Walgreens

NEVER, EVER use Walgreen’s of Exeter for any Rx of controlled medications! Yesterday, my hubby hand-​carried a bunch of Rx’s to this pharm (drive-​in window) as I was discharged from the hospital. The ONE controlled Rx was «lost» when he went to pick them up an hour later. All staff INSISTED that they’d NEVER gotten it, and that they’d «looked everywhere» for it. The Pharmacist called the Dr., but he couldn’t legally re-​issue it. My hubby said he wasn’t leaving until they found it, and that they «would have to have the POLICE remove him.» When the tech heard the word «police,» she busied herself elsewhere and suddenly FOUND the missing Rx! She claimed it had been «hidden» in the drive-​in box under the rock – when my hubby specifically placed that Rx ON TOP of the other Rx’s in the box, and there must have been 30 subsequent transactions in the box when he left. But what else could she claim? She’d have gone to jail if she admitted sliding THAT Rx aside (thinking we’d just get Dr. authorization for it anyway), and having it filled later, only to take it home. The Pharmacist gave her a strange look when she «found» the Rx, but nothing was said to my hubby about investigating this incident (that’s what the VIDEO cameras are for), or immediately suspending that Tech until they found out what happened.

This store’s pharmacy has gone down hill drastically over the past year. It’s been a steady continual decline. There seems to have been a high turn-​over rate of pharmacy staff. The staff now is so inferior to those that ran it before. They just cut the hours back too, they use to be 24 hours — which was very convenient. Now they have nothing that makes them stand apart from the other pharmacies — in fact they are now far behind the others. Sad, it was a good place — but I can no longer recommend it. Their store in Epping is much better, and seems to have their act together. If I were to guess, I’d say that the store in Exeter is going to close. It’s old, run down and the most of the good staff is gone. Too many other choices than to put up with incompetent staff — especially when they are dealing with medication. Look elsewhere…

OUTSTANDING PHARMACY STAFF WENT ABOVE & BEYOND (AT NIGHT) TO LOCATE UNUSUAL (OUT-​OF-​STOCK) NEW PRESCRIPTION NEEDED IMMEDIATELY !!!
I have always been very happy with the service at the Walgreens Exeter drive-​thru pharmacy, because the staff was courteous and would give biscuits to my Corgi, Griffin, who would accompany me.
But when I really needed some outstanding service from them, Janet, the pharmacy assistant & Joe, the pharmacist, really came through for me!!! They located an unusual, out-​of-​stock drug, and Janet drove 30 miles at night, to the nearest Walgreens, to retrieve this uncommon prescription, which was needed for an evening dose, following an evening discharge of a family member from the hospital.
I could not be more IMPRESSED with that LEVEL of SERVICE!!!

Sick as a dog and I go to pick the medication the Dr called in hours before. When I get to the drive thru the guy tells me they have nothing. After a few minutes he comes over with a piece of paper and says the Dr called it in by didn’t leave your DOB. I asked a simple question, but «did you call the Dr back to get it?» He tried to throw someone else under the bus. Not the first issue with this pharmacy.

I went in to pick up my X-​Mas cards and the person who was supposed to be behind the photo counter ignored me for 10 minutes. In fact, I was ignored by 2 separate staffers. When she deigned to show up, she then tried to charge me twice for my order, which was already paid. This is the second time I’ve found it all but impossible to get someone to help me when I went to pay. After about 7, the cashiers are almost never where they are supposed to be.

Very easy pharmacy with pleasant staff, excellent hours 24!, drive thru, and send a text message when ready for pickup.