Stanton Optical

Worst experience ever. After doing my prescription four times and waiting for months for them to get it right it still sucks First time they put the bifocals to high then my prescription was wrong then the bifocals to high again and finally the fourth pair of lenses and the transition lenses suck. They barley get dark. More like a grey. They talked me out of prescription sunglasses and told me the transition lenses would be better. Ummmm hell no. They suck.
Save your money I had better luck at Walmart of all places
They called me a month ago to tell me they would order different lenses and fix the problem
Guess what. Still haven’t heard from them.
Again. Why would you go some place when they don’t look after their own customers

While I was here getting glasses I was talking with an employee about how it must be hard to put all the glasses back in their assigned spot, the woman with the short blonde hair told me that they just put them back in random places and they only organize them when they have inspection. She also told me that the day before inspection they THROW all 4,000 pairs of glasses in a pile ON THE DIRTY FLOOR and then start organizing them that why. Why am I paying 200+ dollars for some classes that have been carelessly handled?¿ just doesn’t seem right to me.

My husband went here for new glasses. Got transitional lenses and within six months the lenses were so cloudy it was nearly impossible to see out of them. When he returned to the Fair Oaks facility, he was told there was nothing that could be done. Extremely poor customer service and a total rip-​off. These glasses were not the «$ 79.00 plus a free eye exam» deal. Sum total for his visit was $ 700.00+ dollars and the worst pair of glasses ever! Don’t waste your time, effort and more importantly your money!

OmyGOD these guys are horrible. Incompetent! I went, got the ’ 2 for 1′, paid up front. Had to wait 3 weeks. Special order and all. Picked one pair, the other isn’t. Fine. Should be here next week. Ok. We will call you. Fine. A month and 4 visits later, and 4 different promises of ’ we’ll rush this and call you’ and they still have not produced them. Stay away, go somewhere else.

My issues started when I first arrived. I was escorted to a register where I was told my exam would be $ 45 dollars. I stated I had insurance and pretty good at that and my copay was $ 10. She assured me that was not the case. Whatever, didn’t feel like fighting the issue, I was getting by one get one free and a free eye exam. After my exam I was still asked to pay the $ 45. Whatever, maybe they will take it out in discount on my glasses, very confusing and unclear. I then started looking for frames. I had not purchased a new pair of frames or lenses for 9 years. I spent almost an hour looking and didn’t have much help in the display areas. I picked out my glasses and sunglasses and went to the counter. The gal was very friendly and not too pushy. She told me I could wait 20 minute and have my regular RX glasses in 20 minute. Then stated that because of the Fade Tint on my RX Sunglasses it would be 2 – 3 days max until they were done and they would call and let me know. Ok, wonderful. But Alas, at this point my dreams of living a non glare, U. V protected existence were dashed. After 4 business days I checked to see if they were done giving them one more day of leeway because I am nice like that. Not ready, no phone call. So 8 business days later I went back in and for what seemed like an eternity the gal at the counter came back and said, «Oh, they will be done in 20 minutes». Wait, weren’t these supposed to be done 6 days ago? I left to run some errands and came back 2 hours later. The the gal said,“Uhm they’re having an issue with the tint can you try back tomorrow. So, did I have a choice, no. I waited, all the while the sunlight burning holes into my retina. So I went back 2 days later. They were done! It was a Christmas Miracle. The young man that helped me was curt and put out when I asked him to adjust them as they were falling off my face, not to mention he was on some kind of downer or just smoked weed before he came to work. After three attempts at getting the fit right he said, «That is the best we can do because of the lenses and prescription». Not really an acceptable answer. So I took my stylish new ill fitting sunglasses home with me. After a day they were falling off my face and had to push them up as often as I took a breath. And then I started becoming nauseous. When I looked down at the ground all of a sudden I was walking through hills and valleys that weren’t really there, almost falling a couple of time. My peripheral vision was all «wonky» as the optometrist advised would happen with my new found astigmatism and to give my brain and eyes a few days to adjust. Ok I will give these puppies a few more days to adjust and see what happens. Still disappointed, still can’t see, still need superglue to keep them on my face. In addition over the past 2 weeks my house glasses have become looser and looser. Again I am adjusting and pushing up my glasses every few seconds. We are not amused and now I am getting angry and frustrated because now there is salmonella and olive oil coating my glasses in attempts to rectify ill fitting glasses. So that brings us to today… I decide, hey I am not taking any more of this I am going to go stand up for myself (politely and dignified, after all my mom did raise a lady) More bees with honey so to speak. So I am greeted by a different young man, he «seemed» to be very nice. So I started off small and asked him to adjust my inside glasses because they weren’t fitting. He tried adjusting, gave up and put the lenses in a new pair of frames that were identical. Ok, may we’re getting somewhere. I explained the sunglasses not fitting well. I then explain the prescription was not right in my right eye and told him all the symptoms I was having. So I have to explain to you readers I don’t return things, I don’t send food back, I don’t complain too much. I am not one doing shady things looking for freebies or discounts. I had these sunglasses a few days. When I wasn’t wearing them they went right back into the cloth sleeve I was provided and then the pseudo hard case I was also provided. The case not the glasses saw the light of day unless they were on my face. They were also never placed in my purse, even in the case at anytime. He took the glasses to the «work» bench and did something to them. Then brought them back for me to try. I looked down and noticed the right frame by the nose area was all chipped, I am talking large chips, noticeable chunks. I told him,“hey these are chipped”, and he told me, «oh they were like that when you handed them to me», so he called me a liar. I was offended and seeing red. He also said to keep trying the new RX with the chips and to come back next Wednesday and he would fix the RX and replace the lens. Why do I have to wait? Why can’t you fix it now? Now I have look at a blurry spot through my glasses and have a crappy RX for yet another week. I will never go to Stanton again and I hope you do not make the same mistake I did.

