ALEX AND ANI

I’ve shopped at this Alex and Ani a few times now. Each time, someone does approach me and ask if I need help, which starts my shopping trip on a good note. However, as soon as my first question is answered they just quickly walk away… even though I had some other questions. I’ve learned to look on their website to see what exactly I want so when I go to the store I can just find the piece I’m looking for and make my purchase swiftly. The service isn’t terrible or rude but it isn’t exactly stellar either. Because I like Alex and Ani pieces so much I know I will be back and take whatever service comes with it.

Unfortunately my visit was a very poor experience. The store was very hot with numerous grumpy clients who were not being attended to. One young associate was eager to help, but the service ended with her. While she was busy helping another client, I was looking at a jewelry case waiting for five minutes for assistance. The other associate was not very attentive and just stood behind a jewelry case. Finally she walked by, did something right in front of me and then walked away without asking to help me. At this point I went to grab the manager to ask for help. This was most disappointing of all. The manager clearly did not have an understanding of how to utilize herself appropriately, because instead of helping the team or clients, she kept herself busy restocking a trinket stand… Not the best judgement as a manager which is most likely indicative of the overall experience.

I had a wonderful experience at Cobblestone Cottage in Valencia today. My daughter told me about these brackets so I went into check them out. Big mistake I didn’t know when to stop so now I have them on my rist

My daughter is a big fan of Alex and Ani. When I told her that there was a store in the Mosaic District, she couldn’t wait to get there. I went into the store with her out of curiosity. She tends to look for their «bangles» (which are bracelets) at Lord and Taylor but they have a small collection. So, it was a big deal for her to get to an actual store.
Alex and Ani describes their jewelry this way «eco-​conscious jewelry designed and crafted in America» (to be specific, in Rhode Island). Materials used are sustainable and made from recycled material. Just note that if you have a nickel allergy (as I do) their shiny silver finish and yellow gold finish may contain nickel.
Upon entering the store, once you approach a display case, a sales clerk will approach you asking if you need help and telling you to let her know if there is something you want to look at. I told my daughter that they may well work on commission here so she should be sure to go back to the clerk she talked to when it was time to make a sale.
The selection to choose from is large. Some bangles are pricy ($ 60 or more) while some (like the one my daughter ended up choosing, cost $ 27). Every month, they have a bangle of the month. The one for August had a conch shell on it. I urged her to get that or a Redskins one (since she is a fan) but in the end, she got one with a ladybug.
They also sell tote bags, journals, candles, soaps and fragrances. Going there, for me, was a learning experience as I didn’t know just how extensive their offerings were. So, if you are into Alex and Ani or want to gift someone with their items, this is the place to go.

I had a horrible experience here, if I could give it 0 stars I would. The customer service here was average but after seeing how rude they were I was upmost disgusted and had to leave. There were three women, that I noticed, eyeing down a customer who wanted to purchase an item. They then proceeded to point, snicker, and gossip about the customer. It was obvious. And I cannot believe that these people were even hired. So if you still decide to shop at this location, be prepared for rude employees.

Oh my. Where do I begin? In the beginning I thought maybe it was just one associate moody, and in the end all three people working there looked as if they were going to kill everyone walking in. They had nothing but rude customer service. I actually had no idea what the hype was over these bracelets. I just went in to buy some as a gift to add to my friends collection. Product knowledge and introduction would have been nice… They all need some «positive energy» in their life. Because with that negative energy I’m sure they’ve lost plenty of customers. Please do yourself a favor and go to another location!!!

Phenomenal customer service by Jill, today! I went in for possibly one bracelet and wound up buying four WHILE feeling good about it! Beautiful up-​sell and gracefully-​done. BTW, check out the new DC-​specific bracelets. Great gift!

