Li Xin Nong, MD

The office staff are really nice and helpful in both of my experiences with this office, but Doctor Li is not someone that I trust to be my doctor. He doesn’t listen, he just types onto his little laptop. I mean, I understand that it’s a reference and a part of charting, I’ve gone to UCSF a lot for other issues, and they all use computers as well, the difference is that they ask useful questions and seem to pay attention, where Doctor Li would ask the same questions over and over, and then when I asked what he was going to do to help with my medical issues, he just shrugged and left.

I want to preface this review by saying that I am not a patient of this doctor (thank God) but nevertheless, my experience with this office compelled me to write a review of my experience.
I needed a letter written for my grandmother and in relation to her power of attorney. My grandmother and grandfather were patients of Dr. Li for a number of years.
Upon inquiring for the letter, I was told to fax over the necessary forms. I did so last Friday (⁶⁄₁₂) and after calling every morning since, I finally obtained the letter today (⁶⁄₁₇). Multiple days I called I was told I would be called when it was ready to be faxed over. When I called today to ask for a status, I was told it would cost me $ 15 to obtain the letter, after waiting close to a week for any kind of results. Yesterday when I called, Dr. Li asked if my grandmother could come in, despite having full knowledge that my grandmother is on hospice care.
The fact that this doctor chose to nickel and dime my family to obtain a letter is deplorable, and even more so since both my grandparents have been long time patients. If this is how he chooses to treat people that have frequented his practice, I don’t want to know how he treats newer patients.
I spoke with a case worker that has been assisting me and my family with these matters and she was just as shocked as I to see he wanted to charge money for this paragraph-​long letter. I reluctantly paid it as I didn’t really have a choice. Its not the amount, its the principal behind it and the fact this physician had the nerve to charge my family after being in his care for several years.
I’m praying this letter will suffice as its not really what was asked for (several times), because I really don’t want to have to contact this office again.
Stay. Away.

After my review they replied with a email and said I needed to see the Dr before a lab slip would’ be sent but they blamed it on the mail and I was just in the office and forgot to ask for a slip I be leave and my name is spelled Les not Less