was the most reasonably priced one out of all of them. Seriously, you don’t need to pay $ 150 per month for dental insurance. My entire appointment (exam and 2 X-​rays) was just under $ 90 cash. I’ll be back for a cleaning and that will be under $ 100 too. If you actually care what stuff costs and don’t act like a Kardashian on a spending spree, call around before going to the dentist.
2. When I got there I was told it was going to be a «long wait». I was in the dentists chair less than 20 minutes later. Clearly their definition of «long wait» is far off the mark. Most doctors offices are like getting your car titled: standing around for what seems like days on end. This time I actually wanted to wait longer, I just started reading one of the magazines…
3. The receptionist could very well have been a dentist for all I know. She was the single most knowledgeable person on teeth I have ever met. I asked about whitening, brushing, and crown re-​shading. Got detailed answers to everything. Before I even saw the doctor I had every one of my dental questions answered. I’m an excessive weirdo about asking detailed questions, so to have someone answer so thoroughly and knowledgeably was a change of pace.
4. The doctor clearly knows what he’s doing and doesn’t mess around. He was thorough but fast for the exam. Just what you want at a dentists office. I didn’t feel like it was the traditional «dentist» experience where you wait around in anticipation for hours only to have some a-​hole prod your teeth until you bleed. No, this was actually enjoyable.
5. Everyone was happy and pleasant. Were in Hawaii, so this is to be expected. But it was on-​par with the Aloha culture. Very nice experience overall.
This place is in Eva Beach, on the second floor end unit in the complex next to Burger King.
IMPORTANT: Use Google Maps to get there.
Apple maps will try to take you under a highway bridge in a seedy part of Waipahu.
Google maps leads you right up to the door.

I had been a patient here since I was a child. That’s just about 20yrs seeing Lori and Dr shimao lol! I have always had good visits so No complaints from me =]
now I have children of my own that need dental visits… I tried another office in Pearl city that the pediatrician referred me to, and hated it! After that first visit there, with a dentist that didn’t even clean my sons teeth and had horrible smelling breath, I decided to bring my kids to shimao.
Ever since coming back and bringing all my 3 kids every 6months, we have been very happy here. I’ll be sure to recommend this office to everyone in the area! Even though we are in Kapolei, I’ll make the trip to ewa beach. Not that far, and super close to grandma’s house =)

By far the best dentist I have ever been to. Cleaning was very gentle and my 2 cavities were fixed fast and without any problems. Staff is very friendly and caring. Would recommend to anyone looking for above and beyond care =)

I find it cute, how Lori is the Receptionist and Dr. Shimao is her husband. They are AMAZING people. The wait isn’t that long, even if it was I wouldn’t mind cause they always play the latest movies on (:
3 Rooms, with 3 different types of movies playing. (:
I use to love this place when I was little, The treasure chest was the bomb. I think I cried when my mom said I was too old for a toy when I was in Ilima Intermediate. haha,
I was greeted and seated in immediately. X-​rays and cleaning took about 45 minutes all together. Happy to say no cavities… YET.

Very gentle cleaning, were quick and efficient and didn’t try to fix stuff that wasn’t an issue. My wife had the same feedback when she went here for routine cleaning. Don’t expect the Dentist to spend much time with you unless you say you have an issue, but that is probably how it should be.