ADC Bus Service

DO NOT USE THIS SERVICE. IT IS THE WORST SERVICE EVER! We took a trip from Maryland to New York City from November 28^th to 29^th, 2015. Unfortunately the trip was terrible from start to finish and we are left extremely disappointed and dissatisfied with the service provided by DC Bus Charter.
Firstly, the bus arrived one hour late to pick us up, which completely threw off our plans. We were going to New York specifically to have dinner and watch a Broadway show. As a result of the driver’s tardiness, and him having to pull over multiples times to fill oil in the bus, we were forced to cancel our dinner reservations, which essentially ruined part of our trip.
Secondly, we paid over $ 2000 in cash for a bus to accommodate 15 people and we barely had space for 13 people.
Thirdly, the bus itself was clearly run-​down and in bad shape, as I mentioned before the driver pulled over three times to add oil to the engine, which not only resulted in us arriving to New York late, but made us feel extremely uneasy and concerned. On the drive home from New York to Maryland, the battery on the bus died, which resulted in the television and lights turning off — we had no entertainment and were sitting in the dark. Lastly, to top it off, the bus broke down and we still had an hour to get home. As a result of the bus breaking down, we were forced to call three Über vehicles in order to get home and incurred upwards of $ 200 dollars in Über bills.
Unfortunately the service was extremely disappointing, but the customer service is even WORSE! The fact that we were not offered any type of compensation when we paid a lot of money for such terrible service and had to pay to get home is simply not fair. We were naïve and paid FULL in cash prior to this ride from hell and as a result Tina ignored all of our phone calls and wrote back a rude email saying we were not entitled to any kind of refund. I WOULD NEVER USE THIS SERVICE AGAIN OR RECOMMEND IT TO ANYONE!!!

I plan a wine tour every year with a group of friends and used ADC for transportation, which was THE WORST service I’ve ever received. The group was for 15 adults and the bus they sent only could hold 10 even though I explicitly confirmed the number of attendees and was assured the bus provided would accommodate everyone.
When i called the owner to inquire about an alternative option, she told me my guests must all be fat and they should lose some weight, then hung up on me. For the record my guests certainly weren’t overweight, but i found the suggestion inappropriate and mildly discriminatory. I had to call back twice before she answered, and was told that they would not provide another car and just tell my guests to sit on the floor. Needless to say, I will never use this service again and highly recommend no one else use them either.

What a terrible experience! Bus was late. Would not leave without cash even though credit card payment was agreed upon before hand. Bus broke down multiple times. The bus left us at a vineyard while another one came 3 hours later. The new bus was a school bus in black bus form, not at all what was paid for. The trip should have been free but ADC refuses to provide any sort of compensation to make up for the terrible service that was provided. This company is a JOKE!
NEVER USE ADC!!!

Do not use this service. That is my warning. First, the bus driver and his superiors did not talk at the outset and he was thinking payment would be in cash and would not leave until he got in touch with his superiors and they let him know that it was paid by card. Second, the bus broke down on the way to our first destination. Third, they took the bus with a few of my things on it. Fourth, they gave us a second bus (it was a school bus). Fifth, they refused to be reasonable on how much they charged in total with all of their problems. If you use them, be hopeful that your bus works and you do not have to deal with their customer service.

the absolute worst. do not use this company. the rudest customer service ive ever received and took my $ 250 deposit before even letting me review the terms and agreements. never never never use.

I would NOT recommend this service. The women who answers the phone is rude. She will tell you what you want to hear and then charge you for things you weren’t told you were getting charged for. After constant communication stating I wanted the bus to be early the bus was 40 minutes late! We ended up driving ourselves due to we were already late for our dinner reservations.
We also had them reserved for the next day. The guy showed up, but I was told since they screwed up the day before if we went over the allotted time it would be ok. We are still getting charged OT along with the service we didn’t use the day before!
HUGE SCAM and money wasted.