I have been a customer for over three years, the staff at the Madison location is always friendly and helpful. By calling to make an appointment, it’s always easy. When I arrive at my appointment, waking thru the door there is always someone to say hello to me. Which is nice since they are always busy but they still take the time to do it. Seeing the doctor at that location, he is always nice and it makes the process go by fast. I’m thankful for a great staff at Stanton optical on Madison. Thanks guys/​gals for your help.

If there were zero stars I would check that. The absolute worst customer service possible. These clowns stripped the screws in my frame when they made them and now the lens keeps popping out. I was promised 1 month ago to the day they would have the new replacement frames. Not a single call, voice mail, email, no contact what so ever. I’ve had problems with these fools from day 1 and the only way to get someone off their ass down there is to call corporate. Go somewhere else, these guys are a disaster.

I finally went in to check on the advertised special. I lost my last scratched pair I use to drive with yesterday, and am getting ready to make a 2,000 mile drive.
I don’t have insurance and wanted to keep it cheap. I’m pretty thrilled I got an eye exam, two beautiful frames (one I got clear glasses and the other got tinted for sunglasses), warranty, and a couple other small upgrades and got out for about $ 200 for everything. I could have gone the cheapest route of $ 79 for all and would still have been happy, but I am thrilled with my purchase.
I was in and out within an hour and had my new glasses on. I could see better out of this new pair than I have out of any other new pair in my past.
I’m new to the area and already made favorable comments on Facebook and would and will recommend them to anyone I know.
Thanks so much to Dr. Dan and Daniel V! ;)

Went here for a contact lens exam and from the moment I walked in the door to the moment I walked out I was very impressed! Jarrel helped me find my way. ! And Natasha and jasmine were very fast to get me to the doctor! Dr. Chris was very thorough and I was in and out in 25 mins!!! Great team! Great service! I was in such a hurry to leave I wasn’t even going to make an order! But the general manager was fast to get my order ready! Hate eye appointments. But they made it too easy!!! Thank you guys!

The service is not bad, very friendly. I think the problem is they set the wrong expectations. They say your glasses will be done by a certain time and then no call by that time. Then they say come back and you go back and still not done. I have no problem waiting for a reasonable amount of time but for $ 420 please just be straight up about when to pick up.

First time here and our Frame Specialist was Jerrell. Super funny and was detailed bout everything. He managed to get us on their appointment schedule today so that was great. He’s very friendly and helpful! Maybe, I should’ve got him Wingstop lol :)

Service sucks … Paid $ 450 for eyeglasses & sunglasses, both were wrong … still waiting …

I went to the Madison Ave. location
First the positive: everyone was friendly and helpful, and the choices were vast. The optometrist was likable and appeared to know what he is doing. Their eye exam is free if you buy glasses; if not, it’s only $ 45. This is the best deal I’ve found in Sac.
However, it took me two hours to get my eye exam and get someone to help me with glasses. (And I had an appointment!) I was told that «corporate» double and triple books the eye exams on a regular basis, and there’s only one guy who works there.
Secondly, they charge you PER LENS (separate for right and left)! I have never seen that before. For instance, I was told that transitional lenses would be an additional $ 99. Make that $ 99 per lens! They also want you to get scratch resistant coating and UV protection which is a minimum of $ 40 per lens. The «second pair free» is only free if you don’t order the coating and UV protection.
As long as you are aware of what everything costs and choose a decently made frame, you will make out all right. But I don’t like their style of doing business, and they didn’t really explain the actual costs. When I got home and looked at the receipt (2 pages long!) I decided that I will buy my glasses online, but may still use them for exams in the future.