This store understands customer service, and the importance of time/​urgency.
Here is the scenario…
I was looking to purchase three very specific charm bracelets for my friends Baby Shower. I didn’t have enough time to purchase them online and wait for shipping. So, I called the Alex and Ani Mosaic District Store and had the pleasure of speaking with Brandon. I told Brandon which charms I was looking for. After a brief hold he informed me that they only had two of three. Immediately, I start to somewhat panic because I think to myself… «I have no time! How/​Where am I going to get the third charm without having to pay for expedited shipping??» Brandon must have sensed the shift in my energy, because before I could say anything he says, «Even though we don’t have the Jamaica charm at our store, I went ahead and called the GEORGETOWN store and they do have one. Would you like me to have them ship it for you?»
W O W! I was blown away by Brandon’s professionalism, willingness to help me, and going above and beyond.
But wait… THE AWESOMENESS CONTINUES…
Brandon places the bracelets on hold form. I was at work when I called him and told him I would be by after work. He informed that if he isn’t there to just ask for Nicole.
So, I get to the store around 6:45pm and run in to a very sweet sales representative (wish I remembered her name. she had reddish-​brown hair and wore glasses). She asked if there was anything she could help me with. I told her about the conversation I had with Brandon earlier. She retrieves the two bracelets he placed on hold for me, and grabs Nicole.
I am greeted with an AWESOME SMILE from Nicole (store manager). She jumps right in and owns the «situation.» At first we thought I was going to have to pay for expedited shipping after all to guarantee that I get it by Saturday. However, Nicole works her magic and with the help of the wonderful Sales Representative at the GEORGETOWN store (wish I knew that Sales Reps name), they somehow manage not only to get my bracelet shipped out THAT EVENING, but it also arrived at my doorstep LESS THAN 24HRS later!!! They did all that without me having to pay anything extra.
I know I have rambled on, but I work for one of the leading hospitality companies in the world and I know what it takes to have a true spirit to serve! The Team at the Alexi and Ani Store Mosaic District and Georgetown have what it takes!
THANK YOU THANK YOU THANK YOU!

Went here to buy bracelet for my mother’s birthday! My mom and I are huge Alex and Ani fans! Walked in and was greeted right away. I already knew which bracelet I wanted to get my mom, but the sales people were so nice I ended up leaving the store with FOUR bracelets! I brought a friend with me who didn’t know about Alex and Ani so the guy that was helping us explained to her all about the company. They store smells amazing and when you walk in they have a table where you can make tea or coffee! I could easily spend hours in this store and hundred’s of dollars! Love this place!

AMAZING customer service. I love this company and the fact it’s employees are so friendly and helpful definitely makes me want to come back and spend my money here and even when I don’t intend to, it’s hard not to buy something from these awesome sales people!

I went here looking to spend some money, and left with nothing. Not thrilled with their selection. Sad to say I’d just as well skip coming here and buy online. At least online you can get exactly what you’re looking for.

My friend took me here because she wanted to get Christmas gifts for her family. Our sales lady was extremely nice and helpful. I think we spent a good half hour in the there. It was enough time to convince me get a bracelet for myself and a friend for Christmas. I love the fact your can buy more and they stack well with each other. Also each charm has meaning that is great way to show you care if you give one of these as a gift.

Love Alex and ani bracelets! The staff here is always friendly and helpful! They will help you with all your needs and let you try on all the beautiful bangles. The staff is more than happy to give suggestions and help you build stacks if you aren’t so good at fashion design like myself. I purchase alex and ani bracelets for almost any and every gift, they’re perfect! I even had one break on me and they replaced it immediately with a smile and didn’t give me a hard time about it! Great location and great bracelets!

