Cracker Barrel Old Country Store

Sad. Waited 10 minutes. Never saw a waitress. Hostess went back to the kitchen 3 times. Husband went and got gas. Nothing. Went to Hardee.

Can you ever get a bad breakfast at Cracker Barrel? I think not !! Just wanted to say our waiter this morning, Gregory, was not only cute, but attentive. He seemed a little nervous so assumed he’s a new employee, but he has a great smile :) Keep smiling Gregory !!
6÷23÷16 — We had the best waitress this morning, Sherry. Sis wanted the catfish grilled, Sherry said «naw girl, you’re supposed to eat it fried», and yes, Sis loved it. But they seemed to be short on staff this morning, 2 ladies in another section got up to leave. Sherry said, «no, no, y’all come sit back down and I’ll take care of you.» She did too, promptly !! Checked on us often with a smile and a lil joke.

Today I took a chance on this place again. And again their service is horribly sub-​standard. My wife order a grill-​chicker and strawberry chicken salad (hold the chicken) and she got something totally different from what she ordered. This was a take-​out order. We will never eat here again. I would never recommend this Cracker Barrel to anyone or anything. This place should undergo organizational change immediately.

Cracker Barrel, along with Waffle House, is the epitome of Southern «greasy spoon» restaurants along the highway (where the vast majority of either chain is located). This particular one was outside the Atlanta metro area, and we stopped on the way home from a trip there for breakfast.
Product: Southern-​style eats (primarily breakfast) and souvenirs. The food is filling, but a bit on the salty side. If you like bacon, grits, and biscuits with country gravy, this is your place. 2 stars
Service: Sit down service for eating and counter service for buying in the souvenir shop. This chain is popular with the country crowd, so it’s usually really busy in the morning. Service can be quite slow, if friendly. 3 stars
Facilities: The feel and look is that of an old country general store, replete with just about everything in wood. There is hokey «Southern» early-​to-​mid-​20^th Century faux antique artwork everywhere. The place was clean enough, including the bathrooms. 3 stars
Overall: A fun stop during a road trip in the Deep South when you’re looking for something a little more than just Waffle House, just don’t be in a rush, because it isn’t a fast food place. The trinkets for sale in the the retail store can be fun, if over-​priced, as is typical for souvenir shops. 3 stars

Sometimes the food gets the place a higher rating, sometimes it’s the service. This time both were a flop. This place is sad. The food was horrible. Two burgers came out more dry than beef jerky. (One was even ordered medium rare) The chicken fried steak dish ordered wasn’t any better. On top of that the waitress forgot one of the kids plates, didn’t bring the ranch and took half an hour to bring out drinks after we ordered them.
I ordered the burger and the tomatoes even include the stem parts. This was a stop on a long driving trip but I hope to stop other people from having to stop here again.
It makes sense that the majority of waitresses are «rising stars» my guess is the good ones wouldn’t dream of staying here.

The service was very poor, I waited 5 minutes and then ask the hostess if I could get service. The hostess said nothing to me, turned and went to the kitchen. After a few minutes the waitress that was cleaning the table walked over and ask if I would like to order. Didn’t say sorry you had to wait. If it was busy I could understand, I counted 8 table’s and 2 servers… no excuse.
Last visit here!

Wanted to order to go… called three times in the course of the 15 min drive to the restaurant with no answer. Decided to go in to place the order. I was greeted promptly by the host who called a to go person…7 minutes later I left because no one came to take my order. Ridiculous

Terrible terrible service. Sitting here for an hour with two hungry kids and I never got my food so we got up and left. I will never come back to this location ever again. Wish I could give this zero stars.

Goodness gracious this place cannot get it right. I waited at the hostess stand for 15 minutes and nobody came to seat me. It is 2:38 pm so the lunch rush was over. I finally asked the cashier if the person seating me was on break and she apologized and called somebody who still didn’t show up for another5 minutes. Then he tried to sit me on the worst seat in the house which I refused. He gave me a better table but I got penalized because no server came for 20 minutes. I got my purse and got up and she suddenly appeared. These games are ridiculous. If Cracker Barrel doesn’t do something, this location will be torn down like the Union City one was. You have a great product but the staff are entitled and horrific.