My youngest son needed glasses and since I drive by this place often and have seen their «special» often, I figured I’d try them out.
I looked on Unilocal to read the reviews and that was discouraging. I called and told them all I wanted was the eye exam and they told me that alone was $ 45.00. I figured I’d just get him the glasses online once I had his prescription. I called around to see what other people charged for all eye exam and this was by far the lowest price. They apply that $ 45.00 towards your glasses if you choose to get glasses.
Once I arrived with my son I was greeted by Natalie who was sweet as can be to my son and helpful answering my million questions. She did my son’s exam with the machines and then my son was seen by the doctor who did the actual eye examination. Chris was very nice to my son and courteous to me while also answering questions.
I asked Natalie to show me the glasses that were in the 2 for $ 78.00 choices. I told her that’s all I wanted and that besides tax I didn’t want to pay anything else. The glasses selection for the special is not big but there are certainly great pairs to choose from for kids. I believe the choices are the ones with the blue tag. My son found two he absolutely loved. Children under 18 have to get the polycarbonate lenses because they have to be more impact resistant and that’s a little extra. That is not a bad thing at all. Natalie worked with me in order to stay within what I was willing to spend.
I want to take a moment to explain a few things. If you go in for the special (2 for $ 78), stick to the glasses they have to choose from. If you don’t like any of them and choose something else, of course the price is going to change. If you go outside of the choices they have, you’ll pay buy one get one. Another thing that will take you out of the 2 for $ 78 is if your prescription is + or — 4.
They don’t have hidden costs. You go in and ask all your questions and it is definitely possible to stay within your budget.
I’ll be back for myself and my daughter. I’ll be going in for the buy one get one because I didn’t see frames in the 2 for $ 78 that I liked.
Customer service: excellent
Prices: Excellent
Time it takes to get your glasses: excellent
My son had his ready by Monday and I went in on a Friday. They would’ve done it sooner but didn’t have one of the lenses. Still great.
*5% off when you check in on Unilocal

There were a LOT of negative reviews here, at least as many bad as good… So I decided to roll the dice as it sounded like a good deal. I arrive and first thing I do is tell the guy at the front I am there for a *contact lens* appointment. He takes me to the optometrist and explains how they will charge me $ 49 and then credit it back to me when I come back over to buy whatever I needed. They then charged me $ 79 for the appointment, but I figured it was a miscommunication, I’d take care of it and then get it back on the «business» side (yeah, right). The guy I spoke to originally (turns out he was the manager) was busy, so had another young lady help me. I told her I was there for the contact lens deal on their site (which I had told them when I made the appt., and what I told him when I came in) and she had no idea what I was talking about. She looked it up on the site, and then started to talk to me about getting the glasses. I told her I didn’t need the glasses (I was told on the phone I would get a $ 50 credit if I needed to get some) when she tells me to qualify I need to also buy glasses. We discuss this for a few, she talks to her manager, and then comes back and moves on (making it sound like they may overlook this) and asks me what brand lenses he prescribed. I told her I wasn’t sure, so she went to ask and returned to tell me the brand they prescribed and the trials they gave me were the wrong brand and I couldn’t qualify for the deal. I asked her why I would have gotten the wrong brand when I’ve so far told 3 people the deal I was there for (not including the person on the phone that I made the appt. with) and asked if they actually communicate with the optician? She said they should, but they don’t. She then said she could order me a trial of the brand needed for the special and I stopped her there… «Wait, you limit this deal to this one brand, but you don’t even have trials OF that brand in stock??». Nope, they don’t. We start talking price and I say the original quote was for $ 129 that included the exam, two boxes of lenses, the lens supplies, and $ 50 credit for glasses if needed… Then she tells me she can order me the amount of lenses I would have gotten for $ 126 (two boxes of 6) and started to say that she is getting me a better deal than I expected when I point out that she isn’t including the exam in the price, so it’s gone from $ 129 to just over $ 200. She starts to haggle again, I just stop her at this point and tell her after I try them for a week I’ll just come back for my prescription and buy my lenses elsewhere and turn and walk out…
I’m sorry for the wall of text, just had to get that out… The short version is that someone else that posted a review likened them to used car salesmen, and I think that pretty well sums it up. Except car salesmen have tired me out and at times chased me off, these people just pissed me of. I rolled the dice here, I came up with craps. The optometrist was just fine (although to be honest, I was a little hesitant that his exam room is a small corner room with all the drain pipes from the top of the building running through it), but the part where you buy the glasses, AVOID. Probably the worst experience I’ve ever had buying glasses/​contacts, and I’ve been wearing glasses for closing in on 30 years, and contacts off and on for over 20…
Oh and BTW, their various specials may lead you to believe they have some killer deals, but frankly their pricing isn’t that great if you want something half way decent with some options. They can easily jack the prices up with a few manipulations here and there. As I said, their contact lens prices were high, for the two boxes she was going to cut me a deal on at $ 126, I found online for $ 30ish apiece, or $ 44.95 at WalMart.