Meh is right. This place is a bit overhyped. Went in to purchase gifts for friends. It’s a cool idea with the symbolism but it’s pretty retail-​y corporate. When I asked why I couldn’t get 2 charms on a single bracelet I was told «that’s the beauty of it… when you want another charm, you just buy another bracelet!» They were out of stock with many items and if I would have planned better, I’d have found more unique items on etsy or from other jewelry artisans. The store does smell nice though :)

I genuinely like the place: spacious, new, hip vibe, smells nice.
I had totally convinced my mom-​in-​law to get a bracelet. I waited for a salesperson to help explain about their branding and some of the money goes towards certain charities. Since I know my in-​laws are big on charities.
Price: Decent. I would totally shell out $ 28-​$ 38 dollars on a bracelet that has a nice meaning, cute, and dangling charms. There are select few that are around $ 50, that would make me hesitate. Before buying.
Service: The first time I came here, no one greeted my mom and I. I was let down and wanted to walk out. But since I sold her on the idea of getting a bracelet. We stayed and I had to ask someone for help.
The second time, it looked like they hired more employees — so they had people willing to help and greet you right away. I got 3 friends to each buy a bracelet!
Alex and Ani — you’re welcome!

I’ve shopped on the Alex and Ani website, but today was my first store experience and it was horrible! I wanted to do an exchange and I knew the exact bracelet I wanted. A salesperson looked for it in the store and told me they didn’t have it… She didn’t suggest to search for it from their other stores or offer a similar style.
And then she just walked away. It’s like she really couldn’t care less to make sure I was satisfied with my exchange. I’ve worked in retail and I was surprised with this nonchalant, whatever attitude. I had to go search for another salesperson to get my order.
The salespeople were kindly catering to the older customers and were not very helpful with me. Maybe they thought I didn’t have money or maybe their customer service is just bad. I’ll stick with shopping online for this brand.

I was going to make a serious purchase tonight for my wedding. I was in there the last 20 minutes and circled the store about three times before they closed but no one said a word to me even after looking right at me. They seemed too busy closing up to get out of there and singing Michael Jackson songs, so I walked out at 8 o’clock. Maybe I looked like I couldn’t afford any of their products. Too bad for being referred to by my boss and the fact that I work at the office across the street.

I had such a great experience shopping at Alex and Ani!
I was promptly greeted and informed of the bracelet of the month, given a little history of the line and helped select my new arm candy. I was in and out pretty quick and there was no pressure (only smiles) from the sales team.
The store is pretty and smells like incense. There are cases upon cases of beautiful bangles and I could easily have done more damage than I did.
This is definitely the type of store that I need a chaperone in!

I didn’t actually get the chance to buy anything here because the two salespeople acted as if I were a ghost. The one in the front was busy helping a customer, so I understand, but the other in the back did nothing even while I picked up and tried on some bangles left on the counter. I was probably browsing the front area (where all the jewelry was) for 5 minutes before I left. Oh well. You get some points for the smell that kicks you in the face and the classy décor.

I had heard people talking about Alex and Ani and wanted to check it out for myself. The website was good to get an idea of what they carry, but I wanted to see and feel the pieces for myself. I did a quick search and found out that there was a fairly new store in the Mosaic District, close to my office so I popped on over during lunch. WOW. The store is spacious, extremely clean and well decorated– it reminds me of a high end jewelry store with the displays and lighting, but almost everything is just around $ 30. A salesgirl approached me and while she was a little bit awkward, was super knowledgeable about the products and explained the bangle concept to me. Basically, everything at Alex and Ani is similar to a charm bracelet, but bangles, meant to be stacked on the arm. Everything comes in ‘silver’ or ‘gold’. I asked about the materials used and was told they use recycled brass and the items are nickel-​free. I loved the meaning behind the charms and selected a few for myself as well as two gifts for others. There is a free parking garage right around the corner which was a huge plus and they email your receipt to you if you want. I have a bad feeling that buying from here will become a ‘habit’ for me. Goodbye paycheck… The only con I can think of for the store is that there was a strong incense/​fragrance that might bother some people. Other tidbits I picked up during my visit: No refunds, but exchanges are accepted; they do a piece of the month each month and that item is $ 5 off the entire month (unfortunately, this month’s was sold out so I did not have the option to purchase it).