Ruggiero Orthopaedic Center

PLEASE read this before you consider going here…
I was referred here three years ago for a knee problem. I scheduled an appointment first thing in the morning, so I wouldn’t have to wait long and could get in to work early. Somehow, I sat in the waiting room for over an hour. While waiting, a lady came in and I overheard the employee tell her that she had mixed up the days, and that her appointment was actually the next day. I didn’t think much of it until the asked her to take a seat, and then called her back to see the doctor before me! I couldn’t believe it.
Flash forward three years to yesterday… I had to have my back looked at. I figured I would give them another shot because my family doctor recommended them. TERRIBLE idea. I had a 2:40 appointment and arrived at 2:30. To make a long story short, I sat in the waiting room until 3:35 before getting called back to the smaller waiting room. *I had dinner plans for my dad’s birthday at 5 PM and was beginning to get antsy because I knew I would now be late. At around 3:50, I heard the doctor walk in to another room, and I decided at that point I had to leave.
I, then, left the waiting room and stopped by the front desk. I am very non-​confrontational, so I politely told the employee what had happened, and that I had to leave. She looked at me like I was a jerk and said «hold on.» She walked down the hallway and I heard her explain the situation to the doctor. Finally, she walked back towards me and said «you can go.» No apology, no acknowledgment, and she was very rude.
I will not be hoping the third time is the charm with this place. Like I said, TERRIBLE. Bad planning and rude employees. I never got to see the doctor, so I couldn’t even tell you if he is a decent guy.

Take the day off and pack a lunch. I tried this practice (now PA Orthopedic Center) because they sound great on their website. However, like the other reviews, I had an unacceptable wait time.
When I entered and saw a large and almost full waiting room I knew I was in trouble. Others were visibly disgruntled as well. After an hour I was led back by the nurse, but I was there 90 minutes before seeing the doctor. Like Scott M. said, there was no acknowledgement of the delay by anyone. Most practices will say «Thanks for your patience».
There are far too many doctors in this area for me to lose almost 2 hours of my day for a 20 minute visit. To top it off, I was told to arrive 30 minutes early to fill out new patient forms. I downloaded them from their website and brought them in with me. Duh! Had I done what they asked I would have been there even longer… just to sit around watching game shows on TV.

I’ve seen multiple doctors in this practice. Knee, foot, elbow, and hip. Odgers did my knee — GREAT experience!
Recently went to see Ruggiero Jr. I was 15 minutes early for my appointment, he was TWO HOURS late. There was no explanation offered and the doctor didn’t so much as apologize or acknowledge it any way. And to add insult to injury, he was antagonistic about my issue which totally caught me off guard. I won’t be going back.
Doctors need to realize that in the world of online ratings and access to more medical information than ever, they have become relegated to the level of online shopping. Patients do their due diligence in finding a surgeon not much differently than they find a tradesman.
Customer service and ratings from patients swing decisions to make appointments more and more each year. And at that lengthy a delay, the front desk should have been calling patients saying there’d be such a significant delay and asking people if they wanted to reschedule. This would help the patients and possibly open some holes in the schedule to put the doctor back on track with remaining patients. The only reason a doctor wouldn’t have this as a standard is the quest for the almighty dollar. Because his day went to heck in a handbasket, so then did mine. Missed meetings for work, had to cancel plans in the evening to catch up on the job. Thoughtless. Arrogant. Rude.
When you treat your clients with such disrespect in the consultation room, why in the world would you expect us to think you’d treat us any differently in the operating suite?