V3 CrossFit

I coached a team from my box as they participated in a competition held by V3. Unfortunately, not only did we have a bad experience, but the owner of this place is a total nightmare. He was hard to work with and on some kind of a power trip, programming was tough which is great, but poorly planned. They changed weight amounts in the WODS only 20 mins before the heats were beginning. He also allowed people to use faulty equipment, several athletes fell off of GHD’s while working on them because the settings would not stay. I am a seasoned crossfitter and have dropped into many gyms all over CA, the coaches/​owner were not very welcoming, I would avoid this place. Giving them two stars only because they have a nice facility.

After going to classes for one month, I unfortunately tore my ACL. I totally forgot to cancel my membership, between dr appointments and surgery then drugs after surgery. Yes, I know that’s my fault. So I called explained the situation and ask if they could please not take this months payment. This would be the 2^nd payment. That’s 2 months of no use. I called on the 5^th. The answer was no, policy is 30 days to cancel. I know it’s a business, my family is self employed.
So, I also know that sometimes you make exceptions. With missing work the extra money is a big deal. I was hoping they would be more understanding.
I wasn’t even expecting the past payment just hoping for the current one.
What do you think ?
It’s a high monthly payment.
Should I be disappointed in the business?

Got 3 month living social deal there. Contacted V3 and was told it would be at least two months before I could be fit in for a foundations class! Tried emailing back and forth and found that my emails weren’t responded to… and I even resent them. Went in a few weeks later to activate my deal so it wouldn’t expire and was told that a class would start the next week… which was great to not have to wait like another month or so. Was asked up front if I had intentions to join and I told them in a nice way… probably not… as it’s a ways from my home and financially not a priority right now. It seems to me that from that point on I was dead to them. The part-​owner/​trainer Sean was super non-​welcoming. I felt like he was standing there judging me… eyeing me.
So I came back for the class. I’ll say that the actual facility is great. Super big inside… not all cramped up. The weights and equipment you would expect are there. I think that the actual WOD’s that Sean puts together would be great WOD’s from what I saw. Also… I’d say that everyone that I met actually coming to workout were all nice folks.
Here is my first heartburn with Sean. I found him to be a browbeating condescending! While his information on form was excellent his technique with the class was irritating. He would ask the class of newcomers…“Who can show me a pushup”. Then the person would do a push up and he would say «That’s NOT a pushup»…and then demonstrate the «correct» way. He did this over and over with each exercise. At one point he put me on the spot ridiculing me for not being taught a certain form at another box I went to. Not impressed. Perhaps this is a carry over from his military days that he thinks is somehow appropriate. I believe it is possible to have tough… really tough WOD’s without berating people like in the military.
A family emergency arose at the next class and so I sent an email saying I would not be there and asked how I could make up the class in the foundations series. I got no response.
I showed up for the next evening class 15 minutes early. Another class was still going on so I walked around stretching out. I was surprised as time went on that no one from my class was there. Sean saw me come in… and just continued to walk around with his clipboard. There were probably like a total of 10 people in the place then… so it was obvious I was there… and he knew that I was there for the class. The class before ended and the place started clearing out. It was then… shortly after my class should have started that I walked over to Sean and asked…“Was my class cancelled?” To which he responded with a silent unapologetic nod… then he said «You got an email»…then turned and went about his business. I’m not a swearing person… so I’ll just say… I found this beeeyyooonnnd unprofessional! He let me wander around the box for 20 minutes knowing full well that I was there for the cancelled class and purposefully wouldn’t be bothered to let me know! I had to go out of my way to ask him! Was he going to turn the lights off… lock the doors and leave me inside?!! He couldn’t even muster a «Sorry bro… sorry you didn’t get the message»! The fellow behind the counter did say sorry I didn’t get the email. Turns out he did send me the email… but because it was from a personal email from a name I didn’t know I deleted it.
I told him it was my bad in an email that I had made the mistake and Sean responded «If you’re dissatisfied we’ll give you a refund». I’d love for you to read the emails between us. I had given them ZERO negative feedback or done anything that would make them not like me. For him to say that was just an affirmation that he did NOT want me around… the living social freeloader!
This is my third local Crossfit place I’ve tried out. I’ve gone to Crossfit Folsom Lake. It has totally supportive staff… lots of class times… great facility… plans for various budgets… awesome. I went to Crossfit Anywhere… run by über stud Blair Morrison who I believe was top 10 crossfitters in the world like a year or so ago. They have an awesome facility and are super supportive… great community. His place does some really cool runs to the lake and mixes it up a lot. It’s more expensive… but could be worth it. I mention this so you know I have something to contrast my experience with.
I run a local obstacle course/​Crossfit WOD meetup group and I to go to the different Box’s because people in my crew ask me which ones I like and don’t. It’s interesting to me that businesses can still make the gross error of not seeing that each person is in fact not just one person but everyone they know. Treating one person poorly can turn hundreds away. Surely everyone who ever asks me about Crossfit boxes will get a poor report regarding the service from Sean at V3 Crossfit. The coupon provider gave me a refund after V3 didn’t respond to my email asking how to get a refund.

This is my 3^rd CrossFit gym in the past 2 years. I decided to switch after accidentally finding V3 CrossFit, I joined up for one class and couldn’t even finish it. That is when I decided that it was time to change. Since I joined 3 months ago I can tell you the difference between this box and my last box is night and day. You can tell that Sean and Jeff really care about the quality of the workout you are getting. I hope to never have to find another box again.

I absolutely love this box and the trainers. It’s not a gym or a club, it’s a community. The trainers are there for you each step of the way and I couldn’t ask for a better way to get in shape and to push myself farther then I thought I could.

LOVE THIS PLACE! Okay, I have done the gym thing my whole life– personal trainers, you name it, I have done it. BUT, I have never gotten results or been happy with the way I am with Crossfit and the trainer, Sean. I am 41 and am 70 pounds (or more depending on who you ask) over weight. The first day I couldn’t even get off the floor– much less finish a work out for the life of me. I go 3 – 4 days per week now and Sean is so motivating that I am excited to go to class and I can now actually work out! I can flip tires, do real squats, lift weight (first few classes I was using a PVC pipe!), row, run, I can do most things and if I am not ready for something, I just modify it but I finish! I highly recommend this Box!!!