This is my second year getting my glasses at Stanton. Though they no longer accept my insurance, it is still cheaper in a sense for me to go here because I get two complete pairs for close to the price of one complete pair elsewhere.
People, if you really think you’re going to walk out with 2 stylish frames and lenses for $ 78… I’m sorry, but read the fine print. You of course have to pay for lenses, plus any add ons like UV protection, etc. BOGO is the way to go!
Dan helped me out today. He was extremely helpful, accommodating to my needs, and knowledgable!

I have always gone to lens crafters, however can no longer afford them. I went to stanton optical kind of nervous about what kind of service I would get. I was immediately helped, and given an amazingly affordable deal by Jarrell! going to pick up the glasses soon, hopefully i don’t have to change this review. As of right now 5 stars easy!
UPDATE!
Nothing wrong with the customer service and everything was done quickly. However, I took my ray bans in to get new lenses Jarrell, the guy worked on my glasses bent them WITHOUT heat on BOTH sides where it goes over the ears. and now I have bent ray bans. He said he didn’t want to use heat because he forgot to have me sign the form that said if they broke my glasses I could pick out another pair. I was never informed about that. Very disappointing and will not return.

About a year or two ago I went in for the 2 for $ 78 deal. Of course people overlook the fine print and that both frames need to be under a pretty cheap amount. I was quoted around $ 300 just for one pair of glasses before bargaining with the sales person to get them around $ 200. What’s sad is that I ended up not even liking them by the time they were finished.
The other day I went in to get a box of contacts. The optometrist’s receptionist told me it would be $ 71 for contacts. I told her that I thought they were more around $ 40. She said the best she could do was lower the price to $ 56. I called Sam’s Club and they told me the price of the same box of contacts were $ 34.88 and then I called Wal-​Mart and they priced the same contacts for $ 45. That’s a $ 26-​$ 36 difference. Not cool.

Abosulty terrible experience. I went it after my mom recommended the place. Before even asking me if I had insurance they started spewing out costs… etc. I explained I am double covered with my vision insurance and I usually pay nothing out of pocket. The woman taking care of the billing looked like I grew a second head when I said that! I had to tell HER how to contact VSP and take my ins. I should have walked away then, but silly me decided to stay.
They billed VSP for my exam but made me pay out of pocket for my glasses which is whatever, vsp will reimburse me.
I chose a two 79 frames, one in black and one in brown, same frame different colors. I was expecting to take advantage of the bogo and call it day. Suddenly my $ 79 frame turned into $ 300. I asked why, and they were trying to dupe me with all these added features I did not want nor did I need. I finally just asked for an rx so I can order my glasses elsewhere when they reduced the price to $ 130 which is still a lot more than the «two frames $ 78» deal, but my insurance would reimburse me. I just wanted out of there !!
They told me my glasses would be ready by June 6^th… June 13^th rolled around and still no glasses. So I went in and decided to just get a refund. The woman helping me was looking all over their very unorganized building for my glasses and finally found them. I made it well known I would not be coming back, ever.
They made me feel like I was entering a car dealership with their scammy sales tactics, and their customer service is terrible. Not to mention their advertised sales are anything but what is advertised.
My case in point: stay far far away from this place.

SO they advertise two pair of glasses with exam for $ 78. I had already gotten my exam with my insurance elsewhere, and my fiancé said hey $ 78! I will can and check and see what’s included. She called and was told frames and lenses were $ 78 for two pair.
We went over and were greeted well, and spoke with there helpful staff. After selecting two pair of glasses I liked I was then told that my cost would be $ 328.00 for both pair of glasses. The two frames I selected were the same and priced for $ 69.
I then was told by the same associate that he could give me a (military discount of 20%) and pay $ 238.
I then told him I would talk to my fiancé. It was still to much money after looking over the numbers he gave me on paper. We then decided to leave.
Upon leaving the same associate ran out the back door and told us we could not leave with the paper he gave us that had the pricing on it. He said it’s for training purposes, and he needs it back.
I then kindly gave it back to him and told him that the prices for the glasses were not in our budget. He then asked if I needed the two pair. I told him that one would suffice. He then told me he could do the two pair for $ 99. I told him I would discuss it with my fiancé. We then decided that we would leave, specially since he was going to give me a military discount, and I’m not even military.
I felt that this experience was worse then even going to a car dealership with pushy salesmen. I would not recommend this place for glasses.