Farmers Insurance – John Hughes

I’ve been coming here for years and years. John was my parents’ auto and home agent and now he’s my auto and renter’s agent. They provide absolutely wonderful customer service. I have a six month auto policy and I get a discount for having my renter’s policy with Farmer’s as well. About a month or so prior to each auto policy renewal, they do a renewal of your policy to see if and where they can save you money and call or e-​mail to set up a meeting with John so you can discuss. The girls in the office get paperwork out fast and everything usually works pretty seamlessly.
I know there are cheaper insurance companies, but I don’t want a cheap insurance company, I want a quality insurance company, and an agent I enjoy working with. When I get into a car accident, not only do I have a 24-​hour claims number I can call, but I can always call the office here and ask them questions and they are always happy to help. That’s great business!

I was cancelled over missing one month’s payment and being a few days late for this month. I don’t begrudge them wanting payment, but they sent me a letter (that got misplaced) and then cancelled my policy without notification, so I was driving without insurance and didn’t realize it. Theresa, the grunt worker for John, didn’t seem apologetic and told me that I’d have to pay 15 to reconnect service and that I owed almost 100 beyond what was already paid and what was covered after paying 2 months at the beginning. I disputed this and she dismissed me, telling me that John would work it out. I asked friends for recommendations and found a much cheaper quote for better coverage with Liberty. Theresa called me back today and when I said I was taking my business elsewhere, she wouldn’t work with me on the 100 dollar charge saying that corporate would deal with me. If you want an insurance that has no personal touch and treats you like dirt when there are problems and disputes, you’ve found your place. I only give them 2 stars instead of 1 because the rates aren’t horrible and the couple times I’ve needed coverage for a windshield repair and a blown tire I had service that was passable, though not remarkable.

I received a completive quote for home owners insurance with a discount for having Car Insurance. John is very knowledgeable and answered all my questions. John will even come to your home to discuss his services, I found this to be extremely convenient. I have since utilized his financial services setting up accounts for my children’s retirement and college funds. Thanks John for great service.

I was very impressed by the service I received from this office. The ladies who answered the phone were polite, helpful, and knowledgable. I dont know a thing about insurance but they explained the coverages in a way that was easy to understand. Switching from Liberty Mutual was the best decision I could have made. John is close to my work and I love having a local agent, as opposed to a call center.

I have never been so disappointed in an individual organization in my life. I blame myself for not shopping around, reading reviews, and paying a few extra dollars. They actually have a website that just lays it all on the line.
. The agent will not even acknowledge my emails in regards to my concerns… I would call but I am currently deployed and it is literally impossible to get through based on my location.