Alicia is a 5 Star Team Member for sure! She is the most meticulous, thoughtful, customer service oriented, professional we have ever had in our home from MaidPro. Overall, we are a fan with 4.5 stars, but that’s not an option here. The service is consistently very good, and excellent whenever Alicia does the cleaning at our home OR our office. MaidPro cleans both our company office, and our home. The only challenge which is true of so many house cleaning companies, is that your home becomes a train station with the number of different team members who come through your home over time. Sometimes we have to orient a new person each time, but usually it settles down pretty quickly. The most consistent person for the past several months has been Alicia, yet we have had several others come through, sometimes, once, twice or a few times. However, everyone has been professional and conscientious, except the most recent helper who came. But Alicia addressed the missed items herself which is awesome. It’s a difficult business to have consistent employees over a long period of time, so we applaud MaidPro for the effort they have put forth to try to keep the teams consistent. We also trust everyone who enters our home because of the professionalism of MaidPro which is important as well.