Main Line Health Center

Accompanied my partner to the urgent care center today searching for help with his severe pain. Being that it is a holiday, his primary care physician was not available. (This is what urgent care is for, no?) The registration staff was great and immediately got him registered. The registrar said we would really like the doctor there today. We only waited a couple of minutes before the Medical Assistant came out to bring him back to an exam room. Again, only a few more minutes til the doctor came in.
Well I have to say the registrar was wrong. We did not really like him. The first and most important thing any doctor can do, in my opinion, is listen. He didn’t. He read the notes from registration and from his electronic record. He said he couldn’t do really do anything, that my partner needs to see his PCP. Yep, we know. Butht it’s a holiday so he’s closed. And who knows how long it will take to get an appoinment. In the meantime, can you PLEASE help with this pain??? Can you listen for a moment? Can you show a little empathy? Do you care at all? Finally, after what felt like a scolding, he did say he would give a prescription for pain meds.
I get that some people use urgent care instead of a PCP. I get that it can be frustrating for a doctor to treat someone like that. But unless you listen, you won’t know whether that’s what you’re dealing with.
The only good thing is that we were in and out quickly. And thank goodness we checked the website before we went so we knew they were closing earlier since it’s a holiday.