High Wycombe Farms Kennel Vacationland For Pets

The owner of this facility is the most unprofessional and rudest person I have ever dealt with and this is why:
First off I live in NJ and my mother recommended this kennel to me who had heard about it from a coworker. I figured since I was going to be out of state for vacation and would be going back to PA on the way home, it made sense to bring my 4 lb Maltese mix here. My Mom spoke to the owner and told her that my dog is a «barker» which is absolutely true but as an animal caretaker, I expected the woman to be experienced with handling a variety of issues especially when they are away from their home!
The day I brought my dog I came prepared with her medical records, food for the week, her leash and harness and a toy for her to play with. The woman seemed pleasant enough but uneasy with the fact that I was coming from NJ to board my dog. Her kennel was almost at full capacity with about 10 dog kennels so I was comfortable leaving mine there. She made copies of all her medical records and took the things I brought for my dog saying she didn’t need her leash. We left and the next day we went on vacation.
At 9 am the next day I woke up and noticed that I received a missed call and voice mail from the kennel. It was the owner yelling in a very impatient and rude tone «She cannot stay here, she has to go!». Apparently my dog was not happy there and she had trouble bringing her back inside the dog kennel when she was in the run. The owner also called all of my emergency contacts (one of which is my mother-​in-​law) immediately after me and caused a massive panic. When I called her back I asked what happened and I got the same rude yelling and I could barely get a word in because she kept circling back to why my dog couldn’t be there. At one point she even said «You’re not listening to me” – I have never felt so patronized in my entire life by a so-​called professional dog boarder. The woman even started yelling at my mother-​in-​law because she asked if there was any way that my dog could stay – it had only been one night and the owner didn’t give my dog a chance to settle in. Once my mother-​in-​law went to get my dog the woman acted as if nothing happened and then told her «You’re a mean woman,» which was completely baffling to her.
If you are truly capable of running a dog kennel, how about learning how to properly handle and care for a 4 lb. dog???