Annapolis Lighting

This past week I purchased a fan and someone from the store did the installation. The glass housing would not fit and it was determined it was the wrong part. Upon returning to the store for the correct part I was told that the factory stated the part provided was correct, even though the literature on the boxes stated the supplied part was not a recommended part. I was given another part which was the same number as the incorrect part, and told to call the local representative. This store can’t wait to wipe its hands of this transaction, rather than provide the correct part. Beware…

I was in a rush when I visited and bought the display model, which they packaged it for me. The following day I had an electrician scheduled to come and install them. When I opened the packaging one of my lights were chipped and they didn’t come with any hardware.
After contacting the store and explain what had happened, they were beyond apologetic! And took care of me.
Not what I had expected, but since this place is locally owned they really want to/​need to keep your business. They are NOT lacking in the customer service skills.
I will go back.

We’ve purchased several lights from Annapolis in the last few years. Both remodeling our basement, and upstairs bedrooms. Our last experience with our master bath was so bad, we will not go back. We ordered our light online, (because we have 2 small children, who do not do well waiting for orders to be placed), at the time of the order, no one told us it would be 3 – 4 weeks, but since we had ordered before I expected that. When, after a month, I had heard nothing, I called. I was told they knew nothing about the order, but it would likely be another week. Two weeks later I called 5 times, leaving messages and trying desperately to get more info. No one had any information, and no one was able to tell me who would. I finally called and left a pretty nasty message with the district manager. He finally said it would be shipping sometime that week. Three days later, I finally received a call saying it had arrived. It took 7 weeks, which is ridiculous, but the real problem was no one was able or willing to help. I think they work off commission, and so weren’t interested in helping me, but it was frustrating, and I will take my business elsewhere in the future.

I agree with the other review, I came back to Annapolis lighting because I felt they had the best selection and best return policy as well. I got helped by Chester who was very knowledgeable and very patient. I was looking at lamps and asking him questions about design and wattage and had him put in bulbs for me so I could look at different lamps. He helped me for about 2 hours and was super patient and nice! Highly Recommend Annapolis lighting! They also can fix lamps as well — or even the on/​off switch to a different mechanism (ex. pulling system rather than twist). Besides selling ceiling lights and fans, they also sell standing lamps and table lamps as well as accessories like fake plants and vases.