Jeanine E Graves, OD

My insurance changed and I needed to find a new eye doctor. I was given a recommendation to come to this office by a friend and while the doctor and staff are very nice, it’s been like fighting tooth and nail to get the staff to send the proper paperwork to my insurance company. I’ve wasted so much of my own personal time making phone calls, sending emails, and providing information that should’ve come from this office to begin with because no one has followed through with anything. I had an appointment almost 4 months ago and not only did I wind up paying over $ 600 out-​of-​pocket for glasses and other «fees», I may now be responsible for over $ 300 because no one ever sent forms to my insurance company. To say I’m disappointed is an understatement and it makes me very leery about returning in the future.

After receiving notice of which doctors participate in my plan I called, told what insurance plan I had, made an appointment and waited a week. I went for my appointment and was told they did not take my insurance. I showed them the letter that said they did and the receptionist shrugged her shoulders and said she didn’t make the appointment (even though it was the same voice that was on the phone)

Friendliest eye doctor I’ve ever been to. My eye doctors in the past have either been cold and rude, or just given me a completely wrong prescription, Dr. Graves is willing to work with me to fix my eye problems. Jay, the glasses man, is so helpful, and Denise, the receptionist, is a doll. I would recommend them to anyone.

Yet another great experience with Dr Graves and her staff. Extremely professional and courteous. I received a call that my contacts were ready and I was in and out in a few minutes when I went to pick them up. Greatly appreciate it. Keep it up.

Hello,
I just read the two reviews and I’m truly surprised. Dr. Graves saw me some years ago in an emergency, after hours situation, when I didn’t even live in the area. I felt the care was exceptional, reasonably priced, and professional.
Do know Dr. Graves has completed significant educational post-​doc (no pun intended!) work that gives her capabilities and qualifications above and beyond what is merely required as a basic optometrist.
I know she has also done significant volunteer work for the corrections dept. in NJ.
I recommend Dr. Graves with neither hesitation nor reservation.
Sincerely,
Patrick Shaughnessy,
Chicago IL

Same experience as Lisa W.
although very friendly i am disappointed with their service and ethical manners. They were supposed to use VSP for the free visit and ended up billing my Health Insurance and collecting the copay for it.
What i found annoying was that the doctor told me that everything was OK but then when asking why they were not using VSP i was told that i had Vitreous Posterior Detachment (VPD). now VPD manifests on people that are over 60 years old and in people that have very bad eight sight. needless to say that i don’t meet those requirements so i was pretty upset. After calling my insurance and asking for a second opinion I went to a Fair Lawn Ophthalmologist (who had no problems in taking VSP) and voila no VPD; to top it off both doctors used the same routine.
I thought it was really unprofessional and will definitely not go there again.

Have been going to this optometrist for about 5 years… until 2 months ago. Even though I had vision coverage, they insisted on taking my «regular» medical insurance card & subsequently charged the company for some kind of «comprehensive» exam and cited a bogus diagnosis (dermatitis…I mentioned briefly that my skin was a little dry, so this constitutes a diagnosis of dermatitis??) while also charging me a $ 50 copay. I needed new glasses for reading, period, hence I went to the neighborhood optometrist. Should’ve been covered under my vision coverage (per my vision coverage provider), as it was with the next optometrist I visited (both «participate» with my vision coverage provider).
Very disappointing experience, as they’re a small, seemingly friendly, local place… did not expect this at all & under no circumstances would I recommend this office.
PS: My vision coverage provider was so outraged by this, they reimbursed me the copay.
UPDATE: I went to another Optometrist who took my VSP… no problem. I filed a complaint with the NJ Attorney General’s Office Division of Optometry, and even though I strongly believe my case is cut and dry AND I had a witness, they told me there was not enough evidence to do anything about it!!! I URGE ANYONE WHO’S HAD A NEGATIVE EXPERIENCE TO CONTACT THE NJ ATTORNEY GENERAL’S OFFICE OPTOMETRY DIVISION.