We were happy to have a Cracker Barrel come into this area. We typically love CB and take any opportunity to visit one. However, I don’t think we will go out of our way to come back here.
We did a family dinner with me, my wife, her mom and her grandparents. We stopped in around 4pm on a Saturday. The parking lot was full and once checking-​in inside we had to wait about 15 minutes for a table.
Once seated at our table our server came over fairly quickly to get our drink orders. He came back about 10 minutes later with our drinks.
— Side note: One of my pet peeves at a restaurant is when a server reaches across the table and over the people sitting down to reach other customers. Take the 5 seconds to walk around and put the items down in front of the customer. Don’t be lazy.
We asked our server to please walk around to distribute the items instead of reaching over us but he didn’t seem to care. He continued to do it over and over.
After placing our order it took about 15 minutes to get our food which wasn’t bad… IF our order was filled correctly. It wasn’t. Some of the food was burnt or severely over-​cooked and there were severe wrong items brought out.
The manager did make our food again and it came out correctly the second time. For an $ 80 meal we didn’t leave happy. Luckily this is not the experience we have come to enjoy at most Cracker Barrel restaurants. Chances are we won’t be back.

You know I like to give 5 stars but I can’t… While our server was very nice and professional, our food was not hot and my eggs were mushy when I asked for hard scrambled. The biscuits were good and the store was very cute. Not into the hillbilly music that they play, but then again this is Georgia…

Seated after a 5 minute wait — great. No one came to take our order for 35 minutes. Then around 55 minutes we asked for the manager because no food was brought out or even an update on what’s going on. We had 2 small kids with us. When we finally got the manager he said he «would check on it». No apology or customer service. 15 minutes later we walked out.

I always get a mama’s pancake breakfast with a side of hash brown casserole no matter which Cracker Barrel I go to! However this time the server informed me that they have a grandma pancake breakfast which is the exact same thing except you get the side of hash brown casserole and just 2 pancakes instead of 3 which is perfect for me!

Breakfast is the weakest meal at Cracker Barrel — overcooked meats and indifferent eggs, etc. Lunch and dinner is what they do best but get there early for your favorites! It was not even late and they have been out of meatloaf and sweet potato soufflé. Shame on them! Buy things in their shop (candies, gifts, clothing) if you are not looking for a bargain and just have to have something you cannot find anywhere else. Service is almost always great.

Thought we could get a fast lunch here. While the waitress did her best to get our stuff out and drop our check, the real problem was with the cashier. We got stuck behind a long line of women buying clothing and whatever else it is they sell in the store. Every garment had to be carefully wrapped of course, and friendly banter about the purchases from the cashier dragged this out even more. They didn’t see fit to open another register. I spent more time waiting for the privilege of giving them my money than eating my food. Also, I was late getting back to work.
I guess there is a wide range of quality to these locations, varying by how good the manager is.
I wouldn’t boycott them completely, but this is not a place to go unless you want to patronize people who have no respect for your time.

Not a good experience tonight. I ordered Meatloaf, and it took them 30 minutes to come and tell me that they didn’t have what I ordered. That is way to long to wait to tell me they don’t have that item. Also, my mother ordered Catfish with a baked potato, and green beans. They brought a SINGLE piece of catfish on the plate, and NOTHING else. What?! This kind of service is unacceptable. The bad thing is I don’t think the waitresses knew what they did wrong! This was terrible. This kind of customer service is unacceptable. They should have given me a credit for this experience.

If you’re sitting in a restaurant for 20 after you order, and THEN they come out and tell you what you ordered is not available… you might think twice about staying any longer. Our first walk out experience ever. We ordered, and it just so happened we both had meatloaf on the plates we ordered, but the waitress came back 20 minutes later and said they ran out over an hour ago. So, we changed our order and my wife asked how long it would be… the waitress said 7 – 10 minutes. Well, another 20 minutes later she came back… so my wife asked again, how much longer will it be? The waitress has the audacity to say, oh, about 7 – 10 minutes. What? The manager even came over a «apologized», but nothing changed 15 minutes later. That’s when I though, «I wonder what Unilocal has to say about this location», I pulled up Unilocal and Michael C., who review this location the same night (11 minutes before I opened Unilocal), had the same review of the «Meatloaf story»! Then, we started to look around… and NO ONE but one table in the whole side of the place had any food! We then proceeded to walk out. The thing is, none of those employees even cared. I actually stopped by our waitress and said, «we’re leaving»…she said, «oh, okay». Totally clueless and ridiculous place to eat. We’ve been eating at Cracker Barrel for many many years, and this was hands down, not only the worst service and experience at a Cracker Barrel, but at any restaurant. Stay away from this location… you been warned. :-)
After waiting for almost an hour and a half and hearing all their excuses we left too… and got the «meatloaf» story from them as well…20 minutes after we ordered it. We walked out… a little after 8:00pm…starving. Will never come back to this location… ever.

