Jeff’s Plumbing & Drain Service

This is by far the worst company I have had the displeasure of dealing with! I had major sewage back up and called my HOA, they sent Jeff’s plumbing out to use the camera but they went from main line to street, it’s actually a problem UNDER the house I have now found out after a lot of issues. So the claimed a pipe was wearing thin in front of the house or something which makes it owners responsibility.
Jeff the owner and his secretary are rude! The owner SCREAMED AND YELLED at me several times, the secretary snapped at me twice!
I spoke to my HOA and begged them not to continue to use them. They didn’t properly determine WHERE the problem of sewage backup was coming and I ended up paying $ 2000 for it to not to be the problem, and it just continued. They are horrible at communication. After the 2k work was done and it backed up again 2 weeks later, I called them, thinking I had a warranty since it was only done 2 weeks prior. They sent James out and he snaked it but said it was a service fee of $ 169. I wasn’t happy but NEEDED it fixed. They gave me zero warranty on the unnecessary work then the snaking charge 2 weeks later zero warranty! I’m so absolutely disgusted by the treatment from these two. I have to give 1 star but it’s deserving, because the 2 young men (Ahmad and Niel who did the pipe repair) were sweet and very polite. James was also very kind. I’m really sorry the 3 of them have to work for a man that does not know how to treat people, and does not value the customers who are his bread and butter!