HELLO! I hope anyone interested in doing business with this company realizes this is very risky business!
Don’t believe me and other Unilocal reviews? Go to the BETTER BUSINESS BUREAU online and view they have more than 6 complaints filed and unresolved. Including mine. Review those complaints carefully before you pay the $ 350 non-​refundable deposit.
This company is a snake for the money. Don’t fall into the cheap cost and quote for the service they may provide. EXPECT to pay more before or by the end of your trip.
I’ve visited the location in Capital Heights, MD where they store there buses and viewed all the buses to accommodated my passengers. Out of the four buses only one was clean, and presentable. I selected the largest bus for 30 «Average sized» passengers and confirmed the price at 1200. The bus is nice the 30 passenger limo/​party bus can hold 25 people comfortably. Only passengers 120lbs and under will fit 30 respectively. The party bus with the red interior is the cleanest and most impression-​ate. The music works and you can have privacy you may need but those are the only two positive accommodations about the service.
While quoted an average of 1500 or 1700 for other bus companies «apples to apples» I decided to move forward with ADC. I made the greatest mistake for me and my party, by reading the past reviews and considering them «bad experiences». Check out the wedding wire for more reviews and see they have scored more than five reviews scoring 0 out of 5. They do not have 5, not even 3 star service.
DO NOT FALL INTO THEIR SNAKERY — The company most likely will not provide you with the contract until after you’ve paid the non-​refundable deposit. They will charge you 5 percent for using your Credit card to make a payment, they will charge you and your passengers for using the restroom on the bus $ 100. They will charge you for them to bring cups and ice on the bus. The lack of communication is SERIOUS with the company. The company does NOT take any responsibility when they are at fault, you will not receive any positive feedback. They typed in my contract a required gratuity of $ 100 and in the contract terms it was written only a $ 75 gratuity fee was required. Don’t get me started with their liability policy that the company uses to protect themselves and make the client at fault. For example, they will charge you OverTime caused by weather/​traffic conditions or acts of God.
You will notice before, during and after your transaction (If you have one) that their customer service is a 0% on a scale of 100. Purposely dropped calls, bad attitudes, long holds, accusations when filing a complaint, and they don’t take time at ALL to rescue or create repeat customers. Mary and Tony are devils on the phone and via email. Not accountable at all. I will copy and past the contract in this review if I could. Seriously!
By the end of my service I was up-​charged for what they called «Amenity use», Overtime fees, stops along the way to a destination, and Required Gratuity. My service costs the same as I was quoted and guaranteed with other companies. The difference is I got 100 times better service with other companies. 20 minutes after my service they charged my card for the balance they believed were valid.
BEWARE — They are snakes. Very risky business for anyone and Everyone! Do not support this company and their ways!

Worse service ever !!! The lady we booked the service with was very rude. She gave me a quote over the phone and then charged me for a higher one. When I called to inquire about it, she started yelling at me. I realized that since I already gave the $ 300 deposit, I would then just go with them. But, unfortunately, it was the worse experience ever. Stay away from them. You’d better go with another company that has higher reviews than this one.

So reading the previous reviews after I had already put down my nonrefundable $ 250 deposit for a black party bus with ADC made me anxious about my event on 11÷16÷13. But I can honestly say that nothing went wrong and my friend’s 30^th surprise birthday (club hopping) was a success.
I rented the black party bus (red interior with two poles) for six hours to club hop in DC. Booking the bus was easy. Mary sent me the contract, I paid and sent a signed copy back. The Wednesday before my Saturday night event, I arranged with Mary to go and see the bus and it is exactly as pictured on the website.
Saturday, the bus driver (Kevin) arrived on time and the bus was clean and stocked with ice. We left after the departure time on my itinerary because my group was late, not the driver. I exchanged numbers with Kevin and every time I was ready to leave one location to go to the next, I would call him and he would be there within 5 – 10 minutes. Traffic was bad but he was pretty much on time.
Please be aware that there is a $ 300 charge for clean up (throw-​up, spillage, etc), but I made sure to clean the bus myself at the end of the night and received no charges.
Great overall experience. I say take a chance on ADC… maybe they’ve done some adjustments (for the better).

I had wonderful experience riding in one of ADC’s party bus few weeks ago. It was a brand new black limo bus with read seats. Never seen like it in the area. Beautiful bus and our driver Marshall was one of the best. We went to Charlestown Casino and had a ball. I strongly recommend this business to anyone looking for a clean, reasonably priced limo bus. Customer service was great and our driver was punctual and professional. Thanks ADC Bus :).