Waitress is nice .but the service is super slow… my chair had water and what looked like eggs on it. glad i looked before i sat. my biggest concern is the silverware… all of our silverware had dried food on it… EEEWW. so grooooosssssssss. Boo.

Can you ever get a bad breakfast at Cracker Barrel? I think not !! Just wanted to say our waiter this morning, Gregory, was not only cute, but attentive. He seemed a little nervous so assumed he’s a new employee, but he has a great smile :) Keep smiling Gregory !!

We stop at this Cracker Barrel every time we come home from Columbus, GA. It is always good and the wait is never long, the only thing I can complain about are the portions. I ordered the sunrise sampler, which I always order but things seemed smaller. The biscuits, the one piece of bacon and the hash brown casserole were all smaller. I was still able to get full though and that’s what matters.

I am really frustrated at this place right now. I guess all the black employees have a slave mentality because me and my fiancée have been here for over 20 minutes without anyone asking for our drink order or anything. Subsequently, we just watched a group of white people come in and get served immediately. if I wasn’t so hungry I would get up and leave right now. The the waiter, Edwin, had horrible customer service. If he brings my order out and anything is wrong, I’m getting up and walking out… UPDATE: second set of silverware was dirtier that the first set and my plate of pa cakes had grits and dried grease residue on it. We left.

My thoughts about Cracker Barrel were formerly very good. But lately they have become consistently inconsistent. Some are very good. Others not. This one falls into the latter category.
Our waitress took 5 minutes to come get our drink order and then another 5 minutes to bring our drinks to us. We asked for napkins three times, without success. We were told they were out of dumplings and would have to substitute only to later be told by a different server that they were simply cooking. We waited on the dumplings (which turned out to be the best part). The okra was cold and I did not get an order of bacon until the very end of the meal. To top it off, I waited 8 minutes after I had finished eating for the check.
They need better service and more consistent food.

Came here last night, normally I don’t go to cracker barrel a lot (probably my 3^rd time) but it was a surprising experience.
The food wasn’t too bad, could use a little bit more seasoning but what made our trip great was our server Kristen. s was such a sweetheart to us, she was really attentive and took really good care of us.

I hate to rate a place like this and usually don’t, but we had an unusually good waiter! Edwin was fantastic and very accommodating. We had a few unusual requests and Edwin took care of everything!

Was hesitant to try this Cracker Barrel after reading the mixed reviews, but we had a great experience. It was extremely busy, Sunday at lunch time, the staff handled the crowd very well. Our waitress was excellent, and the food was very tasty. Don’t let the few bad reviews keep you from trying this Cracker Barrel. Highly recommended!

Yuck yuck yuck the horrible chicken fried steak it was sooooooo dry and tough. My waitress asked how it was and I told her that it was the driest flavorless chicken fried steak I ever had she laughed and walked away. No sorry no can I get you something else. Just one more restaurant I won’t be going to again

I was skeptical about this one but we went and, let me tell you, top, one of the best Cracker Barrels we have been at! Great food delicious!!!

Great food for the value. No where else can you get a full course meal for under $ 9. Great place for family and friends. Breakfast is awesome they have the best pancakes all day and good dinner too

Venue: Cracker Barrel
Décor: Southern Country Store
Service: Friendly, Fast
Environment: Comfortable
Food: Breakfast, Lunch, Dinner all southern style
Prices: Fair!
Huge Pros: Like most locations, right off a major interstate
Debbie Downers: N/​A
Conclusion: Always a win win when eating at the Cracker Barrel. The food is very delicious, filling and the service matches. I prefer over Ihop anyday!
Overall: B+